Federal Express Corporation
Flagship Store Manager – Federal Express Corporation
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Position Summary Position Summary:
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service and operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results allow the store team to provide solutions to our customers and reach the store financial goals.
Responsibilities
Understand and model FedEx Office values to customers and team members.
Regularly spend time building and inspiring high‑performing teams by using FedEx Office tools, resources, effective judgment, and decision‑making in the selection, training, development, retention, and performance management of your people.
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
Regularly work with our largest accounts, complex customer needs, and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for key customers.
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
Take ownership of all store controls including SOPs, financials, safety, security, scheduling, and compliance with state and federal laws and system management through leadership and delegation.
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
Practice independent judgment, self‑management, and effective decision‑making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring and directing store leaders and other team members.
Share ideas and use Quality Improvement tools to improve the business.
Minimum Qualifications and Requirements
Bachelor's Degree preferred.
Minimum High School or GED.
4+ years of related experience (ex. retail, service, hospitality, military) including 3+ years of supervisory experience.
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
Essential Functions
Ability to stand and/or move about the store to manage daily operations.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees on a consistent basis.
Ability to travel as required to meet with customers, vendors, and other team members.
Ability to maintain attention and concentration for extended periods.
Ability to read and interpret documents and instructions from customers, vendors, and other team members.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast‑paced environment, managing multiple priorities.
Ability to work within the appropriate level of independence.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.
Preferred Qualifications – Pay Transparency Pay range: $80,080.00 – $104,104.00 annually. Additional benefits include health, vision, and dental insurance, retirement, and tuition reimbursement. Compensation is determined by experience, market level, and location.
EEO Statement FedEx Office is an Equal Opportunity Employer, including veterans and people with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. The existence of a criminal record is not an automatic or absolute bar to employment; a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Freight and Package Transportation
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Position Summary Position Summary:
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service and operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results allow the store team to provide solutions to our customers and reach the store financial goals.
Responsibilities
Understand and model FedEx Office values to customers and team members.
Regularly spend time building and inspiring high‑performing teams by using FedEx Office tools, resources, effective judgment, and decision‑making in the selection, training, development, retention, and performance management of your people.
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
Regularly work with our largest accounts, complex customer needs, and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for key customers.
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
Take ownership of all store controls including SOPs, financials, safety, security, scheduling, and compliance with state and federal laws and system management through leadership and delegation.
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
Practice independent judgment, self‑management, and effective decision‑making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring and directing store leaders and other team members.
Share ideas and use Quality Improvement tools to improve the business.
Minimum Qualifications and Requirements
Bachelor's Degree preferred.
Minimum High School or GED.
4+ years of related experience (ex. retail, service, hospitality, military) including 3+ years of supervisory experience.
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
Essential Functions
Ability to stand and/or move about the store to manage daily operations.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees on a consistent basis.
Ability to travel as required to meet with customers, vendors, and other team members.
Ability to maintain attention and concentration for extended periods.
Ability to read and interpret documents and instructions from customers, vendors, and other team members.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast‑paced environment, managing multiple priorities.
Ability to work within the appropriate level of independence.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.
Preferred Qualifications – Pay Transparency Pay range: $80,080.00 – $104,104.00 annually. Additional benefits include health, vision, and dental insurance, retirement, and tuition reimbursement. Compensation is determined by experience, market level, and location.
EEO Statement FedEx Office is an Equal Opportunity Employer, including veterans and people with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. The existence of a criminal record is not an automatic or absolute bar to employment; a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Freight and Package Transportation
#J-18808-Ljbffr