Stellantis
Parts and Service Warranty Manager- Great Lakes Business Center
Stellantis, Detroit, Michigan, United States, 48228
Mopar is seeking an experienced and strategic Warranty Manager to lead the regional warranty operations within the Business Center. This role is responsible for managing a team of Technical Advisors, overseeing dealership warranty claim approvals, and driving initiatives to reduce warranty-related expenses and buybacks. The Warranty Manager will play a critical role in improving warranty processes, ensuring compliance, and enhancing the overall customer and dealer experience.
Key Responsibilities:
Team Leadership:
Lead, coach, and develop a team of Technical Advisors, ensuring high performance, technical accuracy, and consistent support to the dealer network.
Warranty Claim Management:
Oversee and authorize dealership warranty claim payments, ensuring compliance with Mopar policies.
Process Improvement:
Identify and implement strategies to reduce warranty waste and expense through improved processes, training, and dealer engagement.
Buyback Reduction:
Collaborate with dealers and field teams to proactively address vehicle concerns, improve diagnostic accuracy, and reduce buyback occurrences.
Field Support:
Partner with Area Managers, Customer Relations, and Technical Advisors to resolve complex warranty issues and support dealer performance.
Training & Compliance:
Ensure dealership personnel and field staff are trained on warranty policies, procedures, and best practices to maintain compliance and efficiency.
Cross-Functional Collaboration:
Work closely with engineering, customer care, and product quality teams to escalate and resolve systemic issues impacting warranty performance.
Basic Qualifications:
Bachelor’s degree in Business, Automotive or related field
7+ years of experience in automotive warranty operations, dealership service management, or technical support
Proven leadership experience managing technical or warranty teams
In-depth knowledge of Mopar warranty policies, systems, and vehicle diagnostics
Excellent communication and interpersonal skills
Ability to travel regularly to support field operations and dealership visits
Preferred Skills:
Experience with warranty cost control and root cause analysis
Familiarity with buyback processes and customer satisfaction strategies
Proficiency in warranty systems, reporting tools, and technical documentation
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Key Responsibilities:
Team Leadership:
Lead, coach, and develop a team of Technical Advisors, ensuring high performance, technical accuracy, and consistent support to the dealer network.
Warranty Claim Management:
Oversee and authorize dealership warranty claim payments, ensuring compliance with Mopar policies.
Process Improvement:
Identify and implement strategies to reduce warranty waste and expense through improved processes, training, and dealer engagement.
Buyback Reduction:
Collaborate with dealers and field teams to proactively address vehicle concerns, improve diagnostic accuracy, and reduce buyback occurrences.
Field Support:
Partner with Area Managers, Customer Relations, and Technical Advisors to resolve complex warranty issues and support dealer performance.
Training & Compliance:
Ensure dealership personnel and field staff are trained on warranty policies, procedures, and best practices to maintain compliance and efficiency.
Cross-Functional Collaboration:
Work closely with engineering, customer care, and product quality teams to escalate and resolve systemic issues impacting warranty performance.
Basic Qualifications:
Bachelor’s degree in Business, Automotive or related field
7+ years of experience in automotive warranty operations, dealership service management, or technical support
Proven leadership experience managing technical or warranty teams
In-depth knowledge of Mopar warranty policies, systems, and vehicle diagnostics
Excellent communication and interpersonal skills
Ability to travel regularly to support field operations and dealership visits
Preferred Skills:
Experience with warranty cost control and root cause analysis
Familiarity with buyback processes and customer satisfaction strategies
Proficiency in warranty systems, reporting tools, and technical documentation
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