Ottimo Resources
Job Responsibilities:
Answering phones professionally and timely Answering email requests professionally and timely Providing general customer service Research of shipments for Corporate/Accounting requests/reports Communicate charges with accounting when outside vendors are used Understanding TSA regulations Develop pickup/delivery routes and maintain contact with drivers throughout the day Modify daily routes to accommodate the needs of customers Act as a communication liaison between customers, drivers, sales, and company facilities Cultivate strong relationships with drivers and customers Scheduling of residential pickups Able to work overtime and weekend on-call rotations Other duties assigned deemed necessary by the Cartage Supervisor Requirements: Bilingual (Spanish/English) is a PLUS! Must have dispatch experience and be familiar with the So Cal area Multitasker, there are heavy call, email, and workload volumes OT and flexible schedule Good customer service skills
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Answering phones professionally and timely Answering email requests professionally and timely Providing general customer service Research of shipments for Corporate/Accounting requests/reports Communicate charges with accounting when outside vendors are used Understanding TSA regulations Develop pickup/delivery routes and maintain contact with drivers throughout the day Modify daily routes to accommodate the needs of customers Act as a communication liaison between customers, drivers, sales, and company facilities Cultivate strong relationships with drivers and customers Scheduling of residential pickups Able to work overtime and weekend on-call rotations Other duties assigned deemed necessary by the Cartage Supervisor Requirements: Bilingual (Spanish/English) is a PLUS! Must have dispatch experience and be familiar with the So Cal area Multitasker, there are heavy call, email, and workload volumes OT and flexible schedule Good customer service skills
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