Rippling
Customer Support Specialist, Spend
Rippling, Billings Metropolitan Area, Montana, United States
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance, integrating payroll, expenses, benefits, and computer provisioning into a single system.
The platform automates every part of the employee lifecycle, from hiring to off‑boarding.
The Team The Customer Support team is a dedicated group of professionals who ensure customers enjoy a seamless experience with Rippling’s Finance, HR, and IT platform.
Team members provide expert guidance, resolve technical challenges, and collaborate across time zones.
The Role As a Customer Support Specialist – Spend, you will help customers use Rippling’s Spend Management Platform, which includes corporate cards, bill pay, expenses, and global spend.
You will support customers through the entire lifecycle of their spend workflows, troubleshoot integration problems, and contribute feedback to product enhancement.
What You Will Do
Become a product expert on Rippling’s Spend Management and Finance modules.
Support customers with spend workflows such as expense submissions, reimbursements, vendor payments, and invoice management.
Troubleshoot integration and data‑sync issues with QuickBooks Online, NetSuite, and Xero.
Identify and report bugs or edge cases to Product and Engineering teams.
Partner cross‑functionally with Finance Ops, Payments, and Accounting to streamline issue resolution.
Deliver high‑quality, empathetic support experiences and contribute to customer satisfaction metrics.
Take charge of customer issues from start to finish in a dynamic, fast‑paced environment.
Respond promptly and professionally to inquiries via email, chat, or video conferencing.
Diagnose product or service issues, determine causes, explain solutions, and follow up to ensure resolution.
Document and track interactions in the company CRM.
Gather customer feedback and collaborate with Product and Engineering to share insights.
Stay current with company policies, procedures, and product updates.
Meet schedules and work well under time constraints, even with unexpected deadlines.
Go the extra mile in every interaction to ensure customer satisfaction.
What You Will Need
Bachelor’s degree.
1–3 years of experience in customer service, technical support, or financial operations; preferably in FinTech or SaaS.
Hands‑on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur, and expense‑management software.
Understanding of U.S. banking processes, credit‑card systems, and expense‑management workflows.
Prior experience supporting finance, accounting, or expense‑management software.
Strong problem‑solving and attention‑to‑detail skills.
Excellent time‑management and prioritization abilities.
Excellent written and verbal communication skills.
Prior customer support experience.
Additional Information Rippling is an equal‑opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who require assistance during the hiring process.
To request an accommodation, please email accommodations@rippling.com.
Rippling highly values in‑office collaboration.
For employees who live within a defined radius of a Rippling office, working in the office at least three days a week is considered an essential function of the role.
This position is a non‑exempt, full‑time, hourly role with eligibility for overtime.
Pay Range
US Tier 2: $16 – $23.49 per hour
US Tier 3: $15 – $22.19 per hour
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The platform automates every part of the employee lifecycle, from hiring to off‑boarding.
The Team The Customer Support team is a dedicated group of professionals who ensure customers enjoy a seamless experience with Rippling’s Finance, HR, and IT platform.
Team members provide expert guidance, resolve technical challenges, and collaborate across time zones.
The Role As a Customer Support Specialist – Spend, you will help customers use Rippling’s Spend Management Platform, which includes corporate cards, bill pay, expenses, and global spend.
You will support customers through the entire lifecycle of their spend workflows, troubleshoot integration problems, and contribute feedback to product enhancement.
What You Will Do
Become a product expert on Rippling’s Spend Management and Finance modules.
Support customers with spend workflows such as expense submissions, reimbursements, vendor payments, and invoice management.
Troubleshoot integration and data‑sync issues with QuickBooks Online, NetSuite, and Xero.
Identify and report bugs or edge cases to Product and Engineering teams.
Partner cross‑functionally with Finance Ops, Payments, and Accounting to streamline issue resolution.
Deliver high‑quality, empathetic support experiences and contribute to customer satisfaction metrics.
Take charge of customer issues from start to finish in a dynamic, fast‑paced environment.
Respond promptly and professionally to inquiries via email, chat, or video conferencing.
Diagnose product or service issues, determine causes, explain solutions, and follow up to ensure resolution.
Document and track interactions in the company CRM.
Gather customer feedback and collaborate with Product and Engineering to share insights.
Stay current with company policies, procedures, and product updates.
Meet schedules and work well under time constraints, even with unexpected deadlines.
Go the extra mile in every interaction to ensure customer satisfaction.
What You Will Need
Bachelor’s degree.
1–3 years of experience in customer service, technical support, or financial operations; preferably in FinTech or SaaS.
Hands‑on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur, and expense‑management software.
Understanding of U.S. banking processes, credit‑card systems, and expense‑management workflows.
Prior experience supporting finance, accounting, or expense‑management software.
Strong problem‑solving and attention‑to‑detail skills.
Excellent time‑management and prioritization abilities.
Excellent written and verbal communication skills.
Prior customer support experience.
Additional Information Rippling is an equal‑opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who require assistance during the hiring process.
To request an accommodation, please email accommodations@rippling.com.
Rippling highly values in‑office collaboration.
For employees who live within a defined radius of a Rippling office, working in the office at least three days a week is considered an essential function of the role.
This position is a non‑exempt, full‑time, hourly role with eligibility for overtime.
Pay Range
US Tier 2: $16 – $23.49 per hour
US Tier 3: $15 – $22.19 per hour
#J-18808-Ljbffr