AutoTec
Customer Support Specialist (Bilingual Spanish and/or French)
AutoTec, Birmingham, Alabama, United States, 35275
Customer Support Specialist (Bilingual Spanish and/or French)
Summary
Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Responsibilities
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non‑standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co‑workers – backup others, troubleshoot problems
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Technology, Information and Internet
#J-18808-Ljbffr
Responsibilities
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non‑standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co‑workers – backup others, troubleshoot problems
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Technology, Information and Internet
#J-18808-Ljbffr