Orlando Health
Supervisor, Patient Transport - Day Shift - Wiregrass Ranch Hospital - Wesley Ch
Orlando Health, Wesley Chapel, Florida, United States, 33545
Position Summary
Site:
FMCOH Wiregrass Ranch Hospital
Location:
Wesley Chapel, Florida
Position:
Supervisor, Patient Transport
Department:
Patient Transport Services
Shift:
Days
Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.
Designed for Excellence:
Opening with 102 beds, expandable to 300 beds at full build-out
9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
Comprehensive services in cardiology, neurology, oncology, surgery, and more
From life‑saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.
Position Summary The Patient Transportation Supervisor is responsible for the daily operations of the patient transportation department and to ensure the safety, timely, and efficient movement of patients, equipment, and materials across facilities. This role collaborates closely with the Patient Transportation Group Lead and the Manager of Patient Transportation to coordinate services, maintain standards of care, and support departmental goals.
Responsibilities
Assist leadership with departmental operational budgets to enhance productivity, revenue, quality patient care, and decrease expenses.
Supports quality patient care and safe work practices contributing to department and operational goals.
Understands all intricate aspects of patient transport and equipment distribution.
Maintains a safe and customer service‑oriented environment for patients, visitors, and staff.
Participate in the interview process of new hires by providing an overview of position details and answering questions.
Facilitates effective communication and fosters collaborative relationships across departments to ensure seamless service delivery.
Plans, schedules, and assigns daily workflow to transportation team members based on operational needs.
Encourages innovation and continuous improvement in departmental and interdepartmental processes to enhance service quality.
Supports ongoing education and training, including orientation, annual Joint Commission in‑services, and BLS certification.
Collaborate with the Patient Transportation Group Lead to ensure timely and accurate reporting on productivity, staffing, and performance metrics.
Leads team huddles and staff meetings in manager’s absence.
Establishes, interprets, and monitors compliance with departmental policies and procedures.
Represents the department on facility and corporate committees and workgroups as needed.
Oversee the transportation coordination for patients and equipment, ensuring timely and efficient service.
Maintains and updates clinical and non‑clinical information systems related to transportation operations.
Maintains an up‑to‑date inventory of transportation equipment and repair records; notifies management of replacements.
Ensures compliance with safety and infection control practices within all areas of responsibility.
Knowledgeable with the Hospital Incident Command System (HICS) and emergency response codes.
Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
Collaborate with clinical teams to determine appropriate transportation methods for patients.
Notify the leadership team of any system failures and report issues within the Transport Tracking System.
Develop and facilitate a training schedule for new employees.
Performs daily patient and internal customer rounds to follow up on customer relations issues and patient experience concerns.
Ensures timely and accurate billing compliance with equipment.
Assists with human resources functions including interviewing, training, coaching, and timekeeping.
Serves a working leader covering positions as necessary to assure success of the team.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training:
High school graduate or equivalent. Base knowledge of Microsoft Office preferred.
Licensure/Certification:
BLS/HealthCare Provider Certification by the American Heart Association. National Child Passenger Safety Certification (CPS) by Safe Kids USA. (If required for area, obtained within 90 days of obtaining position.)
Experience:
Required two (2) years of related work experience or previous experience as a transporter. Required two (2) years’ supervisory experience.
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FMCOH Wiregrass Ranch Hospital
Location:
Wesley Chapel, Florida
Position:
Supervisor, Patient Transport
Department:
Patient Transport Services
Shift:
Days
Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.
Designed for Excellence:
Opening with 102 beds, expandable to 300 beds at full build-out
9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
Comprehensive services in cardiology, neurology, oncology, surgery, and more
From life‑saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.
Position Summary The Patient Transportation Supervisor is responsible for the daily operations of the patient transportation department and to ensure the safety, timely, and efficient movement of patients, equipment, and materials across facilities. This role collaborates closely with the Patient Transportation Group Lead and the Manager of Patient Transportation to coordinate services, maintain standards of care, and support departmental goals.
Responsibilities
Assist leadership with departmental operational budgets to enhance productivity, revenue, quality patient care, and decrease expenses.
Supports quality patient care and safe work practices contributing to department and operational goals.
Understands all intricate aspects of patient transport and equipment distribution.
Maintains a safe and customer service‑oriented environment for patients, visitors, and staff.
Participate in the interview process of new hires by providing an overview of position details and answering questions.
Facilitates effective communication and fosters collaborative relationships across departments to ensure seamless service delivery.
Plans, schedules, and assigns daily workflow to transportation team members based on operational needs.
Encourages innovation and continuous improvement in departmental and interdepartmental processes to enhance service quality.
Supports ongoing education and training, including orientation, annual Joint Commission in‑services, and BLS certification.
Collaborate with the Patient Transportation Group Lead to ensure timely and accurate reporting on productivity, staffing, and performance metrics.
Leads team huddles and staff meetings in manager’s absence.
Establishes, interprets, and monitors compliance with departmental policies and procedures.
Represents the department on facility and corporate committees and workgroups as needed.
Oversee the transportation coordination for patients and equipment, ensuring timely and efficient service.
Maintains and updates clinical and non‑clinical information systems related to transportation operations.
Maintains an up‑to‑date inventory of transportation equipment and repair records; notifies management of replacements.
Ensures compliance with safety and infection control practices within all areas of responsibility.
Knowledgeable with the Hospital Incident Command System (HICS) and emergency response codes.
Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
Collaborate with clinical teams to determine appropriate transportation methods for patients.
Notify the leadership team of any system failures and report issues within the Transport Tracking System.
Develop and facilitate a training schedule for new employees.
Performs daily patient and internal customer rounds to follow up on customer relations issues and patient experience concerns.
Ensures timely and accurate billing compliance with equipment.
Assists with human resources functions including interviewing, training, coaching, and timekeeping.
Serves a working leader covering positions as necessary to assure success of the team.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training:
High school graduate or equivalent. Base knowledge of Microsoft Office preferred.
Licensure/Certification:
BLS/HealthCare Provider Certification by the American Heart Association. National Child Passenger Safety Certification (CPS) by Safe Kids USA. (If required for area, obtained within 90 days of obtaining position.)
Experience:
Required two (2) years of related work experience or previous experience as a transporter. Required two (2) years’ supervisory experience.
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