JW Marriott Las Vegas Resort & Spa
Front Office Supervisor - Hotel - Full Time
JW Marriott Las Vegas Resort & Spa, Las Vegas, Nevada, us, 89105
Front Office Supervisor - Hotel
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Role:
The Front Office Supervisor is responsible for supporting and coaching associates, as well as following-up with guests. The Front Office Supervisor is a working body, and assists any front office associates as needed. They are also responsible for generating new ideas and to help the front office team in being efficient; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Skills/Qualifications
Must be literate and able to communicate in English.
Must possess a high school diploma or GED. College or technical training preferred.
Must have a minimum of one year experience in front office operations.
Excellent customer service skills and telephone etiquette.
Must possess basic computer skills to include Word, Excel, Internet and e-mail.
Must have experience with money handling procedures.
Required Certificate/License Health Card and TAM card
Major Job Duties
Oversees AYS, Bell/Valet, Front Desk and Concierge
Trains, develops and supports staff to ensure our guests receive the best possible service
Leads by example
Counsels, coaches, disciplines and documents the performance of staff
Ensures all policies and procedures are in order and followed by each associate
Knowledgeable of all emergency procedures and policies
Ensures all daily tasks are completed
Each associate is expected to carry out, within their capabilities, all reasonable requests by management
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
Physical, Environmental & Other Requirements The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a (type of location, i.e. office, kitchen, restaurant, casino, etc) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.
Interacts with management, applicants, fellow Associates and/or guests.
Ability to verbally communicate effectively with guests and coworkers
Requires prolonged sitting or standing and mobility.
Requires bending and reaching.
Requires transporting, pushing, pulling, and maneuvering items weighing up to 30lbs.
Requires lifting items weighing up to 30lbs.
Prolonged periods of standing and/or walking
Requires eye/hand coordination.
Requires use of standard office equipment.
Requires basic math.
Requires the ability to distinguish letters, numbers and symbols.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Exposure to cleaning chemicals
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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Get AI-powered advice on this job and more exclusive features.
Role:
The Front Office Supervisor is responsible for supporting and coaching associates, as well as following-up with guests. The Front Office Supervisor is a working body, and assists any front office associates as needed. They are also responsible for generating new ideas and to help the front office team in being efficient; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Skills/Qualifications
Must be literate and able to communicate in English.
Must possess a high school diploma or GED. College or technical training preferred.
Must have a minimum of one year experience in front office operations.
Excellent customer service skills and telephone etiquette.
Must possess basic computer skills to include Word, Excel, Internet and e-mail.
Must have experience with money handling procedures.
Required Certificate/License Health Card and TAM card
Major Job Duties
Oversees AYS, Bell/Valet, Front Desk and Concierge
Trains, develops and supports staff to ensure our guests receive the best possible service
Leads by example
Counsels, coaches, disciplines and documents the performance of staff
Ensures all policies and procedures are in order and followed by each associate
Knowledgeable of all emergency procedures and policies
Ensures all daily tasks are completed
Each associate is expected to carry out, within their capabilities, all reasonable requests by management
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
Physical, Environmental & Other Requirements The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a (type of location, i.e. office, kitchen, restaurant, casino, etc) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.
Interacts with management, applicants, fellow Associates and/or guests.
Ability to verbally communicate effectively with guests and coworkers
Requires prolonged sitting or standing and mobility.
Requires bending and reaching.
Requires transporting, pushing, pulling, and maneuvering items weighing up to 30lbs.
Requires lifting items weighing up to 30lbs.
Prolonged periods of standing and/or walking
Requires eye/hand coordination.
Requires use of standard office equipment.
Requires basic math.
Requires the ability to distinguish letters, numbers and symbols.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Exposure to cleaning chemicals
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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