Humane Society of Boulder Valley
Shelter Operations Manager
Humane Society of Boulder Valley, Peyton, Colorado, United States, 80831
The Shelter Operations Manager (SOM) provides the leadership and management necessary to ensure that NMDR has the proper operations controls, administrative and reporting procedures, and people systems in place to effectively operate and grow. The ideal candidate will accomplish this through a respectful, constructive and energetic leadership and will be guided by NMDR’s life saving mission.
The SOM will provide general support to the Director of Operations (DO) and is responsible for overseeing the day-to-day operations and decisions in all areas of shelter operations, including but not limited to shelter programs and services, dog care, customer service, cleanliness of facility and staff management / human development in those areas.
Supervisory Responsibilities Direct reports include: Adoptions Manager, Guest Relations Coordinator and Dog Care Supervisor.
Essential Job Functions Lead and oversee the daily operations, programs and services at NMDR Peyton. Lead with emotional intelligence and a can-do, positive motivational style. Cultivate a culture of open communication, respect and collaboration that drive excellence and effectiveness across the organization while creating and maintaining the highest standards of animal care, enrichment and customer service. Alongside DO, ensure that appropriate records are accurately created, maintained, and reported during the daily operations of the shelter and clinic. These include all PACFA documentation, reporting and Shelter Animals Count. Provide leadership for the inspection team ensuring all regulatory documentation is current. Assist the DO with planning and budgeting. Analyze data and adjust processes and programs to achieve organizational financial goals. Alongside DO, ensure that all established procedures and policies of the organization are appropriate, in keeping with current best practices, and reliably implemented. Foster a culture of a positive openness to change and a willingness to consider options and implement new strategies. Ensure enrichment, sanitation, care, feeding, and disposition of our rescued dogs are performed daily with the utmost care and efficiencies. Ensure that animals are moving through the system efficiently and are made available for adoption in a timely manner. Follow all local, state, and federal laws regarding animal housing, care, admission, disposition, and employee work-related matters. Ensure compliance with NMDR contractual agreements. Handle HR concerns quickly and efficiently allowing opportunities to improve and succeed while ensuring all team members are always treating all fellow staff and volunteers with respect and compassion and everyone is working collaboratively and toward the overarching goals of the shelter and our mission.
Dog Care Evaluate, develop, implement, manage, and monitor animal care and flow processes at the shelter and clinic including, but not limited to, rescue intake, animal handling, sanitation, feeding, health care, adoptions, foster care, that provide and result in the highest level of care and behavior treatment of our population. Monitor dog population closely and coordinate with the DO/ED, providing accurate information about capacity at any given time. Work collaboratively with the DO/ED to facilitate and/or support outbound transfers when appropriate. Prepare the shelter and shelter pre-rescue arrivals to facilitate smooth offloads. Create processes to ensure an appropriate inventory of supplies and pet food to ensure that staff members have adequate supplies and equipment to do their jobs. Ensure high standards of care for the dogs under the care of NMDR shelter and clinic, including both physical and mental well-being. Humane treatment: Promote a caring attitude toward all dogs and always treat animals humanely and with compassion.
Customer Service Model outstanding customer service including efficient, courteous interactions with members of the public. Treat staff, volunteers, supporters, officials, and the public with dignity, respect, and courtesy. Foster a spirit of teamwork and perform duties in a manner that encourages community support and assists NMDR in achieving its goals. Respond to and handle all customer service complaints with the goal of resolving issues with a compassionate, honest approach and identify areas to improve based on customer feedback.
Staffing Schedule, assign, supervise, and provide clear expectations for managers, team leads, and employees including performance management and review. Work with DO to ensure ongoing training, guidance, and development of the management team and provide training for front-line staff, ensuring that all required training is current. Work with DO and HR to ensure that appropriate safety programs and training are in place to comply with appropriate safety standards including OSHA compliance. Interview, select, hire, and train staff and other employees consistent with the organization’s mission, contracts, and CO law.
Knowledge, Skills, and Abilities Experience training and managing dogs with positive reinforcement techniques required. Willingness to learn and understand the idiosyncrasies of the mill dogs we rescue. Ability to lead effectively in what can be a fast changing environment, able to pivot and re-strategize with little notice. Ability to exhibit maturity, good judgment, and a professional personal appearance. Experience in hiring, developing, and managing staff. Successful track record of building and working as part of a team. Commitment to animal welfare: Affection for all animals, concern for their welfare and a willingness to accommodate animals in the workplace. Outgoing, personable, professional, and ability to communicate successfully and get along with a variety of people. Ability to remain pleasant and calm in high stress situations and ability to turn people down firmly, when necessary, without becoming aggressive or unpleasant. Ability to set goals; plan and carry out projects. Strong decision-making and implementation skills required. Strong problem-solving skills, ability to find unique solutions to generate success. Self-directed, works well with minimal supervision and direction. Ability to maintain confidential information is a must. Must be able to maintain respectful communication under stressful circumstances. Must be timely and effective in all forms of written and verbal communication. Must be comfortable organizing, prioritizing and managing several tasks at once. Must be a responsive communicator. Knowledge of ShelterLuv software is a plus. Comfort utilizing Microsoft Office applications (Word, Excel, Access) is a plus. Must be comfortable and experienced driving large vans and box-style trucks. Experience driving large vehicles such as an RV, is a plus. Knowledge of dog breeds, behavior/body language, and safe handling is a must. Ability to comfortably and respectfully delegate duties when necessary. Willingness to learn and employ active listening skills. Willingness to attend relevant educational opportunities. Possess a genuine desire to model an upbeat, positive, team-driven workplace culture.
Minimum Qualifications Minimum of 3 years of paid shelter or related management experience, preferably with 20+ employees, annual intake of 3,000+ dogs/cats. Minimum of 5 years of paid experience in animal sheltering and familiarity with animal welfare issues and advanced enrichment protocols. Minimum of 5 years experience supervising and working alongside volunteers. Ability to work with animals of unknown disposition, including those who may exhibit medical issues, behavior issues, etc. Valid CO Driver’s license or the ability to obtain a driver’s license shortly after employment commences Ability to commute daily to Peyton to perform onsite management and leadership duties.
Physical Requirements Physical ability to walk and/or stand on your feet throughout a normal workday. Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, and to see. This position may require the ability to lift and move objects up to 50 pounds and the ability to bend or stand as necessary. Those with allergies to animals that could be aggravated when handling or working around such animals may be disqualified.
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The SOM will provide general support to the Director of Operations (DO) and is responsible for overseeing the day-to-day operations and decisions in all areas of shelter operations, including but not limited to shelter programs and services, dog care, customer service, cleanliness of facility and staff management / human development in those areas.
Supervisory Responsibilities Direct reports include: Adoptions Manager, Guest Relations Coordinator and Dog Care Supervisor.
Essential Job Functions Lead and oversee the daily operations, programs and services at NMDR Peyton. Lead with emotional intelligence and a can-do, positive motivational style. Cultivate a culture of open communication, respect and collaboration that drive excellence and effectiveness across the organization while creating and maintaining the highest standards of animal care, enrichment and customer service. Alongside DO, ensure that appropriate records are accurately created, maintained, and reported during the daily operations of the shelter and clinic. These include all PACFA documentation, reporting and Shelter Animals Count. Provide leadership for the inspection team ensuring all regulatory documentation is current. Assist the DO with planning and budgeting. Analyze data and adjust processes and programs to achieve organizational financial goals. Alongside DO, ensure that all established procedures and policies of the organization are appropriate, in keeping with current best practices, and reliably implemented. Foster a culture of a positive openness to change and a willingness to consider options and implement new strategies. Ensure enrichment, sanitation, care, feeding, and disposition of our rescued dogs are performed daily with the utmost care and efficiencies. Ensure that animals are moving through the system efficiently and are made available for adoption in a timely manner. Follow all local, state, and federal laws regarding animal housing, care, admission, disposition, and employee work-related matters. Ensure compliance with NMDR contractual agreements. Handle HR concerns quickly and efficiently allowing opportunities to improve and succeed while ensuring all team members are always treating all fellow staff and volunteers with respect and compassion and everyone is working collaboratively and toward the overarching goals of the shelter and our mission.
