Caritas of Austin
Program Manager - Impact Program – Caritas of Austin
Job Title: IMPACT Program Manager
Department: Client Services
Program: IMPACT
Reports To: Deputy Director, Housing, and Integrated Services
FLSA Status: Exempt/Salaried
Position Summary The Program Manager is responsible for overseeing the day‑to‑day operations of the IMPACT Program, a scattered‑site Permanent Supportive Housing (PSH) program that provides therapeutic and rehabilitative services to 40 individuals with persistent mental illness, chronic health conditions, substance use disorders, and a history of chronic homelessness. The Program Manager provides leadership in implementing and administering housing‑first, trauma‑informed, and client‑centered services, ensuring that supportive housing goals are met in alignment with best practices and funding requirements. Responsibilities include supervising staff, coordinating services with internal and external partners, overseeing program compliance, managing budgets, and ensuring the effective delivery of wrap‑around support services to promote housing stability and improved quality of life for program participants.
Essential Duties & Responsibilities
Program Management:
Responsible for day‑to‑day operations and supervision of a multidisciplinary team.
Work with the Deputy Director in program development, monitoring, goal setting, and growth.
Ensure program compliance with funder requirements, including required outputs and outcomes.
Internal monitoring of client files through file and case reviews.
Prepare, analyze, and submit all program reports.
Manage program budgets to ensure compliance with budget limits and agency/funder fiscal policies and procedures.
Provide strong leadership within the program, Caritas, and the community level.
Oversee contract monitoring visits.
Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies and ECHO standards.
Share responsibility in on‑call activities with other team members.
Supervision:
In collaboration with the Deputy Director, make decisions regarding hiring, performance evaluations, promotion, and disciplinary action.
Adhere to internal HR policies and procedures.
Supervise a team of case managers and peer support specialists.
Identify professional development needs of supervisees and facilitate professional growth of program staff.
Develop, implement, and routinely update training protocol for team members.
Review work schedules and delegate assignments appropriately.
Maintain effective and appropriate communication with all supervisees and staff.
Maintain regular supervision schedules with direct reports.
Offsite and multi‑site supervision will be required.
Organizational Support Functions:
Engage in agency and community planning and training functions.
Comply with administrative procedures, reporting, and record‑keeping policies.
Participate in organizational leadership opportunities, including the Caritas Leadership Team.
Embrace Caritas values and lead by example.
Collaborate with other staff to ensure inter‑ and intra‑departmental cooperation and coordination.
Community Support Functions:
Participate in community‑wide coordination and training with regard to the program.
Serve on internal and external committees/task groups pertinent to program and client population.
Represent program and agency at community meetings.
Client Services:
Respond to client grievances when necessary.
Manage on‑call responsibilities with team members.
Other Duties:
Perform other duties as assigned by Deputy Director.
Design an approved plan for professional development.
Treat clients, staff, and the general public with courtesy, respect, and professionalism.
Qualifications
Education
Required – Bachelor’s Degree (Social Work, Psychology, Sociology, Counseling, Public Administration, or other human services related fields).
Required – Master’s Degree (same fields).
Preferred – Licensed Mental Health Professional (LCSW, LMSW, LPC, LMFT, LCDC).
Experience
Required – Minimum three years’ management and/or supervisory experience.
Preferred – Minimum three years’ experience in case management.
Required – Experience working with people experiencing chronic homelessness, mental health disorders, and/or substance abuse.
Preferred – Experience providing clinical supervision.
Strongly Preferred – Experience managing supportive housing and/or homeless services programs.
Computer Skills
Experience working with word processing, spreadsheet, and databases (HMIS preferred).
Language Skills
Bilingual Spanish and/or ASL helpful.
Knowledge, Skills, and Abilities
Establish supportive trusting relationships with persons with severe and persistent mental illness and respect client rights and personal preferences.
Ability to work effectively with and supervise members of an interdisciplinary team.
Strong supervisory, management and leadership skills.
Ability to understand, analyze and utilize data as a management tool.
Budget management skills.
Quality control and process improvement skills.
Understanding and knowledge of professional case management.
Ability to collaborate with a variety of stakeholders.
Strong communicator – both written and verbally.
Salary & Benefits
Base Salary Range: $56,278 – $73,856
Employer paid health, dental, vision, life, short‑term disability, and long‑term disability insurance.
14 paid holidays per year.
20 days of accrued PTO in year one with increases up to 31 days per year.
Retirement plan with employer match.
Discounted rates on Gold’s Gym and Legal Shield memberships.
Mileage reimbursement.
Monthly phone stipend.
Monthly paid parking for employees who office from Downtown Location.
