Pediatric Home Service, Inc.
Patient Service Representative
Pediatric Home Service, Inc., Houston, Texas, United States, 77246
At Pediatric Home Service, we help medically complex kids live their best lives,
at home, with their families.
As a national leader in pediatric home care, we offer a full range of services including
infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME.
Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.
Location: Houston, TX
Hours:
Monday-Friday, 8am-5pm
THE POSITION We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
Maintains database of physician orders
Performs call-outs
Processes returned mail
Obtains patient supply orders via telephone, fax or helpdesk
Obtains physician orders for products and services provided
Obtains and assists with new patient referrals via telephone and completes the DME intake
Updates patient account information on an ongoing basis, including patient change forms
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Coordinates courier service with appropriate staff for deliveries as needed
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
On-call duties/rotation may be required based on business need
Other duties as assigned
REQUIREMENTS
High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
Durable medical equipment (DME) intake/ admissions experience preferred
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
Experience in Brightree EHR a plus!
BENEFITS
Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
401(k) Matching to help secure your future
Tuition Reimbursement to support your educational and professional growth
Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
Health and Dental insurance
Short & Long Term Disability and Life Insurance
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
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at home, with their families.
As a national leader in pediatric home care, we offer a full range of services including
infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME.
Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.
Location: Houston, TX
Hours:
Monday-Friday, 8am-5pm
THE POSITION We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
Maintains database of physician orders
Performs call-outs
Processes returned mail
Obtains patient supply orders via telephone, fax or helpdesk
Obtains physician orders for products and services provided
Obtains and assists with new patient referrals via telephone and completes the DME intake
Updates patient account information on an ongoing basis, including patient change forms
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Coordinates courier service with appropriate staff for deliveries as needed
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
On-call duties/rotation may be required based on business need
Other duties as assigned
REQUIREMENTS
High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
Durable medical equipment (DME) intake/ admissions experience preferred
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
Experience in Brightree EHR a plus!
BENEFITS
Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
401(k) Matching to help secure your future
Tuition Reimbursement to support your educational and professional growth
Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
Health and Dental insurance
Short & Long Term Disability and Life Insurance
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
#J-18808-Ljbffr