Pasadena Villa Outpatient
Community Outreach Liaison (Business Development)
Pasadena Villa Outpatient, Tampa, Florida, us, 33646
Community Outreach Liaison (Business Development)
At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.
Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!
Located on West Cypress St, in the Westshore Business District, with easy access to the Tampa airport other parts of Tampa Bay and surrounding areas, Pasadena Villa Outpatient – Tampa specializes in treating adults, 18 years and older, who struggle with various mental illnesses, including but not limited to depression, anxiety, bipolar disorder, and psychotic disorders.
Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 18 Outpatient locations across seven states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.
Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!
What We Offer
Collaborative environment dedicated to clinical excellence
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Position Summary The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.
Responsibilities
Exemplify our 5 Star Service to clients, team members, referents, and families.
Collaborate with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
Schedule and conduct tours with referral sources, clients, and families.
Communicate various levels of care to potential clients, families, and referral sources.
Guide clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
Obtain necessary information to quickly determine viability of potential admission.
Resolve challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
Empathically but prescriptively lead callers to the next step of deciding on admission.
Determine the clinical and financial viability of potential admissions.
Articulate the value and fit of facility programming to each potential client’s circumstances and needs.
Utilize appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Offer a high level of customer service and communication to referral sources, clients, and families.
Partner with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
Coordinate with the business office and Utilization Review to determine financing options for potential clients.
Qualifications Education and Experience:
Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.
Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
Seniority level
Associate
Employment type
Full-time
Job function
Business Development
Industries
Mental Health Care
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
#J-18808-Ljbffr
Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!
Located on West Cypress St, in the Westshore Business District, with easy access to the Tampa airport other parts of Tampa Bay and surrounding areas, Pasadena Villa Outpatient – Tampa specializes in treating adults, 18 years and older, who struggle with various mental illnesses, including but not limited to depression, anxiety, bipolar disorder, and psychotic disorders.
Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 18 Outpatient locations across seven states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.
Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!
What We Offer
Collaborative environment dedicated to clinical excellence
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Position Summary The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.
Responsibilities
Exemplify our 5 Star Service to clients, team members, referents, and families.
Collaborate with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
Schedule and conduct tours with referral sources, clients, and families.
Communicate various levels of care to potential clients, families, and referral sources.
Guide clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
Obtain necessary information to quickly determine viability of potential admission.
Resolve challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
Empathically but prescriptively lead callers to the next step of deciding on admission.
Determine the clinical and financial viability of potential admissions.
Articulate the value and fit of facility programming to each potential client’s circumstances and needs.
Utilize appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Offer a high level of customer service and communication to referral sources, clients, and families.
Partner with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
Coordinate with the business office and Utilization Review to determine financing options for potential clients.
Qualifications Education and Experience:
Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.
Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
Seniority level
Associate
Employment type
Full-time
Job function
Business Development
Industries
Mental Health Care
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
#J-18808-Ljbffr