Kroger Mountain View Foods
STR MGMT/e-COMMERCE SUPERVISOR
Kroger Mountain View Foods, Clarksville, Tennessee, United States, 37040
STR MGMT/e-COMMERCE SUPERVISOR – Kroger Mountain View Foods
Manage the overall day-to-day operations of the store's e‑Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
Interview, select and hire candidates to staff the online shopping department
Meet the demands of product flow and create schedules according to guidelines
Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
Confirm that associates follow local, state, and federal laws in addition to all food safety procedures and company guidelines
Train associates on all functions and duties of the order selector and customer attendant roles
Lead team in the planning, implementation, and execution of e-Commerce’s initiatives
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
Assist in the analysis and response to the competitive landscape
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
Execute best practices to determine appropriate substitutions in the event of an out of stock
Follow processes for streamlining collection of orders, products, checkouts and delivery
Report inventory issues such as out of stock items to department heads in a timely manner
Troubleshoot equipment and devices for e‑Commerce department
Provide feedback to store management team, district manager, field specialist, coordinators and division e‑Commerce manager on the effectiveness of operational plans/programs
Report all issues with item shelf allocation to division KOMPASS team
Monitor and control expenses for the department
Ensure preventative maintenance is performed on all equipment in the department
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Work cooperatively in a high‑paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Act with honesty and integrity regarding customer and business information
Follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications Minimum
High School Diploma or GED
Proven supervisory experience
Prior experience in the selection and hiring process
Strong organization skills
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
Ability to stand for extended periods of time and/or walk constantly
Ability to stoop, kneel, or crouch several times per hour
Proficient in Microsoft Office
Excellent oral/written communication skills
Strong leadership skills
Desired
Bachelor’s Degree
Experience with and knowledge of Point of Sale (POS)
About Us From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
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Manage the overall day-to-day operations of the store's e‑Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
Interview, select and hire candidates to staff the online shopping department
Meet the demands of product flow and create schedules according to guidelines
Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
Confirm that associates follow local, state, and federal laws in addition to all food safety procedures and company guidelines
Train associates on all functions and duties of the order selector and customer attendant roles
Lead team in the planning, implementation, and execution of e-Commerce’s initiatives
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
Assist in the analysis and response to the competitive landscape
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
Execute best practices to determine appropriate substitutions in the event of an out of stock
Follow processes for streamlining collection of orders, products, checkouts and delivery
Report inventory issues such as out of stock items to department heads in a timely manner
Troubleshoot equipment and devices for e‑Commerce department
Provide feedback to store management team, district manager, field specialist, coordinators and division e‑Commerce manager on the effectiveness of operational plans/programs
Report all issues with item shelf allocation to division KOMPASS team
Monitor and control expenses for the department
Ensure preventative maintenance is performed on all equipment in the department
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Work cooperatively in a high‑paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Act with honesty and integrity regarding customer and business information
Follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications Minimum
High School Diploma or GED
Proven supervisory experience
Prior experience in the selection and hiring process
Strong organization skills
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
Ability to stand for extended periods of time and/or walk constantly
Ability to stoop, kneel, or crouch several times per hour
Proficient in Microsoft Office
Excellent oral/written communication skills
Strong leadership skills
Desired
Bachelor’s Degree
Experience with and knowledge of Point of Sale (POS)
About Us From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
#J-18808-Ljbffr