Hendrick Automotive Group
Business Development Representative - Service
Hendrick Automotive Group, La Honda, California, United States, 94020
Business Development Representative – Service
Location:
1430 Murfreesboro Rd, Franklin, Tennessee 37067
Summary:
Primarily responsible for lead generation activities in support of the company’s sales and service goals.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow‑up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re‑schedule “no‑show” customer appointments.
Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was; schedule future contact as needed.
Maintain and update customer changes in the database.
Contact current customer base on current marketing incentives.
Respond to customer website requests (internet inquiries).
Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department manager and follow‑up.
Maintain CSI at or above company standards.
Maintain an organized, clean and safe work area.
Participate in required training.
Follow Safeguards rules and regulations.
Demonstrate the company’s core values.
Maintain accurate time‑keeping record in time‑keeping system.
Comply with company policies and procedures.
Observe all federal, state, local and company safety rules and regulations in performing duties.
Perform other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field of Study/Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
Up to 3 years
3–5 years
5+ years
Education/Work Experience Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Intermediate knowledge of Microsoft Office products; intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel; strong interpersonal skills.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Regularly required to talk or hear; frequently required to sit; use hands to finger, handle, or feel.
Environment Demands Work performed primarily in the Business Development Center with continuous contact and interaction with customers and dealership personnel; movement around dealership facilities.
Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos; ability to receive and communicate with customers courteously, efficiently, and professionally.
Math Ability Ability to add, subtract, multiply, and divide.
Reasoning Ability Ability to apply common sense to carry out instructions and deal with standardized situations.
Core Values
Servant Leadership – Consciously put the needs of others before one’s own.
Teamwork through Trust & Respect – Value diversity and work as a team to achieve high performance.
Integrity – Act honestly and transparently in accordance with the letter and spirit of the law.
Commitment to Customer Enthusiasm – Recommit daily to exceeding customer expectations.
Passion for Winning – Strive to be the best, not the biggest.
Accountability at All Levels – Own actions and decisions, and support each other as a team.
Commitment to Continuous Improvement – Seek and improve opportunities within individuals and teams.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
EEOC Knowledge Your Rights .
#J-18808-Ljbffr
1430 Murfreesboro Rd, Franklin, Tennessee 37067
Summary:
Primarily responsible for lead generation activities in support of the company’s sales and service goals.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow‑up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re‑schedule “no‑show” customer appointments.
Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was; schedule future contact as needed.
Maintain and update customer changes in the database.
Contact current customer base on current marketing incentives.
Respond to customer website requests (internet inquiries).
Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department manager and follow‑up.
Maintain CSI at or above company standards.
Maintain an organized, clean and safe work area.
Participate in required training.
Follow Safeguards rules and regulations.
Demonstrate the company’s core values.
Maintain accurate time‑keeping record in time‑keeping system.
Comply with company policies and procedures.
Observe all federal, state, local and company safety rules and regulations in performing duties.
Perform other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field of Study/Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
Up to 3 years
3–5 years
5+ years
Education/Work Experience Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Intermediate knowledge of Microsoft Office products; intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel; strong interpersonal skills.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Regularly required to talk or hear; frequently required to sit; use hands to finger, handle, or feel.
Environment Demands Work performed primarily in the Business Development Center with continuous contact and interaction with customers and dealership personnel; movement around dealership facilities.
Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos; ability to receive and communicate with customers courteously, efficiently, and professionally.
Math Ability Ability to add, subtract, multiply, and divide.
Reasoning Ability Ability to apply common sense to carry out instructions and deal with standardized situations.
Core Values
Servant Leadership – Consciously put the needs of others before one’s own.
Teamwork through Trust & Respect – Value diversity and work as a team to achieve high performance.
Integrity – Act honestly and transparently in accordance with the letter and spirit of the law.
Commitment to Customer Enthusiasm – Recommit daily to exceeding customer expectations.
Passion for Winning – Strive to be the best, not the biggest.
Accountability at All Levels – Own actions and decisions, and support each other as a team.
Commitment to Continuous Improvement – Seek and improve opportunities within individuals and teams.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
EEOC Knowledge Your Rights .
#J-18808-Ljbffr