Voortman Steel Machinery
What are you going to do?
We are seeking a dynamic Product Support Specialist known to us as a Sales Engineer to join our team at Voortman USA LLC. In this role, you will leverage your technical expertise and sales acumen to drive product demonstrations, engage with customers, and support pre‑sales activities. This position is crucial in helping us maintain our leadership in the market while delivering exceptional value to our clients.
Manage Customer Requests: Handle incoming requests via phone, email, and Web Shop with a focus on accuracy.
Technical Verification: Verify customer information and conduct parts research using SAP, equipment PDFs, JT files, and email correspondence with pictures to ensure correct orders.
Technical Knowledge: Identify suitable substitute components when original parts are unavailable.
Quote Creation: Validate information and create quotes to share with customers.
Order Processing: Collect purchase orders (POs), communicate order details and shipping expectations to customers, and update internal systems (MRP/CRM/SAP) with accurate lead times.
Feedback Reporting: Report suggestions, customer feedback, and operational issues to the Commercial Team Lead.
Upselling and Cross‑Selling: Proactively upsell and cross‑sell relevant products based on customer interests and buying behavior.
Part Details Maintenance: Maintain and update accurate part details, including part numbers, descriptions, specifications, and vendor information.
Pricing Maintenance: Update pricing and part details such as part numbers and descriptions.
Requirements
3‑5 years of experience in industrial equipment, machinery, manufacturing, or technical parts sales/support.
Ability to read equipment manuals, parts identifications, interpret diagrams, manuals, and PDFs, and understand industry components.
Familiarity with CNC and mechanical machinery.
Technical, mechanical, or electrical aptitude is a plus.
Knowledge of MRP/CRM/SAP.
Excellent verbal and written communication skills for interacting with customers and internal teams.
Computer proficiency, including at least one year of Microsoft Office Suite experience.
Background in Parts Coordination, Inside Sales Engineering, Parts Sales, Product Support, Mechanical Engineering, or Field Service strongly encouraged.
Benefits
Flextime policy
Paid Time Off (PTO) that can be used as it accrues
Paid Holidays effective date of hire
Medical insurance (three plans: PPO, HMO, and HMO with HSA) effective date of hire
Dental care
Vision care
100% Voortman USA LLC paid life insurance
Additional voluntary life insurance option
100% Voortman USA LLC paid short‑term disability
50/50 premium split between Voortman USA LLC and employee for long‑term disability (LTD)
401(k) plan available with company match contribution
About Voortman Join Voortman – Moving to Our New Production Facility and Offices in April 2026. With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution‑driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.
#J-18808-Ljbffr
We are seeking a dynamic Product Support Specialist known to us as a Sales Engineer to join our team at Voortman USA LLC. In this role, you will leverage your technical expertise and sales acumen to drive product demonstrations, engage with customers, and support pre‑sales activities. This position is crucial in helping us maintain our leadership in the market while delivering exceptional value to our clients.
Manage Customer Requests: Handle incoming requests via phone, email, and Web Shop with a focus on accuracy.
Technical Verification: Verify customer information and conduct parts research using SAP, equipment PDFs, JT files, and email correspondence with pictures to ensure correct orders.
Technical Knowledge: Identify suitable substitute components when original parts are unavailable.
Quote Creation: Validate information and create quotes to share with customers.
Order Processing: Collect purchase orders (POs), communicate order details and shipping expectations to customers, and update internal systems (MRP/CRM/SAP) with accurate lead times.
Feedback Reporting: Report suggestions, customer feedback, and operational issues to the Commercial Team Lead.
Upselling and Cross‑Selling: Proactively upsell and cross‑sell relevant products based on customer interests and buying behavior.
Part Details Maintenance: Maintain and update accurate part details, including part numbers, descriptions, specifications, and vendor information.
Pricing Maintenance: Update pricing and part details such as part numbers and descriptions.
Requirements
3‑5 years of experience in industrial equipment, machinery, manufacturing, or technical parts sales/support.
Ability to read equipment manuals, parts identifications, interpret diagrams, manuals, and PDFs, and understand industry components.
Familiarity with CNC and mechanical machinery.
Technical, mechanical, or electrical aptitude is a plus.
Knowledge of MRP/CRM/SAP.
Excellent verbal and written communication skills for interacting with customers and internal teams.
Computer proficiency, including at least one year of Microsoft Office Suite experience.
Background in Parts Coordination, Inside Sales Engineering, Parts Sales, Product Support, Mechanical Engineering, or Field Service strongly encouraged.
Benefits
Flextime policy
Paid Time Off (PTO) that can be used as it accrues
Paid Holidays effective date of hire
Medical insurance (three plans: PPO, HMO, and HMO with HSA) effective date of hire
Dental care
Vision care
100% Voortman USA LLC paid life insurance
Additional voluntary life insurance option
100% Voortman USA LLC paid short‑term disability
50/50 premium split between Voortman USA LLC and employee for long‑term disability (LTD)
401(k) plan available with company match contribution
About Voortman Join Voortman – Moving to Our New Production Facility and Offices in April 2026. With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution‑driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.
#J-18808-Ljbffr