Movement Mortgage, LLC
Customer for Life Associate page is loaded## Customer for Life Associatelocations:
Indian Land, South Carolinatime type:
Full timeposted on:
Posted Todayjob requisition id:
R-2815**Join the company defining what it means to be an Impact Lender!**Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.**Responsibilities:*** Make timely outbound calls to customers at 30 days, 90 days, and 1-year after loan closing.* At 30 days: Thank the customer, confirm their satisfaction, and reinforce the loan officer’s commitment to their long-term success.* At 90 days: Check in to ensure all aspects of their mortgage and home transition have been handled properly.* At 1 year: Conduct a “Mortgage Checkup” to identify any changes in life, goals, or potential future needs (refinance, move-up home, investment property, etc.).* Document all customer interactions and feedback in our CRM system.* Identify opportunities to re-engage the original loan officer or refer to other internal specialists as needed.* Assist with periodic customer appreciation campaigns and outreach initiatives.* Serve as a brand ambassador for our company’s mission to create customers for life.**Qualifications:*** Excellent verbal and written communication skills.* Strong interpersonal skills with a warm, empathetic approach.* Proven experience in customer service, client relations, or inside sales (mortgage or financial services experience preferred).* Highly organized and able to manage follow-up tasks and documentation efficiently.* Comfortable with CRM systems, call logs, and basic reporting.* A heart for service and a passion for building relationships that last.* Prior experience working with mortgage clients.* Bilingual skills (Spanish especially preferred).* A strong understanding of the homeownership journeyThe expected salary range for this position is between:$35,000.00 - $40,000.00The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.**We also offer a benefits package that includes:*** Competitive pay* Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE* Retirement plan: 401(k) and Roth* Paid Time Off: 16 days front loaded. Prorated based on the start date month* 11.5 paid holidays per year* Employee assistance program* Excellent career growth opportunity* Fun, team-focused working environment* Employee driven community outreach program* Relocation packages availableThe application window is anticipated to close on:February 1, 2026. #J-18808-Ljbffr
Indian Land, South Carolinatime type:
Full timeposted on:
Posted Todayjob requisition id:
R-2815**Join the company defining what it means to be an Impact Lender!**Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.**Responsibilities:*** Make timely outbound calls to customers at 30 days, 90 days, and 1-year after loan closing.* At 30 days: Thank the customer, confirm their satisfaction, and reinforce the loan officer’s commitment to their long-term success.* At 90 days: Check in to ensure all aspects of their mortgage and home transition have been handled properly.* At 1 year: Conduct a “Mortgage Checkup” to identify any changes in life, goals, or potential future needs (refinance, move-up home, investment property, etc.).* Document all customer interactions and feedback in our CRM system.* Identify opportunities to re-engage the original loan officer or refer to other internal specialists as needed.* Assist with periodic customer appreciation campaigns and outreach initiatives.* Serve as a brand ambassador for our company’s mission to create customers for life.**Qualifications:*** Excellent verbal and written communication skills.* Strong interpersonal skills with a warm, empathetic approach.* Proven experience in customer service, client relations, or inside sales (mortgage or financial services experience preferred).* Highly organized and able to manage follow-up tasks and documentation efficiently.* Comfortable with CRM systems, call logs, and basic reporting.* A heart for service and a passion for building relationships that last.* Prior experience working with mortgage clients.* Bilingual skills (Spanish especially preferred).* A strong understanding of the homeownership journeyThe expected salary range for this position is between:$35,000.00 - $40,000.00The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.**We also offer a benefits package that includes:*** Competitive pay* Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE* Retirement plan: 401(k) and Roth* Paid Time Off: 16 days front loaded. Prorated based on the start date month* 11.5 paid holidays per year* Employee assistance program* Excellent career growth opportunity* Fun, team-focused working environment* Employee driven community outreach program* Relocation packages availableThe application window is anticipated to close on:February 1, 2026. #J-18808-Ljbffr