Crothall Healthcare
Manager of Patient Transportation and Observation
Crothall Healthcare, Columbia, South Carolina, us, 29228
Manager of Patient Transportation and Observation
Join to apply for the
Manager of Patient Transportation and Observation
role at
Crothall Healthcare .
Salary: $48,000 – $50,000 / year
Other Forms of Compensation: Eligible for annual bonus.
Company Overview:
Crothall Healthcare is a Compass One Company that provides specialized, high‑quality, innovative, and responsive support services exclusively to the healthcare industry. We serve many of the Top 100 Hospitals across the United States. Crothall has been named one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania and Becker’s Top 150 Places to Work.
Job Summary The Manager of Patient Transportation and Observation plays a vital leadership role overseeing patient movement and patient observation services. This position ensures that both services are performed safely, efficiently, and compassionately while fostering a culture of teamwork, professionalism, and service excellence.
Key Responsibilities
Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers.
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards.
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs.
Observe patients to ensure safety, especially those at risk of self‑harm, and promptly alert medical staff to concerns.
Maintain a motivated, team‑oriented environment that promotes service excellence, compassion, and accountability.
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques.
Monitor and supervise dispatcher activity, ensuring effective use of software systems and communication tools.
Assist the Assistant Director or Director in achieving departmental financial objectives, keeping operations within budget.
Analyze and interpret data to identify trends, improve processes, and support data‑driven decision‑making.
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements.
Support and manage add‑on or adjacent service programs such as lift assistance, courier, valet, or shuttle services, where applicable.
Serve as a visible and approachable leader, modeling professionalism and reinforcing the organization’s commitment to patient‑centered care.
Preferred Qualifications
Some college education or equivalent related experience preferred.
Experience in healthcare, hospitality, or customer service with management of people and/or processes preferred.
Exposure to working with diverse frontline team members, customers, and clients preferred.
Previous experience managing frontline associates required.
Extroverted, relationship‑focused individuals with the ability to build trust and lead diverse teams effectively.
Strong organizational and time‑management skills with attention to operational details.
Analytical ability to interpret data, identify trends, and support process improvement.
Excellent judgment and problem‑solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels.
Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software.
Apply to Crothall today! Crothall is a member of Compass Group USA. Click here to learn more about the Compass Story. Associates at Crothall are offered many fantastic benefits.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws. We encourage applicants with a criminal history to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug‑free workplace.
Req ID: 1489640
Contact: Taneisha J. Hamilton
Seniority level: Mid‑Senior level; Employment type: Full‑time; Job function: Management and Manufacturing; Industry: Hospitals and Health Care.
#J-18808-Ljbffr
Manager of Patient Transportation and Observation
role at
Crothall Healthcare .
Salary: $48,000 – $50,000 / year
Other Forms of Compensation: Eligible for annual bonus.
Company Overview:
Crothall Healthcare is a Compass One Company that provides specialized, high‑quality, innovative, and responsive support services exclusively to the healthcare industry. We serve many of the Top 100 Hospitals across the United States. Crothall has been named one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania and Becker’s Top 150 Places to Work.
Job Summary The Manager of Patient Transportation and Observation plays a vital leadership role overseeing patient movement and patient observation services. This position ensures that both services are performed safely, efficiently, and compassionately while fostering a culture of teamwork, professionalism, and service excellence.
Key Responsibilities
Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers.
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards.
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs.
Observe patients to ensure safety, especially those at risk of self‑harm, and promptly alert medical staff to concerns.
Maintain a motivated, team‑oriented environment that promotes service excellence, compassion, and accountability.
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques.
Monitor and supervise dispatcher activity, ensuring effective use of software systems and communication tools.
Assist the Assistant Director or Director in achieving departmental financial objectives, keeping operations within budget.
Analyze and interpret data to identify trends, improve processes, and support data‑driven decision‑making.
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements.
Support and manage add‑on or adjacent service programs such as lift assistance, courier, valet, or shuttle services, where applicable.
Serve as a visible and approachable leader, modeling professionalism and reinforcing the organization’s commitment to patient‑centered care.
Preferred Qualifications
Some college education or equivalent related experience preferred.
Experience in healthcare, hospitality, or customer service with management of people and/or processes preferred.
Exposure to working with diverse frontline team members, customers, and clients preferred.
Previous experience managing frontline associates required.
Extroverted, relationship‑focused individuals with the ability to build trust and lead diverse teams effectively.
Strong organizational and time‑management skills with attention to operational details.
Analytical ability to interpret data, identify trends, and support process improvement.
Excellent judgment and problem‑solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels.
Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software.
Apply to Crothall today! Crothall is a member of Compass Group USA. Click here to learn more about the Compass Story. Associates at Crothall are offered many fantastic benefits.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws. We encourage applicants with a criminal history to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug‑free workplace.
Req ID: 1489640
Contact: Taneisha J. Hamilton
Seniority level: Mid‑Senior level; Employment type: Full‑time; Job function: Management and Manufacturing; Industry: Hospitals and Health Care.
#J-18808-Ljbffr