Application Requirements Incomplete applications will not be reviewed or considered. To be considered, applicants must submit
all
of the following:
A detailed resume outlining relevant experience
A cover letter tailored to the position
A list of professional references
A fully completed application
Equal Opportunity Employer Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Project Management and Information Technology
Industries
Non‑profit Organizations
#J-18808-Ljbffr
Department: Client Services
Program: IMPACT
Reports To: Deputy Director, Housing, and Integrated Services
FLSA Status: Exempt/Salaried
Position Summary The Program Manager is responsible for overseeing the day‑to‑day operations of the IMPACT Program, a scattered‑site Permanent Supportive Housing (PSH) program that provides therapeutic and rehabilitative services to 40 individuals with persistent mental illness, chronic health conditions, substance use disorders, and a history of chronic homelessness. The Program Manager provides leadership in implementing and administering housing‑first, trauma‑informed, and client‑centered services, ensuring that supportive housing goals are met in alignment with best practices and funding requirements. Responsibilities include supervising staff, coordinating services with internal and external partners, overseeing program compliance, managing budgets, and ensuring the effective delivery of wrap‑around support services to promote housing stability and improved quality of life for program participants.
Essential Duties & Responsibilities
Program Management:
Responsible for day‑to‑day operations and supervision of a multidisciplinary team.
Work with the Deputy Director in program development, monitoring, goal setting, and growth.
Ensure program compliance with funder requirements, including required outputs and outcomes.
Internal monitoring of client files through file and case reviews.
Prepare, analyze, and submit all program reports.
Manage program budgets to ensure compliance with budget limits and agency/funder fiscal policies and procedures.
Provide strong leadership within the program, Caritas, and the community level.
Oversee contract monitoring visits.
Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies and ECHO standards.
Share responsibility in on‑call activities with other team members.
Supervision:
In collaboration with the Deputy Director, make decisions regarding hiring, performance evaluations, promotion, and disciplinary action.
Adhere to internal HR policies and procedures.
Supervise a team of case managers and peer support specialists.
Identify professional development needs of supervisees and facilitate professional growth of program staff.
Develop, implement, and routinely update training protocol for team members.
Review work schedules and delegate assignments appropriately.
Maintain effective and appropriate communication with all supervisees and staff.
Maintain regular supervision schedules with direct reports.
Offsite and multi‑site supervision will be required.
Organizational Support Functions:
Engage in agency and community planning and training functions.
Comply with administrative procedures, reporting, and record‑keeping policies.
Participate in organizational leadership opportunities, including the Caritas Leadership Team.
Embrace Caritas values and lead by example.
Collaborate with other staff to ensure inter‑ and intra‑departmental cooperation and coordination.
Community Support Functions:
Participate in community‑wide coordination and training with regard to the program.
Serve on internal and external committees/task groups pertinent to program and client population.
Represent program and agency at community meetings.
Client Services:
Respond to client grievances when necessary.
Manage on‑call responsibilities with team members.
Other Duties:
Perform other duties as assigned by Deputy Director.
Design an approved plan for professional development.
Treat clients, staff, and the general public with courtesy, respect, and professionalism.
Qualifications
Education
Required – Bachelor’s Degree (Social Work, Psychology, Sociology, Counseling, Public Administration, or other human services related fields).
Required – Master’s Degree (same fields).
Preferred – Licensed Mental Health Professional (LCSW, LMSW, LPC, LMFT, LCDC).
Experience
Required – Minimum three years’ management and/or supervisory experience.
Preferred – Minimum three years’ experience in case management.
Required – Experience working with people experiencing chronic homelessness, mental health disorders, and/or substance abuse.
Preferred – Experience providing clinical supervision.
Strongly Preferred – Experience managing supportive housing and/or homeless services programs.
Computer Skills
Experience working with word processing, spreadsheet, and databases (HMIS preferred).
Language Skills
Bilingual Spanish and/or ASL helpful.
Knowledge, Skills, and Abilities
Establish supportive trusting relationships with persons with severe and persistent mental illness and respect client rights and personal preferences.
Ability to work effectively with and supervise members of an interdisciplinary team.
Strong supervisory, management and leadership skills.
Ability to understand, analyze and utilize data as a management tool.
Budget management skills.
Quality control and process improvement skills.
Understanding and knowledge of professional case management.
Ability to collaborate with a variety of stakeholders.
Strong communicator – both written and verbally.
Salary & Benefits
Base Salary Range: $56,278 – $73,856
Employer paid health, dental, vision, life, short‑term disability, and long‑term disability insurance.
14 paid holidays per year.
20 days of accrued PTO in year one with increases up to 31 days per year.
Retirement plan with employer match.
Discounted rates on Gold’s Gym and Legal Shield memberships.
Mileage reimbursement.
Monthly phone stipend.
Monthly paid parking for employees who office from Downtown Location.
Application Requirements Incomplete applications will not be reviewed or considered. To be considered, applicants must submit
all
of the following:
A detailed resume outlining relevant experience
A cover letter tailored to the position
A list of professional references
A fully completed application
Equal Opportunity Employer Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Project Management and Information Technology
Industries
Non‑profit Organizations
#J-18808-Ljbffr