Benjamin Franklin Plumbing, LLC
Client Care Representative
Benjamin Franklin Plumbing, LLC, Whitehouse, Texas, United States, 75791
Join to apply for the
Client Care Representative
role at
Benjamin Franklin Plumbing, LLC .
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Summary This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
Job Duties
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients; scheduled service appointments should be booked to make up for any shortfall of repair calls
Rotating on-call
Pay depends on experience
Minimum Requirements
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Service Titan experience required
Bilingual is a plus
Flexible work schedule
Dispatching experience for HVAC/Refrigeration is a plus
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
#J-18808-Ljbffr
Client Care Representative
role at
Benjamin Franklin Plumbing, LLC .
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Summary This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
Job Duties
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients; scheduled service appointments should be booked to make up for any shortfall of repair calls
Rotating on-call
Pay depends on experience
Minimum Requirements
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Service Titan experience required
Bilingual is a plus
Flexible work schedule
Dispatching experience for HVAC/Refrigeration is a plus
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
#J-18808-Ljbffr