Livingston International
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We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES
Buildand maintainexcellent, direct working relationship with the client and/or carriers, provides day to day contact and support. Prioritizeand completework according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensurecompliance. Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.Updateinformation as necessary. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Create, maintainand adhereto client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). Identifyopportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. Ensureaccurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations. Providesupport, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sealocations only). Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. Createcustoms entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Keyin shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. In a professional manner, workdirectly with and contactclients/carriers to obtain missing documentation, information and/or instructions. Works directly with Customs and PGA's as necessary. Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. Responsible to conduct documented internal audit. AssistMSD in compiling and reporting performance measurement statistics for the Client Service Team. Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. Keep abreast of new systems developments. Performother related duties as assigned by management. Adhereto established policies and procedures. KNOWLEDGE & SKILLS
Excellent oral and written communication and organizational skills. Client Service oriented -- interpersonal skills with internal/external clients and coworkers. Ability to handle large volumes and meet tight deadlines. Strong knowledge of company policies and procedures. Attention to detail; organization, completeness and accuracy. Good analytical skills with problem-solving ability. Ability to make decisions and recommendations within authorized limitations. Ability to present a professional image. Knowledge of Word and Excel software. Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE – MINIMUM REQUIRED
3 years of related experience EDUCATION
Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES
Accountability Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Leading and Developing We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
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This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES
Buildand maintainexcellent, direct working relationship with the client and/or carriers, provides day to day contact and support. Prioritizeand completework according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensurecompliance. Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.Updateinformation as necessary. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Create, maintainand adhereto client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). Identifyopportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. Ensureaccurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations. Providesupport, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sealocations only). Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. Createcustoms entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Keyin shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. In a professional manner, workdirectly with and contactclients/carriers to obtain missing documentation, information and/or instructions. Works directly with Customs and PGA's as necessary. Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. Responsible to conduct documented internal audit. AssistMSD in compiling and reporting performance measurement statistics for the Client Service Team. Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. Keep abreast of new systems developments. Performother related duties as assigned by management. Adhereto established policies and procedures. KNOWLEDGE & SKILLS
Excellent oral and written communication and organizational skills. Client Service oriented -- interpersonal skills with internal/external clients and coworkers. Ability to handle large volumes and meet tight deadlines. Strong knowledge of company policies and procedures. Attention to detail; organization, completeness and accuracy. Good analytical skills with problem-solving ability. Ability to make decisions and recommendations within authorized limitations. Ability to present a professional image. Knowledge of Word and Excel software. Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE – MINIMUM REQUIRED
3 years of related experience EDUCATION
Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES
Accountability Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Leading and Developing We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
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