Grand Sierra Resort
Valet Supervisor
– Grand Sierra Resort – Reno, NV
Salary: $68,640.00 - $75,000.00
Join to apply for the
Valet Supervisor
role at
Grand Sierra Resort .
Summary The Valet Supervisor assists in overseeing the day‑to‑day operations of Valet, including daily staffing, wait times, Porte management, job and assignments to ensure quality and guest satisfaction. Valet Supervisors will also assist when needed in scheduling, training, and guest service. The Valet Supervisor will be responsible for upholding Grand Sierra Resort’s high service standard through the training and professional development of all Team Members.
Essential Duties and Responsibilities
Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limit wait times for our guests.
Supervisors may pick or park a car only when wait times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp).
Pre‑shift briefing of teams on upcoming events, vital information and any other important details for the team to work effectively.
Must be visible in the Porte and able to assist and defuse any guest escalations.
Ensure guests receive timely service by managing staff into proper roles and rotating them as needed so the operations run smoothly and there are no barriers to providing excellent guest service.
Assist the Front Services Manager and Lead Supervisor with scheduling and training.
Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles.
Report any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties so they are resolved in a timely manner; follow up as necessary.
Ensure the CVPS car tracking system is kept up to date and cars are entered properly.
Ensure Team Members take appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business.
Provide guests with information regarding property facilities, amenities, services, special events, etc.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses, and rideshare.
Document and report all vehicle incidents such as damages, accidents, theft, missing articles, etc.
Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately.
Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth.
Act in capacity of Valet Runner at any time, only as needed.
Certificates and Licences
Obtain and maintain an Alcohol Awareness Card.
Produce a driving record from the DMV bi‑annually to present to management to remain in position.
Education and/or Experience
1 to 2 years of prior valet experience preferred.
3 years or more of a clean driving record (as confirmed by DMV report).
High School Diploma or GED certificate.
Physical Demands
Maintain physical stamina and mental attitude to work under pressure in a fast‑paced casino environment, dealing effectively with customers, management, team members and others.
Regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
May reach with hands and arms above shoulder level; bend, stoop, squat, balance, kneel, lift and push/pull.
Consistently be able to lift and/or move/push up to 65 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Run back and forth to the Valet lot consistently during shift in all weather conditions.
Work Environment
Work performed indoors and outdoors. The noise level is usually loud. Employees may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
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– Grand Sierra Resort – Reno, NV
Salary: $68,640.00 - $75,000.00
Join to apply for the
Valet Supervisor
role at
Grand Sierra Resort .
Summary The Valet Supervisor assists in overseeing the day‑to‑day operations of Valet, including daily staffing, wait times, Porte management, job and assignments to ensure quality and guest satisfaction. Valet Supervisors will also assist when needed in scheduling, training, and guest service. The Valet Supervisor will be responsible for upholding Grand Sierra Resort’s high service standard through the training and professional development of all Team Members.
Essential Duties and Responsibilities
Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limit wait times for our guests.
Supervisors may pick or park a car only when wait times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp).
Pre‑shift briefing of teams on upcoming events, vital information and any other important details for the team to work effectively.
Must be visible in the Porte and able to assist and defuse any guest escalations.
Ensure guests receive timely service by managing staff into proper roles and rotating them as needed so the operations run smoothly and there are no barriers to providing excellent guest service.
Assist the Front Services Manager and Lead Supervisor with scheduling and training.
Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles.
Report any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties so they are resolved in a timely manner; follow up as necessary.
Ensure the CVPS car tracking system is kept up to date and cars are entered properly.
Ensure Team Members take appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business.
Provide guests with information regarding property facilities, amenities, services, special events, etc.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses, and rideshare.
Document and report all vehicle incidents such as damages, accidents, theft, missing articles, etc.
Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately.
Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth.
Act in capacity of Valet Runner at any time, only as needed.
Certificates and Licences
Obtain and maintain an Alcohol Awareness Card.
Produce a driving record from the DMV bi‑annually to present to management to remain in position.
Education and/or Experience
1 to 2 years of prior valet experience preferred.
3 years or more of a clean driving record (as confirmed by DMV report).
High School Diploma or GED certificate.
Physical Demands
Maintain physical stamina and mental attitude to work under pressure in a fast‑paced casino environment, dealing effectively with customers, management, team members and others.
Regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
May reach with hands and arms above shoulder level; bend, stoop, squat, balance, kneel, lift and push/pull.
Consistently be able to lift and/or move/push up to 65 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Run back and forth to the Valet lot consistently during shift in all weather conditions.
Work Environment
Work performed indoors and outdoors. The noise level is usually loud. Employees may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
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