Essendant Inc.
Manager, Fulfillment & Customer Operations
Essendant Inc., Phoenixville, Pennsylvania, United States
Operations Manager
Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customersand communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.
Schedule 8:00am-6:00pm (varies)
Major Responsibilities
Serve as the primary operational expert for EFS workflows, customer requirements, and service level expectations.
Serve as a liaison with the corporate EFS team to support customer relationships, ensuring alignment between client needs and organizational and operational objectives.
Assist in the development and execution of project plans for onboarding new business, ensuring seamless integration into existing operations.
Partners with all members of the facility Leadership Team to foster a culture of continuous improvement and high performance.
Oversees departmental leaders, distribution associates, operational budgets, and key processes to ensure performance against established KPIs.
Provide leadership, coaching, and development to Department Managers and operational staff.
Achieves productivity, process and quality goals for areas of responsibility. Identifies and removes barriers to achieving departmental goals.
Manages and coordinates the activities of multiple departments ensuring a productive, safe and inclusive work environment.
Ensures adequate staffing levels according to the departments’ workload. Coordinates necessary staffing changes across departments based on projected volume.
Perform other related duties and special projects as assigned.
Skills/Knowledge Required
Excellent interpersonal and leadership skills.
Excellent written and verbal communication skills.
Strong planning, change management and organizational skills.
Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
High degree of initiative, team building and dedication to effective positive change.
Ability to travel up to 10%
Education and Experience
Bachelor’s degree in business, Logistics or related discipline preferred.
Minimum five years of job-related experience required.
Salary Range $85,000-$115,000 plus bonus
401k with matching
Company Holidays
Overtime Pay for hourly employees
Paid Vacation, Floating Holidays, and Sick Time
Maternity and Parental leave benefits
Tuition Reimbursement
Employee Assistance Program
Equal Opportunity Employer Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities For further information, please review the Know Your Rights notice from the Department of Labor.
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Schedule 8:00am-6:00pm (varies)
Major Responsibilities
Serve as the primary operational expert for EFS workflows, customer requirements, and service level expectations.
Serve as a liaison with the corporate EFS team to support customer relationships, ensuring alignment between client needs and organizational and operational objectives.
Assist in the development and execution of project plans for onboarding new business, ensuring seamless integration into existing operations.
Partners with all members of the facility Leadership Team to foster a culture of continuous improvement and high performance.
Oversees departmental leaders, distribution associates, operational budgets, and key processes to ensure performance against established KPIs.
Provide leadership, coaching, and development to Department Managers and operational staff.
Achieves productivity, process and quality goals for areas of responsibility. Identifies and removes barriers to achieving departmental goals.
Manages and coordinates the activities of multiple departments ensuring a productive, safe and inclusive work environment.
Ensures adequate staffing levels according to the departments’ workload. Coordinates necessary staffing changes across departments based on projected volume.
Perform other related duties and special projects as assigned.
Skills/Knowledge Required
Excellent interpersonal and leadership skills.
Excellent written and verbal communication skills.
Strong planning, change management and organizational skills.
Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
High degree of initiative, team building and dedication to effective positive change.
Ability to travel up to 10%
Education and Experience
Bachelor’s degree in business, Logistics or related discipline preferred.
Minimum five years of job-related experience required.
Salary Range $85,000-$115,000 plus bonus
401k with matching
Company Holidays
Overtime Pay for hourly employees
Paid Vacation, Floating Holidays, and Sick Time
Maternity and Parental leave benefits
Tuition Reimbursement
Employee Assistance Program
Equal Opportunity Employer Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr