Volunteers of America Colorado
Operations Supervisor; Lakewood Navigation Center
Volunteers of America Colorado, Lakewood, Colorado, United States
Operations Supervisor; Lakewood Navigation Center
Operations Supervisor for Lakewood Navigation Center responsible for overseeing daily operations, implementing trauma‑informed practices, and managing staff, volunteers, and resources.
Key Responsibilities
Program Oversight: Ensure staffing structures for Housing Case Management, review best practices, oversee staff training, and maintain safety of personnel and facility.
Program Development: Create and refine systems, establish policies and procedures for effective and equitable service delivery, maintain wrap‑around services to transform lives and move people out of homelessness.
Grant Management: Oversee grant‑related activities, ensuring timely and accurate reporting to funding entities.
Community Engagement: Represent VOA Colorado programming, identify emerging needs, lead initiatives that promote community collaboration.
Operational Oversight: Manage 24‑hour facility operations, schedule and supervise direct, contract, and support staff, keep facility clean, orderly, and “tour ready.”
Staff Management: Lead recruitment, onboarding, training, and evaluation of staff and volunteers, coordinate relief staff hiring and training with shelter project supervisors.
Safety & Crisis Response: Oversee safety protocols, crisis intervention and trauma‑informed care practices.
Resource Coordination: Order necessary supplies, maintain inventory, ensure guests have access to meals via VOA Kitchen.
Compliance & Documentation: Monitor staff accountability for program components, ensure accurate documentation across required databases, support policy development and compliance.
Community & Administrative Engagement: Represent VOA in community settings, assist with budgeting, monitor expenses, support grant reporting and proposal development.
Collaboration & Support: Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources.
Professional Standards: Attend training, meetings, and workshops, uphold the Social Work code of ethics, maintain consistent attendance.
Additional Duties: Participate in on‑call rotation, cover duties of the Program Supervisor when absent, perform other duties as assigned.
Supervisory Responsibilities
Direct supervision of all guest service coordinators, kitchen coordinators, and relief staff.
May provide field supervision for college‑level interns.
Anticipated Outcomes
Occupancy rate at shelters remains at 90% or higher.
30% of all households who exit enter a stable or permanent housing solution; 50% engage in rehousing services.
Facilities always remain “tour ready,” addressing safety concerns within 48 hours.
Working Conditions & Physical Requirements
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly throughout the shift.
Must be able to lift up to 50 lbs a few times per day.
Employee may be exposed to severe weather conditions and other health‑related conditions consistent with shelters.
Must be able to auditorily and visually supervise the milieu.
Noise level in work environment is typically low to moderate.
Position Type & Hours
Full‑time, 40 hours a week, working Wednesday through Sunday.
Participation on the Supervisor “after hours” on‑call rotation and coverage of various shifts as dictated by staffing needs.
Location Lakewood Navigation Center, 8000 W. Colfax Ave., Lakewood, CO 80214
Salary $60,000–$65,000 annual, exempt
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurance
Life Insurance
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
EEO Statement Volunteers of America is an EEO Employer. Veterans Strongly Encouraged to Apply.
Accommodations Contact Employee must be able to perform essential job functions with or without reasonable accommodation. For accommodations, contact HR@VOAColorado.org.
Minimum Qualifications
Bachelor of Arts degree in human services, or a closely related field or related experience.
Two years of direct experience (paid or volunteer) working with people experiencing homelessness and behavioral health needs.
Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
Two years of supervisory experience.
Knowledge of community‑based resources for people experiencing homelessness.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillators, and cardiopulmonary resuscitation certifications.
Preferred Qualifications
Master of Arts Degree in related field.
Five years’ experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives.
Bilingual English and Spanish.
Knowledge And Skills
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time management and prioritization skills.
Experience working both independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Competencies
Models core culture attributes of Volunteers of America Colorado that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and pursues with vigor Volunteers of America Colorado three strategic critical virtues of HHS (Hungry, Humble, People Smart).
Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback focused on conflict resolution.
Adaptable.
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Key Responsibilities
Program Oversight: Ensure staffing structures for Housing Case Management, review best practices, oversee staff training, and maintain safety of personnel and facility.
Program Development: Create and refine systems, establish policies and procedures for effective and equitable service delivery, maintain wrap‑around services to transform lives and move people out of homelessness.
Grant Management: Oversee grant‑related activities, ensuring timely and accurate reporting to funding entities.
Community Engagement: Represent VOA Colorado programming, identify emerging needs, lead initiatives that promote community collaboration.
Operational Oversight: Manage 24‑hour facility operations, schedule and supervise direct, contract, and support staff, keep facility clean, orderly, and “tour ready.”
Staff Management: Lead recruitment, onboarding, training, and evaluation of staff and volunteers, coordinate relief staff hiring and training with shelter project supervisors.
Safety & Crisis Response: Oversee safety protocols, crisis intervention and trauma‑informed care practices.
Resource Coordination: Order necessary supplies, maintain inventory, ensure guests have access to meals via VOA Kitchen.
Compliance & Documentation: Monitor staff accountability for program components, ensure accurate documentation across required databases, support policy development and compliance.
Community & Administrative Engagement: Represent VOA in community settings, assist with budgeting, monitor expenses, support grant reporting and proposal development.
Collaboration & Support: Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources.
Professional Standards: Attend training, meetings, and workshops, uphold the Social Work code of ethics, maintain consistent attendance.
Additional Duties: Participate in on‑call rotation, cover duties of the Program Supervisor when absent, perform other duties as assigned.
Supervisory Responsibilities
Direct supervision of all guest service coordinators, kitchen coordinators, and relief staff.
May provide field supervision for college‑level interns.
Anticipated Outcomes
Occupancy rate at shelters remains at 90% or higher.
30% of all households who exit enter a stable or permanent housing solution; 50% engage in rehousing services.
Facilities always remain “tour ready,” addressing safety concerns within 48 hours.
Working Conditions & Physical Requirements
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly throughout the shift.
Must be able to lift up to 50 lbs a few times per day.
Employee may be exposed to severe weather conditions and other health‑related conditions consistent with shelters.
Must be able to auditorily and visually supervise the milieu.
Noise level in work environment is typically low to moderate.
Position Type & Hours
Full‑time, 40 hours a week, working Wednesday through Sunday.
Participation on the Supervisor “after hours” on‑call rotation and coverage of various shifts as dictated by staffing needs.
Location Lakewood Navigation Center, 8000 W. Colfax Ave., Lakewood, CO 80214
Salary $60,000–$65,000 annual, exempt
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurance
Life Insurance
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
EEO Statement Volunteers of America is an EEO Employer. Veterans Strongly Encouraged to Apply.
Accommodations Contact Employee must be able to perform essential job functions with or without reasonable accommodation. For accommodations, contact HR@VOAColorado.org.
Minimum Qualifications
Bachelor of Arts degree in human services, or a closely related field or related experience.
Two years of direct experience (paid or volunteer) working with people experiencing homelessness and behavioral health needs.
Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
Two years of supervisory experience.
Knowledge of community‑based resources for people experiencing homelessness.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillators, and cardiopulmonary resuscitation certifications.
Preferred Qualifications
Master of Arts Degree in related field.
Five years’ experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives.
Bilingual English and Spanish.
Knowledge And Skills
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time management and prioritization skills.
Experience working both independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Competencies
Models core culture attributes of Volunteers of America Colorado that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and pursues with vigor Volunteers of America Colorado three strategic critical virtues of HHS (Hungry, Humble, People Smart).
Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback focused on conflict resolution.
Adaptable.
#J-18808-Ljbffr