Florida State University
Course Reserves & Scholar Support Supervisor - FSU Libraries
Florida State University, Tallahassee, Florida, us, 32318
Course Reserves & Scholar Support Supervisor – FSU Libraries (Job ID: 61826). Location: Tallahassee, FL. Regular/Temporary: Regular. Full/Part Time: Full-time.
Department: FSU Libraries.
Responsibilities
Leads the daily processing of Course Reserve Requests for Dirac Science Library. Collaborates with the Access Services Librarian for developing policies, procedures, outreach, and organization of Course Reserves as a service for FSU Libraries, as well as training staff. Updates the Course Reserve Manual. Provides communication between library staff, scholars, and faculty throughout the Reserves process. Maintains and leverages expert knowledge in all systems used to administer the Course Reserves program at FSU Libraries, including, but not limited to, Alma, Primo, and the RT queue. Serves permanently on the Course Reserves Committee. Helps maintain the staffing levels for Dirac's main Scholar Support Desk. Creates and updates the weekly service desk schedules. Trains, schedules, approves time sheets, creates professional development opportunities and supervises part-time staff. Processes ASD's suite of library materials services including but not limited to Library Material Requests, Library Express Delivery, Curbside Pick Up, and Course Reserves. Participates in preparing reports in relation to these services. Assists with Collection Access projects as needed. Assists the Access Services Librarian in creating policies & procedures for circulating materials and improving scholar experience at the Scholar Support Desk. Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons. Provides in-person and virtual reference services. Assists with maintaining training materials and handbooks for their area: Scholar Support Desk Handbook, Supervisors Handbook, Course Reserve Manual, etc. Works collaboratively with all departments in Access Services & Delivery to cross train team members. Participates in Access Services & Delivery, Research & Learning Services, and/or FSU Libraries promotional activities. Performs other duties as assigned. Qualifications
A Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (Note: a combination of post high school education and experience equal to five years.) Preferred Qualifications
Ability to demonstrate effective customer service skills. Ability to communicate effectively verbally and in writing. Ability to convey technical information to technical and non-technical users. Ability to effectively train and direct the work of others. Ability to establish and maintain effective working relationships. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to utilize technical skills. Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations. Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. Knowledge of applicable computer applications and basic computer functions. Knowledge of the policies and practices of library services. Contact Info
Eleanor Cleveland, Access Services Librarian – ecleveland@fsu.edu University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range
Starting at $34,520.00, commensurate with education and experience. FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034. Considerations
This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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Leads the daily processing of Course Reserve Requests for Dirac Science Library. Collaborates with the Access Services Librarian for developing policies, procedures, outreach, and organization of Course Reserves as a service for FSU Libraries, as well as training staff. Updates the Course Reserve Manual. Provides communication between library staff, scholars, and faculty throughout the Reserves process. Maintains and leverages expert knowledge in all systems used to administer the Course Reserves program at FSU Libraries, including, but not limited to, Alma, Primo, and the RT queue. Serves permanently on the Course Reserves Committee. Helps maintain the staffing levels for Dirac's main Scholar Support Desk. Creates and updates the weekly service desk schedules. Trains, schedules, approves time sheets, creates professional development opportunities and supervises part-time staff. Processes ASD's suite of library materials services including but not limited to Library Material Requests, Library Express Delivery, Curbside Pick Up, and Course Reserves. Participates in preparing reports in relation to these services. Assists with Collection Access projects as needed. Assists the Access Services Librarian in creating policies & procedures for circulating materials and improving scholar experience at the Scholar Support Desk. Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons. Provides in-person and virtual reference services. Assists with maintaining training materials and handbooks for their area: Scholar Support Desk Handbook, Supervisors Handbook, Course Reserve Manual, etc. Works collaboratively with all departments in Access Services & Delivery to cross train team members. Participates in Access Services & Delivery, Research & Learning Services, and/or FSU Libraries promotional activities. Performs other duties as assigned. Qualifications
A Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (Note: a combination of post high school education and experience equal to five years.) Preferred Qualifications
Ability to demonstrate effective customer service skills. Ability to communicate effectively verbally and in writing. Ability to convey technical information to technical and non-technical users. Ability to effectively train and direct the work of others. Ability to establish and maintain effective working relationships. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to utilize technical skills. Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations. Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. Knowledge of applicable computer applications and basic computer functions. Knowledge of the policies and practices of library services. Contact Info
Eleanor Cleveland, Access Services Librarian – ecleveland@fsu.edu University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range
Starting at $34,520.00, commensurate with education and experience. FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034. Considerations
This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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