United Digestive
Patient Service Representative VI (63210)
United Digestive, Atlanta, Georgia, United States, 30383
Patient Service Representative VI (63210)
– United Digestive
Advanced scheduling and patient service position responsible for managing patient appointments, communications, and related documentation. Candidates must maintain an overall performance score of at least 85% to be considered for the open role.
RESPONSIBILITIES
Answer incoming calls efficiently while delivering high‑quality patient care and customer service.
Schedule, reschedule, and manage cancellations for office visits and procedures.
Update and maintain physician schedules and endoscopy block times, ensuring patient appointments align with availability and preference.
Collect and record accurate patient information per United Digestive Documentation Requirements.
Coordinate scheduling of procedures in endoscopy suites and hospital settings as needed.
Schedule ancillary services at United Digestive.
Respond to requests for information or appointments received via the eCW Patient Portal or United Digestive Website promptly.
Mail or email information packets to new patients.
Address questions regarding appointments and information from referring providers.
Provide or counsel patients and relatives with pertinent information about medical treatment or procedures; distribute or mail preparatory documents if required.
Meet or exceed quality and productivity standards set by Patient Service Leadership.
Answer emails and voicemails and return patient calls in a timely manner.
Process requests for information from other United Digestive staff, ensuring prompt handling to guarantee payment on patient accounts.
Maintain HIPAA compliance and patient confidentiality at all times.
Participate in staff, marketing, and customer service training as directed by the Patient Service Supervisor or Manager.
Perform any other duties or special projects as assigned.
QUALIFICATIONS
High School Diploma or GED required; Certified Medical Assistant preferred.
Strong customer service skills and ability to type 45 words per minute.
2–3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred.
Computer literate; proficient with healthcare systems and multiple Microsoft Office applications.
Bilingual skills strongly preferred but not required.
Must have a quiet remote work environment with sufficient internet bandwidth.
Previous Medical Assistant experience is required; must serve both CSR and PSR calls as required.
ADDITIONAL COMPETENCIES
Courtesy and respect in interactions with patients, visitors, co‑workers, and physicians.
Professional, outgoing, warm, and helpful attitude.
Compassion for patients who are ill and in need of assistance.
Strong planning, prioritization, and multitasking under pressure.
Clear communication via telephone, email, and in‑person.
Ability to interpret and apply clinical and non‑clinical policies and procedures.
PHYSICAL & ENVIRONMENTAL DEMANDS Requires sitting and standing in a normal office environment; travel within the metropolitan area required.
LOCATION & REPORTING Potential remote position. Reports to Patient Service Manager.
SENIORITY & EMPLOYMENT TYPE Mid‑Senior level, Full‑time, Health Care Provider – Hospitals and Health Care industry.
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– United Digestive
Advanced scheduling and patient service position responsible for managing patient appointments, communications, and related documentation. Candidates must maintain an overall performance score of at least 85% to be considered for the open role.
RESPONSIBILITIES
Answer incoming calls efficiently while delivering high‑quality patient care and customer service.
Schedule, reschedule, and manage cancellations for office visits and procedures.
Update and maintain physician schedules and endoscopy block times, ensuring patient appointments align with availability and preference.
Collect and record accurate patient information per United Digestive Documentation Requirements.
Coordinate scheduling of procedures in endoscopy suites and hospital settings as needed.
Schedule ancillary services at United Digestive.
Respond to requests for information or appointments received via the eCW Patient Portal or United Digestive Website promptly.
Mail or email information packets to new patients.
Address questions regarding appointments and information from referring providers.
Provide or counsel patients and relatives with pertinent information about medical treatment or procedures; distribute or mail preparatory documents if required.
Meet or exceed quality and productivity standards set by Patient Service Leadership.
Answer emails and voicemails and return patient calls in a timely manner.
Process requests for information from other United Digestive staff, ensuring prompt handling to guarantee payment on patient accounts.
Maintain HIPAA compliance and patient confidentiality at all times.
Participate in staff, marketing, and customer service training as directed by the Patient Service Supervisor or Manager.
Perform any other duties or special projects as assigned.
QUALIFICATIONS
High School Diploma or GED required; Certified Medical Assistant preferred.
Strong customer service skills and ability to type 45 words per minute.
2–3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred.
Computer literate; proficient with healthcare systems and multiple Microsoft Office applications.
Bilingual skills strongly preferred but not required.
Must have a quiet remote work environment with sufficient internet bandwidth.
Previous Medical Assistant experience is required; must serve both CSR and PSR calls as required.
ADDITIONAL COMPETENCIES
Courtesy and respect in interactions with patients, visitors, co‑workers, and physicians.
Professional, outgoing, warm, and helpful attitude.
Compassion for patients who are ill and in need of assistance.
Strong planning, prioritization, and multitasking under pressure.
Clear communication via telephone, email, and in‑person.
Ability to interpret and apply clinical and non‑clinical policies and procedures.
PHYSICAL & ENVIRONMENTAL DEMANDS Requires sitting and standing in a normal office environment; travel within the metropolitan area required.
LOCATION & REPORTING Potential remote position. Reports to Patient Service Manager.
SENIORITY & EMPLOYMENT TYPE Mid‑Senior level, Full‑time, Health Care Provider – Hospitals and Health Care industry.
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