GLOVIS America, Inc.
Analyst - Operations Administration (Accounts Receivable)
GLOVIS America, Inc., Irvine, California, United States, 92713
Analyst – Operations Administration (Accounts Receivable)
Location:
Irvine, CA
Salary:
$52,000 - $56,000 per year (subject to compensation study upon candidate selection)
About the Company GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers’ products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. We serve the automotive, freight forwarding, parts distribution, used car, and fuel industries, and we tailor logistics strategies and processes to our customers’ needs using advanced technologies.
Job Summary Manage the end‑to‑end accounts receivable collection process and produce measurable improvements. Ensure policies and procedures are adhered to for A/R aging monitoring and collection processes and execute effective collection procedures while maintaining positive vendor relationships.
Responsibilities
Manage overall AR collections performance to meet business goals.
Develop a specific methodology for each customer to tailor a collection approach that is most effective without damaging the business relationship.
Monitor performance monitoring tools to produce measurable improvements.
Conduct root‑cause analysis and resolve delayed payments by working with customers and other departments.
Produce weekly AR aging from SAP and filter all pending requests to create a collectible AR list.
Provide monthly AR aging base to the Operational team to send aging to customers, maintaining awareness and Operations‑to‑Customer communications.
Process AR reversal, internal CM, offset requests to maintain SAP with accurate AR data.
Manage internal KPI and payment cycle time measurement to business goals.
Maintain all transaction tracking logs to accurately track collection progress.
Identify opportunities to conduct process improvement projects.
Support customer relationship‑strengthening activities.
Maintain policies and procedures documents with updates.
Maintain training materials.
Provide guidance and operational training to the team members.
Conduct audits.
Document billing and claims process changes.
Assist other departments when needed.
Other duties as assigned.
Skills & Qualifications
Excellent written and verbal communication skills (Required).
Proficient PC skills (Required).
Intermediate‑level skills in MS Excel, Word, PowerPoint (Required).
Critical thinking and problem‑solving abilities (Required).
Experience with MS Access (Preferred).
Experience using SAP (Preferred).
Education & Experience
High School Diploma/G.E.D (Required).
Bachelor’s Degree (Preferred).
2 years of direct experience in collection, AR management, billing (Required).
3 years of direct experience in accounting, logistics, operations, process improvement (Preferred).
Physical Requirements
Ability to sit in front of a desk and/or computer for long periods.
Repetitive use of hand/grasping, writing, and typing.
Stand/walk.
Carry/lift a maximum of 15 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working Conditions
Typical office environment with low‑level noise exposure.
The position is located in the Irvine, CA office.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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Irvine, CA
Salary:
$52,000 - $56,000 per year (subject to compensation study upon candidate selection)
About the Company GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers’ products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. We serve the automotive, freight forwarding, parts distribution, used car, and fuel industries, and we tailor logistics strategies and processes to our customers’ needs using advanced technologies.
Job Summary Manage the end‑to‑end accounts receivable collection process and produce measurable improvements. Ensure policies and procedures are adhered to for A/R aging monitoring and collection processes and execute effective collection procedures while maintaining positive vendor relationships.
Responsibilities
Manage overall AR collections performance to meet business goals.
Develop a specific methodology for each customer to tailor a collection approach that is most effective without damaging the business relationship.
Monitor performance monitoring tools to produce measurable improvements.
Conduct root‑cause analysis and resolve delayed payments by working with customers and other departments.
Produce weekly AR aging from SAP and filter all pending requests to create a collectible AR list.
Provide monthly AR aging base to the Operational team to send aging to customers, maintaining awareness and Operations‑to‑Customer communications.
Process AR reversal, internal CM, offset requests to maintain SAP with accurate AR data.
Manage internal KPI and payment cycle time measurement to business goals.
Maintain all transaction tracking logs to accurately track collection progress.
Identify opportunities to conduct process improvement projects.
Support customer relationship‑strengthening activities.
Maintain policies and procedures documents with updates.
Maintain training materials.
Provide guidance and operational training to the team members.
Conduct audits.
Document billing and claims process changes.
Assist other departments when needed.
Other duties as assigned.
Skills & Qualifications
Excellent written and verbal communication skills (Required).
Proficient PC skills (Required).
Intermediate‑level skills in MS Excel, Word, PowerPoint (Required).
Critical thinking and problem‑solving abilities (Required).
Experience with MS Access (Preferred).
Experience using SAP (Preferred).
Education & Experience
High School Diploma/G.E.D (Required).
Bachelor’s Degree (Preferred).
2 years of direct experience in collection, AR management, billing (Required).
3 years of direct experience in accounting, logistics, operations, process improvement (Preferred).
Physical Requirements
Ability to sit in front of a desk and/or computer for long periods.
Repetitive use of hand/grasping, writing, and typing.
Stand/walk.
Carry/lift a maximum of 15 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working Conditions
Typical office environment with low‑level noise exposure.
The position is located in the Irvine, CA office.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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