Montefiore St. Luke's Cornwall
Associate, Healthcare Access Management (ED)
Montefiore St. Luke's Cornwall, Newburgh, New York, United States
Associate, Healthcare Access Management (ED)
Pay Rate:
$21.45 per hour.
The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies. Duties include answering and directing internal and external calls, paging on‑call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced and high‑stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required.
Responsibilities Greeting and registering patients upon arrival; identifying the nature of their visit; collecting and verifying demographic and insurance information; advising patients on next steps; ensuring accurate and timely completion of patient records in compliance with standards; answering and directing internal and external calls; paging on‑call providers and hospital staff; responding to emergency communication needs such as code calls and critical alerts; regular interaction with patients, clinical teams, external agencies, and payers.
Education/Training
High School diploma or equivalent required.
Ability to read, write, and communicate in English required.
Ability to also communicate in Spanish a plus.
Experience
At least one year of medical office experience with frequent customer interaction required.
Previous patient registration or patient accounting experience preferred.
Basic computer skills required.
Licensure, Registration or Certification
Must complete Non‑Crisis Intervention Training on a bi‑annual basis.
Location & Company Montefiore St. Luke's Cornwall (MSLC), a not‑for‑profit hospital in the Hudson Valley dedicated to serving the community and maintaining high standards of patient care.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr
$21.45 per hour.
The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies. Duties include answering and directing internal and external calls, paging on‑call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced and high‑stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required.
Responsibilities Greeting and registering patients upon arrival; identifying the nature of their visit; collecting and verifying demographic and insurance information; advising patients on next steps; ensuring accurate and timely completion of patient records in compliance with standards; answering and directing internal and external calls; paging on‑call providers and hospital staff; responding to emergency communication needs such as code calls and critical alerts; regular interaction with patients, clinical teams, external agencies, and payers.
Education/Training
High School diploma or equivalent required.
Ability to read, write, and communicate in English required.
Ability to also communicate in Spanish a plus.
Experience
At least one year of medical office experience with frequent customer interaction required.
Previous patient registration or patient accounting experience preferred.
Basic computer skills required.
Licensure, Registration or Certification
Must complete Non‑Crisis Intervention Training on a bi‑annual basis.
Location & Company Montefiore St. Luke's Cornwall (MSLC), a not‑for‑profit hospital in the Hudson Valley dedicated to serving the community and maintaining high standards of patient care.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr