Prolec-GE Waukesha, Inc
Quality Assurance Specialist - Field Services
Prolec-GE Waukesha, Inc, Goldsboro, North Carolina, us, 27533
JOB SUMMARY
This position supports the Prolec-GE Waukesha Field Services Business Unit. It will primarily focus on supporting all reported quality issues within the entire Service Business Unit to achieve optimal quality and efficiency. It is a blend of technical, operational, and interpersonal skills, focusing on results, planning and operational excellence.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Review, evaluate, and approve new suppliers and associated contracts based on standard qualification processes and procedures.
Ability to understand and perform Root Cause analysis
Conduct annual contract audits and field installation audits of suppliers, establishing necessary corrective actions to ensure field work aligns with established quality standards, company policies, and relevant regulations.
Implementation of Corrective actions
Conduct internal process audits of field work, as needed, recording findings and implementing necessary corrective actions.
Manage incoming reported quality issues, both internal and external, conducting Root Cause Analysis investigations and implementing appropriate corrective actions from inception to completion.
Working with technical experts, participating in efforts to improve quality control processes and procedures.
Identify areas of improvement and opportunities to enhance processes, reduce defects, and improve overall field service quality.
Oversee the Cost of Poor Quality metrics and associated costs related to rework.
Maintain accurate records of inspections, audits, and corrective actions through appropriate tracking mechanisms.
Provide training, guidance, and mentorship to field technicians on quality procedures and best practices.
Provide monthly reports to upper management for appropriate KPI tracking.
KNOWLEDGE, SKILLS & ABILITIES
An excellent team player with strong people skills; able to build relationships at all levels of the organization
Ability to perform principal responsibilities; requiring collaboration with other functional groups in order to gather information, make decisions, present, and implement
Balance technical knowledge and QA process management methods
Familiarity with supplier audits
Familiarity with root cause analysis processes
Outstanding organizational skills with attention to detail
Effective written and verbal communication skills
Strong analytical and problem-solving skills
Proficiency in Microsoft Office
Ability to work both independently and as part of a team
Ability to manage multiple tasks and priorities in a fast-paced environment
Willingness to travel and work flexible hours, as necessary
EDUCATION AND EXPERIENCE Required Education / Experience
Associates degree in an engineering related field or equivalent experience
3-5 years of related experience in transformer technical process work
Preferred Education/Experience
Six Sigma Certification
ASQC Certification
ADDITIONAL INFORMATION Key Working Relationships: Field Service Regional Managers, CI/Technical Leader, EH&S Leader, Operations Manager, Supply Chain
Physical Demands: Up to 40% travel, Construction site access, and conducting thorough audit inspections.
Working Conditions: Ability to stand and sit for extended periods of time. Ability to walk on an uneven surface. Ability to climb, crawl, squat, crouch.
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
#J-18808-Ljbffr
PRINCIPLE DUTIES AND RESPONSIBILITIES
Review, evaluate, and approve new suppliers and associated contracts based on standard qualification processes and procedures.
Ability to understand and perform Root Cause analysis
Conduct annual contract audits and field installation audits of suppliers, establishing necessary corrective actions to ensure field work aligns with established quality standards, company policies, and relevant regulations.
Implementation of Corrective actions
Conduct internal process audits of field work, as needed, recording findings and implementing necessary corrective actions.
Manage incoming reported quality issues, both internal and external, conducting Root Cause Analysis investigations and implementing appropriate corrective actions from inception to completion.
Working with technical experts, participating in efforts to improve quality control processes and procedures.
Identify areas of improvement and opportunities to enhance processes, reduce defects, and improve overall field service quality.
Oversee the Cost of Poor Quality metrics and associated costs related to rework.
Maintain accurate records of inspections, audits, and corrective actions through appropriate tracking mechanisms.
Provide training, guidance, and mentorship to field technicians on quality procedures and best practices.
Provide monthly reports to upper management for appropriate KPI tracking.
KNOWLEDGE, SKILLS & ABILITIES
An excellent team player with strong people skills; able to build relationships at all levels of the organization
Ability to perform principal responsibilities; requiring collaboration with other functional groups in order to gather information, make decisions, present, and implement
Balance technical knowledge and QA process management methods
Familiarity with supplier audits
Familiarity with root cause analysis processes
Outstanding organizational skills with attention to detail
Effective written and verbal communication skills
Strong analytical and problem-solving skills
Proficiency in Microsoft Office
Ability to work both independently and as part of a team
Ability to manage multiple tasks and priorities in a fast-paced environment
Willingness to travel and work flexible hours, as necessary
EDUCATION AND EXPERIENCE Required Education / Experience
Associates degree in an engineering related field or equivalent experience
3-5 years of related experience in transformer technical process work
Preferred Education/Experience
Six Sigma Certification
ASQC Certification
ADDITIONAL INFORMATION Key Working Relationships: Field Service Regional Managers, CI/Technical Leader, EH&S Leader, Operations Manager, Supply Chain
Physical Demands: Up to 40% travel, Construction site access, and conducting thorough audit inspections.
Working Conditions: Ability to stand and sit for extended periods of time. Ability to walk on an uneven surface. Ability to climb, crawl, squat, crouch.
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
#J-18808-Ljbffr