DH Pace Company, Inc.
1 day ago – Be among the first 25 applicants
Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door‑related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company‑wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.
Department Coordinator – St. Louis, MO This individual will effectively coordinate field employees in St. Louis, MO, ensuring services meet or exceed customer satisfaction. Experience in dispatching or scheduling is desirable.
Job Responsibilities
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned
Job Qualifications
Experience using Microsoft Office Suite
Experience in a dispatch or other high‑volume administration field is a plus
Must have excellent communication skills and be focused on customer service
Must have good time management skills, be organized and able to multi‑task
Represent the company in a professional manner
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short‑term disability, & long‑term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Seniority Level Entry Level
Employment Type Full‑time
Job Function Administrative
Industry Wholesale Building Materials
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Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door‑related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company‑wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.
Department Coordinator – St. Louis, MO This individual will effectively coordinate field employees in St. Louis, MO, ensuring services meet or exceed customer satisfaction. Experience in dispatching or scheduling is desirable.
Job Responsibilities
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned
Job Qualifications
Experience using Microsoft Office Suite
Experience in a dispatch or other high‑volume administration field is a plus
Must have excellent communication skills and be focused on customer service
Must have good time management skills, be organized and able to multi‑task
Represent the company in a professional manner
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short‑term disability, & long‑term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Seniority Level Entry Level
Employment Type Full‑time
Job Function Administrative
Industry Wholesale Building Materials
#J-18808-Ljbffr