JX Truck Center
About Us
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift Monday - Friday 7:00am - 4:00pm
Job Purpose The Service Manager oversees the Service Department, including marketing, growth, recruitment, retention, and customer service. They uphold company values through accountability, integrity, and commitment to positive experiences, lifelong learning, innovation, and effective resource management.
Essential Duties and Responsibilities Honor Commitments
Quality: Set and enforce standards, conduct audits, and foster improvement.
Customer Satisfaction: Seek feedback, exceed expectations, address concerns, and anticipate needs.
Follow-Through: Set goals, develop action plans, monitor progress, and hold everyone accountable.
Leadership: Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
Create Positive Experiences
Respond to customer inquiries and resolve issues
Provide post-repair follow-up and build customer relationships
Manage escalations and collect customer feedback
Develop knowledge base and improve processes
Maintain product knowledge and communication skills
Practice active listening, problem-solving, patience, and empathy
Maintain a positive attitude and teamwork
Be proficient in technology, multitasking, adaptability, and time management
Foster Lifelong Learning
Engages with customers regularly to identify learning opportunities.
Identifies relevant training programs for themselves and their team.
Fosters a growth mindset within the team.
Exhibit Pioneering Spirit
Embrace innovation
Drive continuous improvement
Market the Service Department to grow the business
Demonstrate Good Stewardship
Recruit qualified technicians with HR.
Delegate tasks and authority to department leaders.
Manage resources (time, labor, equipment, materials) efficiently.
Adhere to budget, monitor expenses, and maximize revenue.
Prioritize customer satisfaction by delivering high-quality service.
Other Duties as Assigned
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications
High school diploma or equivalent (Associate degree preferred)
Five or more years of related experience, including supervisory responsibilities
Valid driver's license (CDL required or ability to obtain)
Previous experience as a Service Technician
Supervisory or leadership experience in a service environment
Conflict resolution skills
Proven leadership skills
Track record of people development
Excellent customer service, communication, and multitasking skills
Intermediate computer skills (Google apps, computer-generated business systems)
Employee Benefits Insurance
Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off
Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral
Compensation
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Other
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor-Led, and Online
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift Monday - Friday 7:00am - 4:00pm
Job Purpose The Service Manager oversees the Service Department, including marketing, growth, recruitment, retention, and customer service. They uphold company values through accountability, integrity, and commitment to positive experiences, lifelong learning, innovation, and effective resource management.
Essential Duties and Responsibilities Honor Commitments
Quality: Set and enforce standards, conduct audits, and foster improvement.
Customer Satisfaction: Seek feedback, exceed expectations, address concerns, and anticipate needs.
Follow-Through: Set goals, develop action plans, monitor progress, and hold everyone accountable.
Leadership: Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
Create Positive Experiences
Respond to customer inquiries and resolve issues
Provide post-repair follow-up and build customer relationships
Manage escalations and collect customer feedback
Develop knowledge base and improve processes
Maintain product knowledge and communication skills
Practice active listening, problem-solving, patience, and empathy
Maintain a positive attitude and teamwork
Be proficient in technology, multitasking, adaptability, and time management
Foster Lifelong Learning
Engages with customers regularly to identify learning opportunities.
Identifies relevant training programs for themselves and their team.
Fosters a growth mindset within the team.
Exhibit Pioneering Spirit
Embrace innovation
Drive continuous improvement
Market the Service Department to grow the business
Demonstrate Good Stewardship
Recruit qualified technicians with HR.
Delegate tasks and authority to department leaders.
Manage resources (time, labor, equipment, materials) efficiently.
Adhere to budget, monitor expenses, and maximize revenue.
Prioritize customer satisfaction by delivering high-quality service.
Other Duties as Assigned
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications
High school diploma or equivalent (Associate degree preferred)
Five or more years of related experience, including supervisory responsibilities
Valid driver's license (CDL required or ability to obtain)
Previous experience as a Service Technician
Supervisory or leadership experience in a service environment
Conflict resolution skills
Proven leadership skills
Track record of people development
Excellent customer service, communication, and multitasking skills
Intermediate computer skills (Google apps, computer-generated business systems)
Employee Benefits Insurance
Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off
Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral
Compensation
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Other
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor-Led, and Online
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr