Seacoast Bank
Digital Banking Quality Assurance Testing Lead
Seacoast Bank, Raleigh, North Carolina, United States
Digital Banking Quality Assurance Testing Lead
Direct message the job poster from Seacoast Bank
Location: This position can be performed remotely within the United States.
JOB SUMMARY:
The Digital Banking QA Test Lead is responsible for the quality, planning, execution and reporting of end-to-end testing of various Digital Banking applications and components. This role will be focused on functional testing of product implementation across test environments and production deployment verification. The Test Lead will coordinate with multiple vendors and internal partners to devise and execute the test strategy. This role will play a key role in platform conversion and migration validation, driving the strategy, and ensuring quality delivery.
The QA Test Lead plays a critical role throughout the Software Development Life Cycle (SDLC) for a digital banking team. They are primarily responsible for ensuring that all deliverables meet quality standards and regulatory requirements before deployment. The SQA Lead is involved early in the requirements and design phases, reviewing specifications for testability and compliance. During development, they define test strategies, initiate test case creation, and ensure proper integration of automated and manual testing. In the testing phase, they coordinate functional, security, and performance testing to validate system reliability and customer safety.
Finally, in deployment and maintenance, they monitor production issues, lead root‑cause analysis, and enforce continuous improvement practices to maintain high‑quality digital banking experiences. Maintenances and upgrades are over the weekend and after hours during the week. The QA Test Lead is expected to conduct all validations promptly during weekend maintenance, after‑hour maintenance, and upgrades for all digital banking platforms. The QA Test Lead is expected to provide documentation of validations to the Product Manager.
The Test Lead is the key resource for ensuring quality of the digital banking platform which leads to an improved customer experience. It is crucial to understand the customer experience for all variety of users including retail, small business, and commercial.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand business requirements, release notes, and expected functionality for the creation and execution of test plans
Strong understanding of digital banking platforms including architecture and product functionality
Strong partnership with lines of business to illicit specific requirements for new and updated functionality
Create specific use case, product, and end‑to‑end test plans
Coordinate and lead UAT, collect all test results, document defects, and remediate with both internal and vendor resources
Report testing defects or findings in context of its business value
Plan, monitor and execute end‑to‑end test cases
Ensure line‑of‑business involvement in test preparation and execution
Coordinate defect‑management cycles with the implementation team, internal development, vendors, and project management
Ability to present with a large audience, understanding the audience being presented to
Maintain test data to cover pertinent customer, user, and transaction use cases [including appropriate product and account numbers]
Provide testing results, defect reporting, and remediation requirements to Project Managers
Identify and implement best practices across user acceptance testing and post‑production validation
Leverage automation to streamline regression testing and reporting where possible
Participate in all testing and validation activities, including after‑hours or weekend validation as necessary
Partner to present all digital banking platform maintenance, upgrades, functional changes, and validation results to the Change Advisory Board for approval
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree or equivalent experience in Computer Science, MIS, Software Development, IT or Engineering
7+ years of experience in software development testing and/or digital project management
Deep E2E process understanding, including customer‑facing and back‑end testing for both happy and unhappy paths
Basic understanding of deposit and loan products
Deep understanding of digital banking capabilities, back‑end platforms, and associated infrastructure
Experience with core and digital banking vendors and their products
Experience with test automation tools a plus (e.g., Selenium, LambdaTest)
Ability to adapt to testing variations as needed and Agile methodologies
Certification in Agile Project Management and/or testing a plus
Strong analytical, verbal and written communication skills
Knowledge of programming languages and software systems
The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations, performance appraisals and recruitment. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
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Location: This position can be performed remotely within the United States.
JOB SUMMARY:
The Digital Banking QA Test Lead is responsible for the quality, planning, execution and reporting of end-to-end testing of various Digital Banking applications and components. This role will be focused on functional testing of product implementation across test environments and production deployment verification. The Test Lead will coordinate with multiple vendors and internal partners to devise and execute the test strategy. This role will play a key role in platform conversion and migration validation, driving the strategy, and ensuring quality delivery.
The QA Test Lead plays a critical role throughout the Software Development Life Cycle (SDLC) for a digital banking team. They are primarily responsible for ensuring that all deliverables meet quality standards and regulatory requirements before deployment. The SQA Lead is involved early in the requirements and design phases, reviewing specifications for testability and compliance. During development, they define test strategies, initiate test case creation, and ensure proper integration of automated and manual testing. In the testing phase, they coordinate functional, security, and performance testing to validate system reliability and customer safety.
Finally, in deployment and maintenance, they monitor production issues, lead root‑cause analysis, and enforce continuous improvement practices to maintain high‑quality digital banking experiences. Maintenances and upgrades are over the weekend and after hours during the week. The QA Test Lead is expected to conduct all validations promptly during weekend maintenance, after‑hour maintenance, and upgrades for all digital banking platforms. The QA Test Lead is expected to provide documentation of validations to the Product Manager.
The Test Lead is the key resource for ensuring quality of the digital banking platform which leads to an improved customer experience. It is crucial to understand the customer experience for all variety of users including retail, small business, and commercial.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand business requirements, release notes, and expected functionality for the creation and execution of test plans
Strong understanding of digital banking platforms including architecture and product functionality
Strong partnership with lines of business to illicit specific requirements for new and updated functionality
Create specific use case, product, and end‑to‑end test plans
Coordinate and lead UAT, collect all test results, document defects, and remediate with both internal and vendor resources
Report testing defects or findings in context of its business value
Plan, monitor and execute end‑to‑end test cases
Ensure line‑of‑business involvement in test preparation and execution
Coordinate defect‑management cycles with the implementation team, internal development, vendors, and project management
Ability to present with a large audience, understanding the audience being presented to
Maintain test data to cover pertinent customer, user, and transaction use cases [including appropriate product and account numbers]
Provide testing results, defect reporting, and remediation requirements to Project Managers
Identify and implement best practices across user acceptance testing and post‑production validation
Leverage automation to streamline regression testing and reporting where possible
Participate in all testing and validation activities, including after‑hours or weekend validation as necessary
Partner to present all digital banking platform maintenance, upgrades, functional changes, and validation results to the Change Advisory Board for approval
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree or equivalent experience in Computer Science, MIS, Software Development, IT or Engineering
7+ years of experience in software development testing and/or digital project management
Deep E2E process understanding, including customer‑facing and back‑end testing for both happy and unhappy paths
Basic understanding of deposit and loan products
Deep understanding of digital banking capabilities, back‑end platforms, and associated infrastructure
Experience with core and digital banking vendors and their products
Experience with test automation tools a plus (e.g., Selenium, LambdaTest)
Ability to adapt to testing variations as needed and Agile methodologies
Certification in Agile Project Management and/or testing a plus
Strong analytical, verbal and written communication skills
Knowledge of programming languages and software systems
The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations, performance appraisals and recruitment. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
#J-18808-Ljbffr