Global Atlantic
Customer Service Representative - Annuities - $500 SIGN ON BONUS
Global Atlantic, Hartford, Connecticut, us, 06112
Customer Service Representative – Annuities
$500 SIGN-ON BONUS
About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly‑owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long‑term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, visit
www.globalatlantic.com .
Client Care Advocate – Annuities Start Date: February 23, 2026
Location Hartford, CT
Compensation $21.49 per hour + overtime with a $500 sign‑on bonus.
Paid Training
Training lasts approximately 12 weeks
Training hours are Monday – Friday, in‑office, from 8:30 am – 5:00 pm EST and consist of both classroom training sessions and time on the phone in the contact center fielding incoming calls
After training, you will follow a hybrid schedule
Contact center hours: Monday–Thursday 8:00 am – 7:00 pm EST, Friday 8:00 am – 6:00 pm EST
Shift 8‑hour shift once training is complete. Shifts may run between 8:00 am EST and 7:00 pm EST depending on business needs.
Perks and Benefits
$500 sign‑on bonus
All IT equipment provided
Hybrid work schedule after training period (Mon‑Thu in office)
Free lunch and parking
Referral bonuses
Eligible for annual bonus
Comfortable workspaces and game rooms
12 days annual PTO + 5 days sick time, 11 holidays and volunteer time off
Free health insurance—employee & children based on salary band
Training & career advancement
401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement
Position Overview Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Hartford. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post‑call activities, and completion of call‑back commitments involving our annuity customers—internal and external—by performing the following duties:
Responsibilities
Understand insurance products, procedures, and system capabilities
Respond to inbound calls, providing excellent customer service
Document telephone conversations and written communication into a computer database or tracking system, maintaining accurate hard‑copy files where applicable
Receive and resolve telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding Global Atlantic products, clearly articulating features, advantages, benefits and state variances
Investigate client requests or complaints using system and contract provisions to provide resolution within established administrative and compliance guidelines
Focus on Global Atlantic’s long‑term success by building strong customer relationships, internal and external
Report to work at the start of scheduled shift; be comfortable with all calls being recorded for quality assurance
Main contact for assigned sales representatives, accounts, and states
Provide broad technical and operational support to clients and agents
Use reporting tools and exercise good judgment when supplying reports, ensuring no privacy breach
Participate in team meetings and other cross‑functional groups
Understand commission triggers, payments, and chargebacks by product and distribution channel
Perform other duties as assigned by management
Required Qualifications
Bachelor’s degree or equivalent work experience
1+ years’ experience in customer service
Strong PC and software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
Preferred Qualifications
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Maintain positive attitude and composure in difficult situations
Demonstrated flexibility with schedules and time management
Not eligible for visa candidates now or in the future
Legal & EEO Statement Privacy Statement: Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com. Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry‑specific regulatory requirements, state and federal laws.
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About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly‑owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long‑term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, visit
www.globalatlantic.com .
Client Care Advocate – Annuities Start Date: February 23, 2026
Location Hartford, CT
Compensation $21.49 per hour + overtime with a $500 sign‑on bonus.
Paid Training
Training lasts approximately 12 weeks
Training hours are Monday – Friday, in‑office, from 8:30 am – 5:00 pm EST and consist of both classroom training sessions and time on the phone in the contact center fielding incoming calls
After training, you will follow a hybrid schedule
Contact center hours: Monday–Thursday 8:00 am – 7:00 pm EST, Friday 8:00 am – 6:00 pm EST
Shift 8‑hour shift once training is complete. Shifts may run between 8:00 am EST and 7:00 pm EST depending on business needs.
Perks and Benefits
$500 sign‑on bonus
All IT equipment provided
Hybrid work schedule after training period (Mon‑Thu in office)
Free lunch and parking
Referral bonuses
Eligible for annual bonus
Comfortable workspaces and game rooms
12 days annual PTO + 5 days sick time, 11 holidays and volunteer time off
Free health insurance—employee & children based on salary band
Training & career advancement
401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement
Position Overview Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Hartford. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post‑call activities, and completion of call‑back commitments involving our annuity customers—internal and external—by performing the following duties:
Responsibilities
Understand insurance products, procedures, and system capabilities
Respond to inbound calls, providing excellent customer service
Document telephone conversations and written communication into a computer database or tracking system, maintaining accurate hard‑copy files where applicable
Receive and resolve telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding Global Atlantic products, clearly articulating features, advantages, benefits and state variances
Investigate client requests or complaints using system and contract provisions to provide resolution within established administrative and compliance guidelines
Focus on Global Atlantic’s long‑term success by building strong customer relationships, internal and external
Report to work at the start of scheduled shift; be comfortable with all calls being recorded for quality assurance
Main contact for assigned sales representatives, accounts, and states
Provide broad technical and operational support to clients and agents
Use reporting tools and exercise good judgment when supplying reports, ensuring no privacy breach
Participate in team meetings and other cross‑functional groups
Understand commission triggers, payments, and chargebacks by product and distribution channel
Perform other duties as assigned by management
Required Qualifications
Bachelor’s degree or equivalent work experience
1+ years’ experience in customer service
Strong PC and software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
Preferred Qualifications
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Maintain positive attitude and composure in difficult situations
Demonstrated flexibility with schedules and time management
Not eligible for visa candidates now or in the future
Legal & EEO Statement Privacy Statement: Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com. Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry‑specific regulatory requirements, state and federal laws.
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