Pyramid Global Hospitality
Front Office Manager
Pyramid Global Hospitality, St. Petersburg, Florida, United States, 33739
Pyramid Global Hospitality is a company that places people first, providing a supportive, inclusive and growth‑focused environment for its employees. The organization operates over 230 properties worldwide, offering health insurance, retirement plans, paid time off, on‑site wellness programs, and employee discounts on hotel stays.
About Our Property The Beachcomber, originally opened in 1949, is a beachfront hotel with 200 feet of private beach. Rooms open onto a lush courtyard featuring tropical gardens, pools, and a legendary beach bar, Jimmy B’s, ensuring guests are always steps from the beach and live music.
Role Overview The Front Desk Manager leads daily front desk and guest services operations, ensuring exceptional guest experiences from arrival to departure. The manager oversees staffing, training, service standards, scheduling, cash handling, and collaborates with Housekeeping, Engineering, Reservations, and Leadership teams.
Key Responsibilities
Lead, coach, and develop Front Desk Agents and Guest Services staff
Oversee daily front office operations, including check‑in/check‑out, guest inquiries, and problem resolution
Ensure consistent delivery of high‑quality guest service and brand standards
Create and manage schedules to guarantee proper coverage and labor efficiency
Handle guest concerns and service recovery with professionalism and empathy
Monitor and maintain cash handling, billing accuracy, and front desk procedures
Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
Train new hires and support ongoing team development and engagement
Ensure compliance with company policies, safety standards, and procedures
Qualifications
Previous hotel front desk or guest services leadership experience required
Strong customer service and communication skills
Proven ability to lead, motivate, and support a team
Ability to remain calm and professional in fast‑paced or high‑pressure situations
Strong organizational and problem‑solving skills
Experience with hotel systems and basic administrative tasks preferred
Ability to work various shifts, including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs as needed
Ability to work in a guest‑facing environment for the duration of the shift
What We Offer
Competitive pay based on experience
Opportunities for growth and advancement
Supportive and collaborative team environment
Employee discounts and resort perks
Full benefits package
401K with employer match
Paid holidays
Compensation & Equal Opportunity Pyramid Global Hospitality is an equal‑opportunity employer. Compensation varies based on skill set, experience, certifications, and location.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Other
Industries Hospitality
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About Our Property The Beachcomber, originally opened in 1949, is a beachfront hotel with 200 feet of private beach. Rooms open onto a lush courtyard featuring tropical gardens, pools, and a legendary beach bar, Jimmy B’s, ensuring guests are always steps from the beach and live music.
Role Overview The Front Desk Manager leads daily front desk and guest services operations, ensuring exceptional guest experiences from arrival to departure. The manager oversees staffing, training, service standards, scheduling, cash handling, and collaborates with Housekeeping, Engineering, Reservations, and Leadership teams.
Key Responsibilities
Lead, coach, and develop Front Desk Agents and Guest Services staff
Oversee daily front office operations, including check‑in/check‑out, guest inquiries, and problem resolution
Ensure consistent delivery of high‑quality guest service and brand standards
Create and manage schedules to guarantee proper coverage and labor efficiency
Handle guest concerns and service recovery with professionalism and empathy
Monitor and maintain cash handling, billing accuracy, and front desk procedures
Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
Train new hires and support ongoing team development and engagement
Ensure compliance with company policies, safety standards, and procedures
Qualifications
Previous hotel front desk or guest services leadership experience required
Strong customer service and communication skills
Proven ability to lead, motivate, and support a team
Ability to remain calm and professional in fast‑paced or high‑pressure situations
Strong organizational and problem‑solving skills
Experience with hotel systems and basic administrative tasks preferred
Ability to work various shifts, including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs as needed
Ability to work in a guest‑facing environment for the duration of the shift
What We Offer
Competitive pay based on experience
Opportunities for growth and advancement
Supportive and collaborative team environment
Employee discounts and resort perks
Full benefits package
401K with employer match
Paid holidays
Compensation & Equal Opportunity Pyramid Global Hospitality is an equal‑opportunity employer. Compensation varies based on skill set, experience, certifications, and location.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Other
Industries Hospitality
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