Dog Care Evaluate, develop, implement, manage, and monitor animal care and flow processes at the shelter and clinic including, but not limited to, rescue intake, animal handling, sanitation, feeding, health care, adoptions, foster care, that provide and result in the highest level of care and behavior treatment of our population. Monitor dog population closely and coordinate with the DO/ED, providing accurate information about capacity at any given time. Work collaboratively with the DO/ED to facilitate and/or support outbound transfers when appropriate. Prepare the shelter and shelter pre-rescue arrivals to facilitate smooth offloads. Create processes to ensure an appropriate inventory of supplies and pet food to ensure that staff members have adequate supplies and equipment to do their jobs. Ensure high standards of care for the dogs under the care of NMDR shelter and clinic, including both physical and mental well-being. Humane treatment: Promote a caring attitude toward all dogs and always treat animals humanely and with compassion.
Customer Service Model outstanding customer service including efficient, courteous interactions with members of the public. Treat staff, volunteers, supporters, officials, and the public with dignity, respect, and courtesy. Foster a spirit of teamwork and perform duties in a manner that encourages community support and assists NMDR in achieving its goals. Respond to and handle all customer service complaints with the goal of resolving issues with a compassionate, honest approach and identify areas to improve based on customer feedback.
Staffing Schedule, assign, supervise, and provide clear expectations for managers, team leads, and employees including performance management and review. Work with DO to ensure ongoing training, guidance, and development of the management team and provide training for front-line staff, ensuring that all required training is current. Work with DO and HR to ensure that appropriate safety programs and training are in place to comply with appropriate safety standards including OSHA compliance. Interview, select, hire, and train staff and other employees consistent with the organization’s mission, contracts, and CO law.
Knowledge, Skills, and Abilities Experience training and managing dogs with positive reinforcement techniques required. Willingness to learn and understand the idiosyncrasies of the mill dogs we rescue. Ability to lead effectively in what can be a fast changing environment, able to pivot and re-strategize with little notice. Ability to exhibit maturity, good judgment, and a professional personal appearance. Experience in hiring, developing, and managing staff. Successful track record of building and working as part of a team. Commitment to animal welfare: Affection for all animals, concern for their welfare and a willingness to accommodate animals in the workplace. Outgoing, personable, professional, and ability to communicate successfully and get along with a variety of people. Ability to remain pleasant and calm in high stress situations and ability to turn people down firmly, when necessary, without becoming aggressive or unpleasant. Ability to set goals; plan and carry out projects. Strong decision-making and implementation skills required. Strong problem-solving skills, ability to find unique solutions to generate success. Self-directed, works well with minimal supervision and direction. Ability to maintain confidential information is a must. Must be able to maintain respectful communication under stressful circumstances. Must be timely and effective in all forms of written and verbal communication. Must be comfortable organizing, prioritizing and managing several tasks at once. Must be a responsive communicator. Knowledge of ShelterLuv software is a plus. Comfort utilizing Microsoft Office applications (Word, Excel, Access) is a plus. Must be comfortable and experienced driving large vans and box-style trucks. Experience driving large vehicles such as an RV, is a plus. Knowledge of dog breeds, behavior/body language, and safe handling is a must. Ability to comfortably and respectfully delegate duties when necessary. Willingness to learn and employ active listening skills. Willingness to attend relevant educational opportunities. Possess a genuine desire to model an upbeat, positive, team-driven workplace culture.
Minimum Qualifications Minimum of 3 years of paid shelter or related management experience, preferably with 20+ employees, annual intake of 3,000+ dogs/cats. Minimum of 5 years of paid experience in animal sheltering and familiarity with animal welfare issues and advanced enrichment protocols. Minimum of 5 years experience supervising and working alongside volunteers. Ability to work with animals of unknown disposition, including those who may exhibit medical issues, behavior issues, etc. Valid CO Driver’s license or the ability to obtain a driver’s license shortly after employment commences Ability to commute daily to Peyton to perform onsite management and leadership duties.
Physical Requirements Physical ability to walk and/or stand on your feet throughout a normal workday. Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, and to see. This position may require the ability to lift and move objects up to 50 pounds and the ability to bend or stand as necessary. Those with allergies to animals that could be aggravated when handling or working around such animals may be disqualified.
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