Tootsies
Retail Front Desk/Client Services Specialist
Build strong customer relationships by providing efficient, friendly service.
Proactively collect and verify essential customer information (addresses, phone numbers, emails, birth months) in a courteous and thorough manner to support company goals. Ensure client profiles are complete, accurate, and free of duplication, and maintain all information in accordance with company policy.
Maintain security awareness by safeguarding company passwords and access codes.
Accurately process sales transactions at the appropriate price using the store’s point‑of‑sale system, accepting all forms of payment (cash, checks, credit cards, gift cards). Provide customers with transaction receipts and handle merchandise returns and exchanges, including issuing refunds or store credits.
Verify that merchandise sold matches the printed receipt and the payment recorded, ensuring accuracy and quickly addressing any discrepancies.
Perform opening and closing procedures, including preparing bank deposits and change requests.
Assist stylists with merchandise lookups and transfers, pull want‑calls, alterations, and special orders as needed.
Maintain front desk supplies and keep the area organized at all times; assist with returning go‑backs to the appropriate sales floor location.
Provide consistent email communication and timely follow‑up.
Maintain professional and supportive relationships with stylists, fellow team members, and all store locations.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Support store events, complete special projects, and perform other duties as assigned.
Customer Service
Answer and direct calls pleasantly and promptly.
Greet and acknowledge all customers promptly, addressing them respectfully by their preferred name to ensure an exceptional experience.
Respond to customers’ questions and provide information on procedures and policies in a helpful manner.
Address customer concerns and refer them to a manager when necessary; only a manager is authorized to deny returns or similar requests.
Engage customers in friendly conversation during transaction processing, alterations, holds, want‑calls, or special order pickups to ensure a positive experience.
Ensure customer waiting times are minimal by efficiently managing transactions and processes. If delays occur, address the issue promptly and keep the customer informed to maintain their confidence and satisfaction.
Offer to contact the customer’s regular or preferred stylist. If the customer does not have one, connect them with a stylist.
Offer carry‑out service to customers upon completion of their transaction.
Bag, box, or gift wrap merchandise with the highest level of appearance and care.
Qualifications
Retail experience is required; experience in a luxury environment is preferred.
Demonstrates a sense of urgency and a self‑motivated attitude.
Excellent organizational skills with the ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal and communication skills.
Basic computer skills.
Willingness and ability to work a flexible schedule, including weekends, evening store events, and other retail business needs.
Education High School education or equivalent.
Tootsies is proud to be an Equal Opportunity Employer.
Seniority level Associate
Employment type Full‑time
Job function Customer Service and Administrative
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Build strong customer relationships by providing efficient, friendly service.
Proactively collect and verify essential customer information (addresses, phone numbers, emails, birth months) in a courteous and thorough manner to support company goals. Ensure client profiles are complete, accurate, and free of duplication, and maintain all information in accordance with company policy.
Maintain security awareness by safeguarding company passwords and access codes.
Accurately process sales transactions at the appropriate price using the store’s point‑of‑sale system, accepting all forms of payment (cash, checks, credit cards, gift cards). Provide customers with transaction receipts and handle merchandise returns and exchanges, including issuing refunds or store credits.
Verify that merchandise sold matches the printed receipt and the payment recorded, ensuring accuracy and quickly addressing any discrepancies.
Perform opening and closing procedures, including preparing bank deposits and change requests.
Assist stylists with merchandise lookups and transfers, pull want‑calls, alterations, and special orders as needed.
Maintain front desk supplies and keep the area organized at all times; assist with returning go‑backs to the appropriate sales floor location.
Provide consistent email communication and timely follow‑up.
Maintain professional and supportive relationships with stylists, fellow team members, and all store locations.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Support store events, complete special projects, and perform other duties as assigned.
Customer Service
Answer and direct calls pleasantly and promptly.
Greet and acknowledge all customers promptly, addressing them respectfully by their preferred name to ensure an exceptional experience.
Respond to customers’ questions and provide information on procedures and policies in a helpful manner.
Address customer concerns and refer them to a manager when necessary; only a manager is authorized to deny returns or similar requests.
Engage customers in friendly conversation during transaction processing, alterations, holds, want‑calls, or special order pickups to ensure a positive experience.
Ensure customer waiting times are minimal by efficiently managing transactions and processes. If delays occur, address the issue promptly and keep the customer informed to maintain their confidence and satisfaction.
Offer to contact the customer’s regular or preferred stylist. If the customer does not have one, connect them with a stylist.
Offer carry‑out service to customers upon completion of their transaction.
Bag, box, or gift wrap merchandise with the highest level of appearance and care.
Qualifications
Retail experience is required; experience in a luxury environment is preferred.
Demonstrates a sense of urgency and a self‑motivated attitude.
Excellent organizational skills with the ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal and communication skills.
Basic computer skills.
Willingness and ability to work a flexible schedule, including weekends, evening store events, and other retail business needs.
Education High School education or equivalent.
Tootsies is proud to be an Equal Opportunity Employer.
Seniority level Associate
Employment type Full‑time
Job function Customer Service and Administrative
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