Expeditors
Company Overview
“We’re not in the shipping business; we’re in the information business” – Peter Rose, Expeditors Founder.
Expeditors is a global supply chain management company that prides itself on professionalism, leadership, and a friendly environment, fostering an innovative, customer‑service based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role you must be customer focused, think creatively about problems and overcome them, and have excellent interpersonal skills while delivering exceptional customer service to our customers.
Responsibilities
Prepare, handle, and process documentation – including house and master air waybills, commercial documents and customs/regulatory documents
Update and/or load shipment information in a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customer's supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOPs, rate shells and tariffs
Contribute to maintaining strong vendor relationships – airlines, trucking companies and others
Maintain compliance standards at all times – including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, product and company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Qualifications
Minimum Qualifications:
High School Diploma
Excellent customer service skills – friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven ability to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English
Desired Qualifications:
Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
One year of work experience in a customer service related role
Additional Information
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
NOTE: This opportunity does not sponsor work visas and has no relocation assistance.
All your information will be kept confidential according to EEO guidelines.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Software Development and IT Services and IT Consulting
Location and Salary: Olive Branch, MS – $55,000–$65,000; Memphis, TN – $70,000–$110,000
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Expeditors is a global supply chain management company that prides itself on professionalism, leadership, and a friendly environment, fostering an innovative, customer‑service based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role you must be customer focused, think creatively about problems and overcome them, and have excellent interpersonal skills while delivering exceptional customer service to our customers.
Responsibilities
Prepare, handle, and process documentation – including house and master air waybills, commercial documents and customs/regulatory documents
Update and/or load shipment information in a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customer's supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOPs, rate shells and tariffs
Contribute to maintaining strong vendor relationships – airlines, trucking companies and others
Maintain compliance standards at all times – including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, product and company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Qualifications
Minimum Qualifications:
High School Diploma
Excellent customer service skills – friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven ability to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English
Desired Qualifications:
Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
One year of work experience in a customer service related role
Additional Information
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
NOTE: This opportunity does not sponsor work visas and has no relocation assistance.
All your information will be kept confidential according to EEO guidelines.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Software Development and IT Services and IT Consulting
Location and Salary: Olive Branch, MS – $55,000–$65,000; Memphis, TN – $70,000–$110,000
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