Murata Electronics
Customer Service Representative
Location: Atlanta, GA, 30339, United States
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state‑of‑the‑art products than you may imagine. We enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology, and our present innovations are shaping tomorrow's.
Why Consider This Job Opportunity The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.
Workplace Policy Hybrid from Atlanta, GA.
What To Expect (Essential Job Responsibilities)
Demand Monitoring/Maintenance – Enter and maintain customer demand, including creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
Supply Monitoring/Maintenance – Release purchase orders to the factory; maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations; monitor inventory and take appropriate action to reduce the risk of excess inventory.
Credits – Initiate special billing and credit requests with detailed explanations related to the root cause and supply corrective action as appropriate.
Inventory – Monitor slow‑moving and excessive inventory; maintain details related to the root cause of excess inventory and mitigate excess as well as slow‑moving inventory for assigned customers.
Communication – Notification for price discrepancies, backlog errors, and allocation quantity differences; initiate communication with sales on discrepancies with customer order processing; daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
Meet or exceed established KPI's (Key Performance Indicators) for assigned accounts.
Utilize established Excel and Web‑based tools proactively to recognize exceptions or potential problems with customer demand.
Maximize Murata's competitive advantage through service while minimizing operational risk.
Reports – Review all daily system‑generated reports and take necessary actions to resolve problems and issues.
Training – Provide shadowing and training for new hires and account transfers as needed.
Perform other job duties as assigned.
What Is Required (Qualifications)
High School Diploma or GED.
One+ year of experience related to customer service or planning.
Some experience with order management.
Proficiency in judgment and problem‑solving skills.
Well‑developed facilitation skills to work among individuals from a wide variety of cultural backgrounds.
Must be adaptable and able to effectively manage in a dynamic environment.
Demonstrated proficiency with PCs and current Microsoft Word and Excel software.
Typing skills for accurate data entry.
Proficient interpersonal, collaboration, and communication skills; ability to work in a team‑oriented environment.
Strong sense of urgency, ability to multi‑task, and strong organizational skills.
Ability to adapt to ever‑changing priorities and environment.
How To Stand Out (Preferred Qualifications)
Associate's degree or higher.
Experience working with third‑party vendors and/or vendor‑managed inventory.
Comprehensive benefits package including medical, dental, and vision insurance.
Generous paid time off, paid holidays, and floating holidays.
401(k) employer match on retirement planning.
Hybrid working schedule for eligible positions.
Tuition reimbursement for approved programs.
Flexible and health spending accounts.
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator – Join Murata! Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer – M/F/Disabilities/Veteran.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer's website.
#J-18808-Ljbffr
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state‑of‑the‑art products than you may imagine. We enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology, and our present innovations are shaping tomorrow's.
Why Consider This Job Opportunity The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.
Workplace Policy Hybrid from Atlanta, GA.
What To Expect (Essential Job Responsibilities)
Demand Monitoring/Maintenance – Enter and maintain customer demand, including creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
Supply Monitoring/Maintenance – Release purchase orders to the factory; maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations; monitor inventory and take appropriate action to reduce the risk of excess inventory.
Credits – Initiate special billing and credit requests with detailed explanations related to the root cause and supply corrective action as appropriate.
Inventory – Monitor slow‑moving and excessive inventory; maintain details related to the root cause of excess inventory and mitigate excess as well as slow‑moving inventory for assigned customers.
Communication – Notification for price discrepancies, backlog errors, and allocation quantity differences; initiate communication with sales on discrepancies with customer order processing; daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
Meet or exceed established KPI's (Key Performance Indicators) for assigned accounts.
Utilize established Excel and Web‑based tools proactively to recognize exceptions or potential problems with customer demand.
Maximize Murata's competitive advantage through service while minimizing operational risk.
Reports – Review all daily system‑generated reports and take necessary actions to resolve problems and issues.
Training – Provide shadowing and training for new hires and account transfers as needed.
Perform other job duties as assigned.
What Is Required (Qualifications)
High School Diploma or GED.
One+ year of experience related to customer service or planning.
Some experience with order management.
Proficiency in judgment and problem‑solving skills.
Well‑developed facilitation skills to work among individuals from a wide variety of cultural backgrounds.
Must be adaptable and able to effectively manage in a dynamic environment.
Demonstrated proficiency with PCs and current Microsoft Word and Excel software.
Typing skills for accurate data entry.
Proficient interpersonal, collaboration, and communication skills; ability to work in a team‑oriented environment.
Strong sense of urgency, ability to multi‑task, and strong organizational skills.
Ability to adapt to ever‑changing priorities and environment.
How To Stand Out (Preferred Qualifications)
Associate's degree or higher.
Experience working with third‑party vendors and/or vendor‑managed inventory.
Comprehensive benefits package including medical, dental, and vision insurance.
Generous paid time off, paid holidays, and floating holidays.
401(k) employer match on retirement planning.
Hybrid working schedule for eligible positions.
Tuition reimbursement for approved programs.
Flexible and health spending accounts.
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator – Join Murata! Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer – M/F/Disabilities/Veteran.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer's website.
#J-18808-Ljbffr