Citizens
Global Markets Operations Specialist
The Global Markets Operations team within Commercial Operations supports Middle and Back Office functions across a range of Listed and Over-The-Counter (OTC) derivative products. The Derivative Client Support team, including the Client Onboarding team, manages all facets of onboarding, setup, and static data within the various operating systems we support. As a registered Swap Dealer, the onboarding function is heavily monitored for accuracy and completeness, and this role is expected to uphold and adhere to extensive guidelines around onboarding requirements. This role primarily supports the onboarding process for new clients to the Global Markets desk, focusing on client experience and overall efficacy of the process.
Primary Responsibilities
Outstanding client service and support throughout the onboarding process
Regular direct interactions with Customers, Middle Office, Collateral Management, PM/RM teams, Client Services, Sales, Risk Management, Compliance, and other business partners
Identify and implement opportunities for process re‑engineering and automation
Daily independent workload management and processing of client requests
Documentation review and execution
Manage static data entry of client details as part of the onboarding process
Handle priority requests with a high level of attention to detail and superior customer service
Qualifications
Exceptional client service skills
Proficient in Microsoft Word, Excel, Outlook
Strong organizational skills
Ability to perform under pressure
Ability to multi‑task and work in a fast‑paced environment
Attention to detail
Ability to consistently maintain high levels of productivity
Excellent oral and written abilities
Ability to work independently and in a team environment to achieve group targets
Develop and maintain effective working relationships
May be required to work extended hours when necessary
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8am-5pm EST
Pay Transparency The salary range for this position is $59,000 - $89,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Benefits and Compensation We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Banking
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Primary Responsibilities
Outstanding client service and support throughout the onboarding process
Regular direct interactions with Customers, Middle Office, Collateral Management, PM/RM teams, Client Services, Sales, Risk Management, Compliance, and other business partners
Identify and implement opportunities for process re‑engineering and automation
Daily independent workload management and processing of client requests
Documentation review and execution
Manage static data entry of client details as part of the onboarding process
Handle priority requests with a high level of attention to detail and superior customer service
Qualifications
Exceptional client service skills
Proficient in Microsoft Word, Excel, Outlook
Strong organizational skills
Ability to perform under pressure
Ability to multi‑task and work in a fast‑paced environment
Attention to detail
Ability to consistently maintain high levels of productivity
Excellent oral and written abilities
Ability to work independently and in a team environment to achieve group targets
Develop and maintain effective working relationships
May be required to work extended hours when necessary
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8am-5pm EST
Pay Transparency The salary range for this position is $59,000 - $89,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Benefits and Compensation We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Banking
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