Capital One National Association
Senior Associate, Project Manager - Rewards Operations
Capital One National Association, Richmond, Virginia, United States, 23214
Senior Associate, Project Manager – Rewards Operations
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
The Rewards Operations team is responsible for operational support and oversight of the Rewards One Platform and processes. Our team ensures that customers are earning, redeeming and having their rewards fulfilled in the most efficient, compliant and customer friendly manner. As a Project Manager and Operations SME, you will influence and collaborate with key stakeholders across the enterprise to identify and execute process improvements, monitor process health and develop/execute vendor strategies. An important part of this role will be to maintain relationships with fulfillment vendors that enable the best possible outcomes for COF and for our cardholders. You will be challenged to excel and lead alongside the brightest talent in the industry.
You will also ensure that rewards processes are documented and run in a well-managed way, by contributing to risk assessments, audits and the ongoing testing of our controls and processes.
We are seeking dedicated, disciplined professionals with a curiosity to understand how both technology and people interact within the Rewards processes to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders.
General Responsibilities
Monitoring the execution of existing Rewards processes, including appropriate earn and redemption options to ensure customer satisfaction
Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects
Basic Qualifications
High School Diploma, GED or equivalent certification
At least two years of experience in Process or Project Management
Preferred Qualifications
Bachelor's Degree or Military experience
Experience in Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
1+ years of Compliance or Risk Management experience
1+ years of Relationship Management experience
3+ years of Process or Project Management experience
Proficient in GSuite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary & Incentives McLean, VA: $94,600 - $107,900 for Sr. Project Manager
Richmond, VA: $86,000 - $98,200 for Sr. Project Manager
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity & Accommodation Capital One is an equal opportunity employer (EOE, including disability/vet) committed to nondiscrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. For technical support or questions about our recruiting process, please send an email to Careers@capitalone.com.
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Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
The Rewards Operations team is responsible for operational support and oversight of the Rewards One Platform and processes. Our team ensures that customers are earning, redeeming and having their rewards fulfilled in the most efficient, compliant and customer friendly manner. As a Project Manager and Operations SME, you will influence and collaborate with key stakeholders across the enterprise to identify and execute process improvements, monitor process health and develop/execute vendor strategies. An important part of this role will be to maintain relationships with fulfillment vendors that enable the best possible outcomes for COF and for our cardholders. You will be challenged to excel and lead alongside the brightest talent in the industry.
You will also ensure that rewards processes are documented and run in a well-managed way, by contributing to risk assessments, audits and the ongoing testing of our controls and processes.
We are seeking dedicated, disciplined professionals with a curiosity to understand how both technology and people interact within the Rewards processes to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders.
General Responsibilities
Monitoring the execution of existing Rewards processes, including appropriate earn and redemption options to ensure customer satisfaction
Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects
Basic Qualifications
High School Diploma, GED or equivalent certification
At least two years of experience in Process or Project Management
Preferred Qualifications
Bachelor's Degree or Military experience
Experience in Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
1+ years of Compliance or Risk Management experience
1+ years of Relationship Management experience
3+ years of Process or Project Management experience
Proficient in GSuite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary & Incentives McLean, VA: $94,600 - $107,900 for Sr. Project Manager
Richmond, VA: $86,000 - $98,200 for Sr. Project Manager
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity & Accommodation Capital One is an equal opportunity employer (EOE, including disability/vet) committed to nondiscrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. For technical support or questions about our recruiting process, please send an email to Careers@capitalone.com.
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