DSV Air & Sea Inc.
FRAUD ALERT:
Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at www.dsv.com
Location: USA - Fontana, Slover Ave Division: Solutions Job Posting Title: Customer Service Specialist - 104636 Time Type: Full Time
POSITION SUMMARY The CSR lead is responsible for building rapport and trust with clients by delivering exceptional service consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. The CSR lead is also responsible for accurate and timely order processing to support the efficient operation of the site. Associates must meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES Labor and Training Management:
Reports inconsistencies or problems to Supervisor or Operations Manager
Manages order flow to ensure daily requirements are fulfilled
Coordinates special warehouse projects
Key resource for personnel needing assistance
Responsible for locking and securing the facility as scheduled or required
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Mentors and trains new and existing associates in specific distribution activities to achieve established customer demands
Trains new and existing associates on current Standard Operating Procedures, including shipping, receiving, picking, and quality control documentation
Assists in forklift operation and certification for new and existing associates
Directs the operations of the CSR team to achieve prescribed objectives
Assists associates and temporary labor in completing productivity sheets and accurate capture of production and payroll hours
Assists Supervisor in maintaining employee levels consistent with a productive workforce
Participates in establishing work schedules
Ensures schedules are correctly implemented and jobs are assigned effectively and completed properly
Ensures associates handle product according to all prescribed quality procedures and guidelines
Customer Service:
Responds to all requests (internal and external) in a courteous, professional, and timely manner
Coordinates all inbound and outbound activity for assigned accounts
Processes and inputs all customer orders
Runs and prints shipments from WMS
Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders
Checks all orders for special requests
Expedites any order as necessary, traces orders as required, and notifies customer of any activity concerning their merchandise
Follows up with other departments to ensure service standards are met
Assures proper invoicing of accounts by verifying customers as required
Handles returned merchandise efficiently and ensures proper credit is given to the customer
Customer Interfacing Activities:
Investigates and communicates client complaints in accordance with established contact, site and company protocol
Oversees the shipping and receiving activity for the Customer Service Department
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Documentation:
Prepares required activity reports accurately and efficiently for site management
Researches discrepancies that may occur in the shipping and receiving process
Documents processing and logistical support encompassing a variety of duties to include data entry, copying, faxing, filing, and labeling
Assists with any clerical and floor duties as required
Ensures the accuracy of all receiving and shipping documents
Gathers and maintains all data and records related to shipping and receiving activities
Ensures receiving counts match packing lists and purchase orders and that shipping counts match picking documents
Prepares reports concerning customer service as required by supervisors
Assists in resolving any discrepancies
Data Entry:
Operates the computer terminal proficiently
Enters and verifies data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and promptly
Clerical:
Oversees all paperwork associated with orders and maintains the corresponding files
Answers phone calls and operates various types of office machines and computers necessary to perform duties
Greets customers and visitors to the office
Effectively corresponds with customers as required
Communication:
Answers incoming telephone calls cheerfully, courteously, and promptly
Routes each call to the proper party and takes messages when necessary
Assists callers with general information and inquiries
Directs visitors to the appropriate department
Assists drivers at check‑in window throughout the day
Other Duties (Site Specific):
Assists in maintaining cleanliness of work environment
Assists in overseeing warehouse inventories
May work as part of a team or independently
Actively participates in Safety Program, including Hazardous Communications and Emergency Response programs, to ensure a safe work environment
Abides by company policies and procedures as listed in the Employee Manual or other communicated rules and/or regulations
CSRs may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development
Works overtime as dictated by business, whether mandatory or voluntary
Supervisory Responsibilities:
None
MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience:
High school diploma or general education degree (GED)
1 year experience in a customer service related capacity
Certificates, Licenses, Registrations or Professional Designations:
N/A
Skills, Knowledge and Abilities:
Intermediate computer skills; proficiency with MS Office Applications and WMS functions
English (reading, writing, verbal); business writing proficiency
Intermediate mathematics to verify quantities, count inventory, and perform other duties associated with handling, storing, and distributing client products
Strong attention to detail and ability to accomplish job tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi‑task and adapt to change in a fast‑paced environment
Effective communication skills
PREFERRED QUALIFICATIONS:
1 year customer invoicing experience
2-3 years customer service experience
3-5 years manufacturing or distribution/logistics experience
3-5 years basic math computations experience
PHYSICAL DEMANDS Occasionally: Handling/Fingering, Sitting; Frequently: Bending; Constantly: Walking and Standing; Ability to lift/carry and push/pull 21-50 pounds; Reach above shoulder, reach outward, squat, or kneel.
WORK ENVIRONMENT The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate. Must work in unregulated temperatures within the warehouse; seasonal temperatures may range from mild to moderate.
REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation Base pay: $26.00–$28.89 per hour. Actual compensation will be determined based on various factors including job‑related knowledge, skills, experience, geographic location and other objective business considerations.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at www.dsv.com
Location: USA - Fontana, Slover Ave Division: Solutions Job Posting Title: Customer Service Specialist - 104636 Time Type: Full Time
POSITION SUMMARY The CSR lead is responsible for building rapport and trust with clients by delivering exceptional service consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. The CSR lead is also responsible for accurate and timely order processing to support the efficient operation of the site. Associates must meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES Labor and Training Management:
Reports inconsistencies or problems to Supervisor or Operations Manager
Manages order flow to ensure daily requirements are fulfilled
Coordinates special warehouse projects
Key resource for personnel needing assistance
Responsible for locking and securing the facility as scheduled or required
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Mentors and trains new and existing associates in specific distribution activities to achieve established customer demands
Trains new and existing associates on current Standard Operating Procedures, including shipping, receiving, picking, and quality control documentation
Assists in forklift operation and certification for new and existing associates
Directs the operations of the CSR team to achieve prescribed objectives
Assists associates and temporary labor in completing productivity sheets and accurate capture of production and payroll hours
Assists Supervisor in maintaining employee levels consistent with a productive workforce
Participates in establishing work schedules
Ensures schedules are correctly implemented and jobs are assigned effectively and completed properly
Ensures associates handle product according to all prescribed quality procedures and guidelines
Customer Service:
Responds to all requests (internal and external) in a courteous, professional, and timely manner
Coordinates all inbound and outbound activity for assigned accounts
Processes and inputs all customer orders
Runs and prints shipments from WMS
Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders
Checks all orders for special requests
Expedites any order as necessary, traces orders as required, and notifies customer of any activity concerning their merchandise
Follows up with other departments to ensure service standards are met
Assures proper invoicing of accounts by verifying customers as required
Handles returned merchandise efficiently and ensures proper credit is given to the customer
Customer Interfacing Activities:
Investigates and communicates client complaints in accordance with established contact, site and company protocol
Oversees the shipping and receiving activity for the Customer Service Department
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Documentation:
Prepares required activity reports accurately and efficiently for site management
Researches discrepancies that may occur in the shipping and receiving process
Documents processing and logistical support encompassing a variety of duties to include data entry, copying, faxing, filing, and labeling
Assists with any clerical and floor duties as required
Ensures the accuracy of all receiving and shipping documents
Gathers and maintains all data and records related to shipping and receiving activities
Ensures receiving counts match packing lists and purchase orders and that shipping counts match picking documents
Prepares reports concerning customer service as required by supervisors
Assists in resolving any discrepancies
Data Entry:
Operates the computer terminal proficiently
Enters and verifies data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and promptly
Clerical:
Oversees all paperwork associated with orders and maintains the corresponding files
Answers phone calls and operates various types of office machines and computers necessary to perform duties
Greets customers and visitors to the office
Effectively corresponds with customers as required
Communication:
Answers incoming telephone calls cheerfully, courteously, and promptly
Routes each call to the proper party and takes messages when necessary
Assists callers with general information and inquiries
Directs visitors to the appropriate department
Assists drivers at check‑in window throughout the day
Other Duties (Site Specific):
Assists in maintaining cleanliness of work environment
Assists in overseeing warehouse inventories
May work as part of a team or independently
Actively participates in Safety Program, including Hazardous Communications and Emergency Response programs, to ensure a safe work environment
Abides by company policies and procedures as listed in the Employee Manual or other communicated rules and/or regulations
CSRs may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development
Works overtime as dictated by business, whether mandatory or voluntary
Supervisory Responsibilities:
None
MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience:
High school diploma or general education degree (GED)
1 year experience in a customer service related capacity
Certificates, Licenses, Registrations or Professional Designations:
N/A
Skills, Knowledge and Abilities:
Intermediate computer skills; proficiency with MS Office Applications and WMS functions
English (reading, writing, verbal); business writing proficiency
Intermediate mathematics to verify quantities, count inventory, and perform other duties associated with handling, storing, and distributing client products
Strong attention to detail and ability to accomplish job tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi‑task and adapt to change in a fast‑paced environment
Effective communication skills
PREFERRED QUALIFICATIONS:
1 year customer invoicing experience
2-3 years customer service experience
3-5 years manufacturing or distribution/logistics experience
3-5 years basic math computations experience
PHYSICAL DEMANDS Occasionally: Handling/Fingering, Sitting; Frequently: Bending; Constantly: Walking and Standing; Ability to lift/carry and push/pull 21-50 pounds; Reach above shoulder, reach outward, squat, or kneel.
WORK ENVIRONMENT The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate. Must work in unregulated temperatures within the warehouse; seasonal temperatures may range from mild to moderate.
REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation Base pay: $26.00–$28.89 per hour. Actual compensation will be determined based on various factors including job‑related knowledge, skills, experience, geographic location and other objective business considerations.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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