QinetiQ US
We are a world-class team of professionals delivering next‑generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems across 50+ locations worldwide. We contribute to innovative research in sensor science, signal processing, data fusion, artificial intelligence, machine learning, and augmented reality.
QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being part of QinetiQ US means being central to the safety and security of the world around us. We partner with our customers, helping to save lives, reduce risks to society, and maintain the global infrastructure on which we all depend.
Position Overview QinetiQ is seeking a highly motivated Service Desk Technician with strong system administration, PC technician, and problem‑solving skills to serve as a key member of our IT team, providing support in the following areas:
Responsibilities
Provide rapid on‑site support to our executive/C‑level management team in the Franklin office.
Respond to on‑site outages and emergencies and escalate to appropriate infrastructure team members as necessary.
Provide remote support to employees working off‑site (remote, satellite offices, etc.).
Accurately document and track all work within the ServiceNow ticketing system.
Provide first‑line support and troubleshoot conference room technology, Windows‑based workstations, LAN/WAN IP networks, digital & VoIP telephony systems, applications, and others as needed.
Actively create knowledge‑base articles and contribute to employee self‑help and internal IT documentation libraries.
Required Qualifications
3‑5 years’ experience as a Service Desk Technician.
Natural curiosity and assertive problem‑solving skills, identifying a problem, creating a plan, and executing the plan successfully.
Experience supporting users in a cloud/hybrid Microsoft 365 environment.
Proficiency administering and troubleshooting Windows clients.
Strong interpersonal skills to effectively communicate and convey technical information to executive/C‑level management.
Experience supporting and troubleshooting a wide range of conference room technology and software.
Pay Transparency The salary range for this role is $78,600 – $91,350 USD. The salary range provided is a good faith estimate representing all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to the role, function, and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Company EEO Statement QinetiQ US is an Equal Opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accessibility/Accommodation If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e‑mail to staffing@us.QinetiQ.com or call (540) 658-2720, opt. 4, and let us know the nature of your request and contact information.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at QinetiQ US by 2x.
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QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being part of QinetiQ US means being central to the safety and security of the world around us. We partner with our customers, helping to save lives, reduce risks to society, and maintain the global infrastructure on which we all depend.
Position Overview QinetiQ is seeking a highly motivated Service Desk Technician with strong system administration, PC technician, and problem‑solving skills to serve as a key member of our IT team, providing support in the following areas:
Responsibilities
Provide rapid on‑site support to our executive/C‑level management team in the Franklin office.
Respond to on‑site outages and emergencies and escalate to appropriate infrastructure team members as necessary.
Provide remote support to employees working off‑site (remote, satellite offices, etc.).
Accurately document and track all work within the ServiceNow ticketing system.
Provide first‑line support and troubleshoot conference room technology, Windows‑based workstations, LAN/WAN IP networks, digital & VoIP telephony systems, applications, and others as needed.
Actively create knowledge‑base articles and contribute to employee self‑help and internal IT documentation libraries.
Required Qualifications
3‑5 years’ experience as a Service Desk Technician.
Natural curiosity and assertive problem‑solving skills, identifying a problem, creating a plan, and executing the plan successfully.
Experience supporting users in a cloud/hybrid Microsoft 365 environment.
Proficiency administering and troubleshooting Windows clients.
Strong interpersonal skills to effectively communicate and convey technical information to executive/C‑level management.
Experience supporting and troubleshooting a wide range of conference room technology and software.
Pay Transparency The salary range for this role is $78,600 – $91,350 USD. The salary range provided is a good faith estimate representing all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to the role, function, and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Company EEO Statement QinetiQ US is an Equal Opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accessibility/Accommodation If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e‑mail to staffing@us.QinetiQ.com or call (540) 658-2720, opt. 4, and let us know the nature of your request and contact information.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at QinetiQ US by 2x.
#J-18808-Ljbffr