Focus.one
On-Site Support Analyst
Support IT Solutions Center Service Desk. Provide technical hardware on?site for Healthcare accounts including Acute Care, Skilled Nursing, and Assisted Living facilities. Interface with the client in resolving complex hardware and software issues. Work daily on?site in Toledo, Ohio. Provide technical support to include, but not limited to: ServiceNow Virtual environments including VDIs and VPNs Various healthcare applications Windows 10 and 11 operating systems All Microsoft and Google products
Required
Candidate must stay informed of changes to operating systems or software affecting clients and provide technical support via phone as needed. Maintain records of correspondence and respond. Previous technical experience in an enterprise?level environment is highly desired. Additionally: Excellent communication skills, both written and verbal Above average ability to interpret, analyze, troubleshoot, and resolve technical problems Decisive, conscientious, and works well in a team environment Strong desire to learn and ability to follow policies and procedures Strong working knowledge of, and experience with, computer hardware, software, and peripheral devices in a diverse environment Self?motivated and self?driven Ability to work under limited supervision
Preferred Education and Experience
High School Diploma or equivalent required Associate degree in a technical or computer discipline or related field preferred 12 years of experience in enterprise?level help desk, knowledge of healthcare environment, onsite support preferred
Desired Skills/Certifications
Windows 10 and 11 operating systems Certification(s) preferred but not mandatory: CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician
Additional
24/7 coverage required; willing to work after hours and holidays 3?4 years of customer service experience References upon request
Seniority level
Entry level Employment type
Full?time Job function
Information Technology Industries
Education Administration Programs #J-18808-Ljbffr
Support IT Solutions Center Service Desk. Provide technical hardware on?site for Healthcare accounts including Acute Care, Skilled Nursing, and Assisted Living facilities. Interface with the client in resolving complex hardware and software issues. Work daily on?site in Toledo, Ohio. Provide technical support to include, but not limited to: ServiceNow Virtual environments including VDIs and VPNs Various healthcare applications Windows 10 and 11 operating systems All Microsoft and Google products
Required
Candidate must stay informed of changes to operating systems or software affecting clients and provide technical support via phone as needed. Maintain records of correspondence and respond. Previous technical experience in an enterprise?level environment is highly desired. Additionally: Excellent communication skills, both written and verbal Above average ability to interpret, analyze, troubleshoot, and resolve technical problems Decisive, conscientious, and works well in a team environment Strong desire to learn and ability to follow policies and procedures Strong working knowledge of, and experience with, computer hardware, software, and peripheral devices in a diverse environment Self?motivated and self?driven Ability to work under limited supervision
Preferred Education and Experience
High School Diploma or equivalent required Associate degree in a technical or computer discipline or related field preferred 12 years of experience in enterprise?level help desk, knowledge of healthcare environment, onsite support preferred
Desired Skills/Certifications
Windows 10 and 11 operating systems Certification(s) preferred but not mandatory: CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician
Additional
24/7 coverage required; willing to work after hours and holidays 3?4 years of customer service experience References upon request
Seniority level
Entry level Employment type
Full?time Job function
Information Technology Industries
Education Administration Programs #J-18808-Ljbffr