The Cooper
Spa Operations Manager page is loaded## Spa Operations Managerlocations:
The Coopertime type:
Full timeposted on:
Posted 12 Days Agojob requisition id:
R-101910As the Spa Operations Manager, you will oversee the seamless day-to-day operations of the spa, fitness center, and retail boutique. This role ensures that every wellness touchpoint—from a restorative massage to a personalized fitness session or luxury product purchase—reflects our commitment to Southern grace and Forbes 5-Star service standards. You will lead and inspire a passionate team, uphold operational excellence, and curate wellness experiences that align with the charm and tranquility of Charleston.**DUTIES & RESPONSIBILITIES:*** Oversee all spa treatment services, locker rooms, and relaxation areas to ensure a peaceful, pristine environment.* Manage the scheduling, training, and performance of therapists, estheticians, and attendants.* Ensure all services are delivered with precision, discretion, and personalized attention in line with luxury standards.* Oversee daily operations of the hotel fitness center, ensuring all equipment is clean, safe, and functional.* Monitor guest usage and identify opportunities for fitness programming, personal training, or wellness partnerships.* Coordinate preventive maintenance with engineering and manage any repair needs promptly.* Curate and manage the hotel’s luxury retail boutique, ensuring appealing product presentation and guest engagement.* Monitor inventory levels, conduct ordering and stock rotation, and lead staff training on product knowledge.* Collaborate with vendors to introduce new products aligned with Charleston’s wellness culture and guest preferences.* Maintain a highly motivated, well-trained, and professional team across spa, fitness, and retail areas.* Monitor and respond to guest feedback, track KPIs, and uphold Forbes 5-Star standards.* Support budget planning, revenue goals, and promotional initiatives across all wellness channels.* Collaborate with other departments to support guest experience enhancements and special wellness offerings.* Ensure all required licensing and certifications for therapists, contractors, and new hires are up to date.**REQUIRED SKILLS & EXPERIENCE:*** 3–5 years’ experience in luxury Forbes 5-Star spa, fitness, or wellness operations management.* Strong team leadership, guest service, and cross-functional collaboration skills.* Deep knowledge of massage, esthetics, and wellness trends; fitness center operations; and luxury spa retail.* Proficiency with spa software and POS/retail systems.* Availability to work flexible hours, including evenings, weekends, and holidays.* South Carolina Massage Therapy or Esthetics license preferred, but not required.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to walk, stand, lift, and move throughout spa and hotel property during extended shifts.* Ability to lift and move up to 30 lbs, including inventory, linens, or retail displays.* Comfortable working around heat, humidity, and spa treatment environments.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* Good hearing and communication skills for effective collaboration with staff and guests.* Available to work varied shifts, including nights, weekends, and holidays.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*BHC**is an equal employment opportunity employer.* *Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.*Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.### Get in TouchWe’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch. #J-18808-Ljbffr
The Coopertime type:
Full timeposted on:
Posted 12 Days Agojob requisition id:
R-101910As the Spa Operations Manager, you will oversee the seamless day-to-day operations of the spa, fitness center, and retail boutique. This role ensures that every wellness touchpoint—from a restorative massage to a personalized fitness session or luxury product purchase—reflects our commitment to Southern grace and Forbes 5-Star service standards. You will lead and inspire a passionate team, uphold operational excellence, and curate wellness experiences that align with the charm and tranquility of Charleston.**DUTIES & RESPONSIBILITIES:*** Oversee all spa treatment services, locker rooms, and relaxation areas to ensure a peaceful, pristine environment.* Manage the scheduling, training, and performance of therapists, estheticians, and attendants.* Ensure all services are delivered with precision, discretion, and personalized attention in line with luxury standards.* Oversee daily operations of the hotel fitness center, ensuring all equipment is clean, safe, and functional.* Monitor guest usage and identify opportunities for fitness programming, personal training, or wellness partnerships.* Coordinate preventive maintenance with engineering and manage any repair needs promptly.* Curate and manage the hotel’s luxury retail boutique, ensuring appealing product presentation and guest engagement.* Monitor inventory levels, conduct ordering and stock rotation, and lead staff training on product knowledge.* Collaborate with vendors to introduce new products aligned with Charleston’s wellness culture and guest preferences.* Maintain a highly motivated, well-trained, and professional team across spa, fitness, and retail areas.* Monitor and respond to guest feedback, track KPIs, and uphold Forbes 5-Star standards.* Support budget planning, revenue goals, and promotional initiatives across all wellness channels.* Collaborate with other departments to support guest experience enhancements and special wellness offerings.* Ensure all required licensing and certifications for therapists, contractors, and new hires are up to date.**REQUIRED SKILLS & EXPERIENCE:*** 3–5 years’ experience in luxury Forbes 5-Star spa, fitness, or wellness operations management.* Strong team leadership, guest service, and cross-functional collaboration skills.* Deep knowledge of massage, esthetics, and wellness trends; fitness center operations; and luxury spa retail.* Proficiency with spa software and POS/retail systems.* Availability to work flexible hours, including evenings, weekends, and holidays.* South Carolina Massage Therapy or Esthetics license preferred, but not required.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to walk, stand, lift, and move throughout spa and hotel property during extended shifts.* Ability to lift and move up to 30 lbs, including inventory, linens, or retail displays.* Comfortable working around heat, humidity, and spa treatment environments.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* Good hearing and communication skills for effective collaboration with staff and guests.* Available to work varied shifts, including nights, weekends, and holidays.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*BHC**is an equal employment opportunity employer.* *Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.*Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.### Get in TouchWe’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch. #J-18808-Ljbffr