Advance America, Cash Advance Centers, Inc.
Business Operations Analyst Omni
Advance America, Cash Advance Centers, Inc., Greenville, South Carolina, us, 29610
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Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
Competitive Wages
401(k) Savings Plan with Company Match
Company Paid Holidays
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Purpose Financial is seeking a
Business Operations Analyst
to enhance operational performance through research, data analysis and strategy implementation. This role leads cross-functional initiatives to optimize the customer journey across onboarding, support, servicing, and retention. The ideal candidate balances short-term process improvements with long-term strategic initiatives while adapting to changing business needs. Success requires strong analytical skills, and the ability to translate data into actionable business recommendations that drive measurable results across the customer lifecycle.
Job Responsibility
Support data-driven decision making by analyzing trends, identifying optimization opportunities, and translating complex data into actionable business recommendations
Implement strategic improvements that enhance customer experience across the lifecycle while monitoring KPIs to measure impact
Develop and maintain performance dashboards that provide critical insights for portfolio monitoring and operational excellence
Collaborate cross-functionally with product, marketing, legal, data science, and operations teams to execute business initiatives
Manage multiple projects simultaneously, anticipating bottlenecks and balancing business needs with technical constraints
Execute ad hoc analyses with analytical rigor to support business operations and drive bottom-line results
Education Required
Bachelor’s degree in Business Management, Business Administration, Marketing, Economics, Engineering, Mathematics, Statistics, or related quantitative field
2+ years of relevant professional experience; Advanced degree may substitute for experience requirements
Experience Required
Proven track record in operational excellence, process optimization, and data analytics
Proficiency in SQL and data visualization platforms such as Tableau
Exceptional analytical thinking and problem-solving skills with clear communication of complex concepts
Demonstrated leadership abilities with strong interpersonal coaching capabilities
Ability to influence stakeholders, navigate negotiations, and drive projects to successful completion
Strong project management capabilities with experience handling multiple concurrent initiatives
Adaptable communication style effective across various channels in fast-paced, high-pressure environments
Knowledge Required Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office – intermediate user (MS Word, MS Excel, MS PowerPoint).
Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Action-Oriented
Customer Commitment
OKR
Purpose-Driven
Vision-Driven
Travel up to 20%
Attire Business Casual
Other Must be eligible to work in the USA and be able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 45623
Nearest Major Market:
Greenville
Nearest Secondary Market:
South Carolina
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Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
Competitive Wages
401(k) Savings Plan with Company Match
Company Paid Holidays
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Purpose Financial is seeking a
Business Operations Analyst
to enhance operational performance through research, data analysis and strategy implementation. This role leads cross-functional initiatives to optimize the customer journey across onboarding, support, servicing, and retention. The ideal candidate balances short-term process improvements with long-term strategic initiatives while adapting to changing business needs. Success requires strong analytical skills, and the ability to translate data into actionable business recommendations that drive measurable results across the customer lifecycle.
Job Responsibility
Support data-driven decision making by analyzing trends, identifying optimization opportunities, and translating complex data into actionable business recommendations
Implement strategic improvements that enhance customer experience across the lifecycle while monitoring KPIs to measure impact
Develop and maintain performance dashboards that provide critical insights for portfolio monitoring and operational excellence
Collaborate cross-functionally with product, marketing, legal, data science, and operations teams to execute business initiatives
Manage multiple projects simultaneously, anticipating bottlenecks and balancing business needs with technical constraints
Execute ad hoc analyses with analytical rigor to support business operations and drive bottom-line results
Education Required
Bachelor’s degree in Business Management, Business Administration, Marketing, Economics, Engineering, Mathematics, Statistics, or related quantitative field
2+ years of relevant professional experience; Advanced degree may substitute for experience requirements
Experience Required
Proven track record in operational excellence, process optimization, and data analytics
Proficiency in SQL and data visualization platforms such as Tableau
Exceptional analytical thinking and problem-solving skills with clear communication of complex concepts
Demonstrated leadership abilities with strong interpersonal coaching capabilities
Ability to influence stakeholders, navigate negotiations, and drive projects to successful completion
Strong project management capabilities with experience handling multiple concurrent initiatives
Adaptable communication style effective across various channels in fast-paced, high-pressure environments
Knowledge Required Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office – intermediate user (MS Word, MS Excel, MS PowerPoint).
Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Action-Oriented
Customer Commitment
OKR
Purpose-Driven
Vision-Driven
Travel up to 20%
Attire Business Casual
Other Must be eligible to work in the USA and be able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 45623
Nearest Major Market:
Greenville
Nearest Secondary Market:
South Carolina
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