Inside Higher Ed
Part‑Time Specialist III, Call Center
Location:
LSC-Montgomery
Job ID:
42878
Full/Part Time:
Part‑Time
Regular/Temporary:
Regular
Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Purpose and Scope The PT Specialist III, Call Center provides student support, processes inbound calls, and acts as the initial point of contact for level 1 support calls. This position also provides suggestions for knowledge base updates and collaborates with other Call Center personnel to improve operations and exceed customer expectations. The Call Center receives inbound calls from students, community members and employees needing help with issues such as Financial Aid, Admissions, Advising, Business Office/Bursar/payments and related student needs.
Essential Job Functions
Provides general campus information and answers caller questions via phone.
Functions as first response access point for all students, providing information, direction and instructions on enrollment, registration, admission applications, student records access, and account status.
Resolves level 1 calls and escalations for student records support; refers level 2 adjustments to the Call Center Manager or appropriate personnel.
Achieves a high level of first‑call resolution.
Responsible for accurate documentation and assignment of issues that must be routed to campus departments.
Possesses knowledge of People Soft Campus Solutions (iStar) student records and the LSC student portal, myLoneStar.edu.
Responds actively and sensitively to customer issues and inquiries.
Actively participates in training sessions.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities
Ability to work a flexible schedule.
Commitment to customer service.
Ability to work effectively with a wide variety of students from diverse socioeconomic and ethnic backgrounds.
Strong internet research skills.
Physical Abilities The work is sedentary, involves sitting and light walking or standing; no special physical demands required.
Work Schedule and Conditions
Uses a PC workstation, phone, calculator, and other general office equipment.
Interacts with internal and external contacts as needed.
Work is performed in a climate‑controlled office with minimal exposure to safety hazards.
Schedule varies Monday through Saturday (including evening hours) up to 19.5 hours per week.
Required Qualifications
High school diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience.
Preferred Qualifications
Some college hours.
Experience working in PeopleSoft Campus Solutions (iStar) student records.
Experience and knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Compensation Hourly Pay Rate: $15.60.
Benefits Supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax‑deferred retirement plan and more.
Application Instructions ALL APPLICANTS MUST APPLY ONLINE ONLY. Do not submit any application material via fax, email, mail, or hand‑delivered.
To apply for this position, visit the Job Search page and click ‘My Activities’. Under “My Cover Letters and Attachments”, click ‘Add Attachment’ and name the file with the Job ID# if submitting a cover letter only. For instructional positions (Faculty, Adjunct, Instructor), also include Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. Limit the file name to 40 characters or less.
Additional Information Lone Star College participates in the E‑Verify program; the college provides the federal government with information from each new employee's Form I‑9 to confirm that the employee is authorized to work in the United States. More information on E‑Verify is available at www.dhs.gov/E-Verify.
EEO Statement Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
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LSC-Montgomery
Job ID:
42878
Full/Part Time:
Part‑Time
Regular/Temporary:
Regular
Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Purpose and Scope The PT Specialist III, Call Center provides student support, processes inbound calls, and acts as the initial point of contact for level 1 support calls. This position also provides suggestions for knowledge base updates and collaborates with other Call Center personnel to improve operations and exceed customer expectations. The Call Center receives inbound calls from students, community members and employees needing help with issues such as Financial Aid, Admissions, Advising, Business Office/Bursar/payments and related student needs.
Essential Job Functions
Provides general campus information and answers caller questions via phone.
Functions as first response access point for all students, providing information, direction and instructions on enrollment, registration, admission applications, student records access, and account status.
Resolves level 1 calls and escalations for student records support; refers level 2 adjustments to the Call Center Manager or appropriate personnel.
Achieves a high level of first‑call resolution.
Responsible for accurate documentation and assignment of issues that must be routed to campus departments.
Possesses knowledge of People Soft Campus Solutions (iStar) student records and the LSC student portal, myLoneStar.edu.
Responds actively and sensitively to customer issues and inquiries.
Actively participates in training sessions.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities
Ability to work a flexible schedule.
Commitment to customer service.
Ability to work effectively with a wide variety of students from diverse socioeconomic and ethnic backgrounds.
Strong internet research skills.
Physical Abilities The work is sedentary, involves sitting and light walking or standing; no special physical demands required.
Work Schedule and Conditions
Uses a PC workstation, phone, calculator, and other general office equipment.
Interacts with internal and external contacts as needed.
Work is performed in a climate‑controlled office with minimal exposure to safety hazards.
Schedule varies Monday through Saturday (including evening hours) up to 19.5 hours per week.
Required Qualifications
High school diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience.
Preferred Qualifications
Some college hours.
Experience working in PeopleSoft Campus Solutions (iStar) student records.
Experience and knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Compensation Hourly Pay Rate: $15.60.
Benefits Supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax‑deferred retirement plan and more.
Application Instructions ALL APPLICANTS MUST APPLY ONLINE ONLY. Do not submit any application material via fax, email, mail, or hand‑delivered.
To apply for this position, visit the Job Search page and click ‘My Activities’. Under “My Cover Letters and Attachments”, click ‘Add Attachment’ and name the file with the Job ID# if submitting a cover letter only. For instructional positions (Faculty, Adjunct, Instructor), also include Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. Limit the file name to 40 characters or less.
Additional Information Lone Star College participates in the E‑Verify program; the college provides the federal government with information from each new employee's Form I‑9 to confirm that the employee is authorized to work in the United States. More information on E‑Verify is available at www.dhs.gov/E-Verify.
EEO Statement Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
#J-18808-Ljbffr