Culinary Depot
Customer Service Specialist
Culinary Depot, Forge Spring Village, Pennsylvania, United States
Role Summary
We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction.
Key Responsibilities
Schedule and dispatch local technicians to ensure timely service delivery
Communicate with manufacturers to secure warranty coverage
Respond to customer inquiries via phone, email, and chat promptly and professionally
Resolve customer complaints and equipment-related issues
Monitor outstanding cases via dashboard and provide regular updates to customers
Collaborate with internal departments to resolve customer inquiries
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
Work closely with fellow Service Coordinators to ensure seamless service delivery
Ideal Candidate
Strong organizational and communication skills
Experience in customer service or technical support, preferably in foodservice or equipment-related industries
Proactive, detail-oriented, and able to manage multiple priorities
Comfortable working with cross-functional teams and external vendors Problem-solving mindset with a focus on improving processes
Why Culinary Depot Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a “get it done” attitude.
We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for.
#J-18808-Ljbffr
Key Responsibilities
Schedule and dispatch local technicians to ensure timely service delivery
Communicate with manufacturers to secure warranty coverage
Respond to customer inquiries via phone, email, and chat promptly and professionally
Resolve customer complaints and equipment-related issues
Monitor outstanding cases via dashboard and provide regular updates to customers
Collaborate with internal departments to resolve customer inquiries
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
Work closely with fellow Service Coordinators to ensure seamless service delivery
Ideal Candidate
Strong organizational and communication skills
Experience in customer service or technical support, preferably in foodservice or equipment-related industries
Proactive, detail-oriented, and able to manage multiple priorities
Comfortable working with cross-functional teams and external vendors Problem-solving mindset with a focus on improving processes
Why Culinary Depot Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a “get it done” attitude.
We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for.
#J-18808-Ljbffr