PuroClean
Fire and Water Restoration Project Coordinator
PuroClean, Southlake, Texas, United States, 76092
Fire and Water Restoration Project Coordinator
Join to apply for the
Fire and Water Restoration Project Coordinator
role at
PuroClean .
Company and Culture PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description Manage the office team to perform and assist with the organization and running of the daily administrative operations of the company. Handle accounting, billing, reporting and client communications. Train and coach staff, manage documents, resolve customer complaints, and ensure all compliance and documentation standards are met.
Benefits
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Referral program
Tuition reimbursement
Responsibilities
Managing customer and client satisfaction and representing and improving brand operations
Sort and distribute communications in a timely manner
Perform receptionist duties
Proactively resolve customer issues, concerns and complaints
Manage documentation related to jobs, compliance, scheduling, and delegation of responsibilities
Maintain employee documentation, new hire orientations, and manage invoices, petty cash and duties related to office administration
Continue professional development of PuroClean specific skills and expertise: office procedures and processes
Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Schedule and plan meetings and appointments
Track inventory of supplies and equipment
Maintain trusting relationships with suppliers, customers and colleagues
Handle collections on outstanding invoices
Qualifications / Skills
Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
Experience with program work from all major insurance carriers
Understanding of safety guidelines and ability to manage them on site and while traveling
IICRC certified in ASD, WRT and AMRT
Proven experience as a back-office assistant, office assistant or another relevant administrative role in property restoration or construction
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Thorough understanding of office management procedures
Excellent organizational and time management skills
Ensure clear communication with entire staff, ability to manage relationships
Aptitude with record keeping, easily accessing information, and communicating 'the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and DocuSketch
Location & Salary Roanoke, TX $96,980.00‑$140,621.00
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Fire and Water Restoration Project Coordinator
role at
PuroClean .
Company and Culture PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description Manage the office team to perform and assist with the organization and running of the daily administrative operations of the company. Handle accounting, billing, reporting and client communications. Train and coach staff, manage documents, resolve customer complaints, and ensure all compliance and documentation standards are met.
Benefits
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Referral program
Tuition reimbursement
Responsibilities
Managing customer and client satisfaction and representing and improving brand operations
Sort and distribute communications in a timely manner
Perform receptionist duties
Proactively resolve customer issues, concerns and complaints
Manage documentation related to jobs, compliance, scheduling, and delegation of responsibilities
Maintain employee documentation, new hire orientations, and manage invoices, petty cash and duties related to office administration
Continue professional development of PuroClean specific skills and expertise: office procedures and processes
Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Schedule and plan meetings and appointments
Track inventory of supplies and equipment
Maintain trusting relationships with suppliers, customers and colleagues
Handle collections on outstanding invoices
Qualifications / Skills
Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
Experience with program work from all major insurance carriers
Understanding of safety guidelines and ability to manage them on site and while traveling
IICRC certified in ASD, WRT and AMRT
Proven experience as a back-office assistant, office assistant or another relevant administrative role in property restoration or construction
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Thorough understanding of office management procedures
Excellent organizational and time management skills
Ensure clear communication with entire staff, ability to manage relationships
Aptitude with record keeping, easily accessing information, and communicating 'the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and DocuSketch
Location & Salary Roanoke, TX $96,980.00‑$140,621.00
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