1-800-Plumber
Business Development Manager Multifamily & Commercial
1-800-Plumber, High Point, North Carolina, us, 27264
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Position Summary The Business Development Manager (BDM) drives revenue growth by securing
multifamily and commercial plumbing contracts
for the 1800Plumber location based in High Point, NC. This role builds a pipeline of
property management, facilities, and commercial accounts , converts them into
preferred vendor relationships and service agreements , and expands into
Charlotte and Raleigh
for larger and longer‑cycle opportunities. You’ll be the face of the company to decision‑makers—earning trust, presenting capabilities, and building repeatable contract revenue while coordinating closely with operations to deliver top‑tier service.
What You’ll Own
Win and grow
multifamily and commercial accounts
Build contract and recurring revenue via
service agreements, emergency response programs, and maintenance plans
Expand strategically into
Charlotte & Raleigh
for bigger jobs and long‑term account development
Create a steady referral engine with aligned partners (restoration, GC’s, etc.)
Key Responsibilities 1) Multifamily & Commercial Business Development (Primary Focus)
Prospect and develop relationships with:
Property management companies
(multifamily portfolios, HOAs/condos)
Multifamily owners/operators
and asset managers
Facility managers
(retail, office, medical, light industrial)
Commercial property managers
and building engineers
General contractors
and commercial remodelers
Restoration/mitigation companies
(referral + partner work)
Book and lead meetings, site walks, and vendor presentations.
Build and maintain a healthy pipeline of targeted accounts across the territory.
2) Contracts, Service Agreements & Preferred Vendor Programs
Sell and implement:
Preferred vendor agreements
for multifamily/commercial
Emergency response agreements
(after‑hours priority + SLAs where applicable)
Preventive maintenance programs
(annual/quarterly inspections, drain care, water heater programs)
Portfolio pricing
(unit turns, recurring drain/jetting, camera inspections, backflow support if offered, etc.)
Work with ownership/ops on proposals, scopes, pricing, and onboarding.
3) Account Management & Retention
Serve as the relationship owner for assigned key accounts.
Ensure smooth onboarding: contact list, dispatch process, after‑hours expectations, invoicing terms, and service standards.
Conduct quarterly business reviews (QBRs) and maintain consistent touchpoints.
Resolve account‑level issues quickly by coordinating with dispatch and field leadership.
4) Territory Strategy: Triad Now, Charlotte/Raleigh Growth
Spend most time building density in the
High Point/Triad
market (near‑term revenue).
Develop long‑cycle opportunities in
Charlotte and Raleigh/Durham
(larger contract bids, portfolio wins, bigger jobs).
Build target lists and a cadence plan for each metro area (associations, property groups, facilities networks).
5) Local Networking & Brand Presence
Represent 1800Plumber at:
Apartment association events (Triad/Charlotte/Raleigh)
BOMA/IFMA‑style facilities groups (as applicable)
Chamber and local business networking
Coordinate with local marketing on account‑based outreach and partner campaigns.
6) CRM, Reporting & Forecasting
Track activity and maintain accurate notes/stages in CRM.
Weekly reporting on:
Calls/emails, meetings, proposals, wins
Pipeline value and forecast by metro
Contract progress and renewal opportunities
Success Metrics (KPIs)
New multifamily/commercial accounts opened monthly/quarterly
Qualified property/facilities meetings completed
Proposals delivered + close rate
Contracted recurring revenue
(service agreements / preferred vendor wins)
Revenue influenced by BDM channel (monthly + quarterly)
Account retention and repeat work volume
Pipeline coverage and velocity (Triad + Charlotte + Raleigh)
Required Qualifications
3+ years in B2B sales/business development (home services, trades, facilities, construction, or restoration preferred)
Proven ability to prospect, build relationships, and close contract‑based deals
Comfortable selling to property managers, facility managers, and commercial stakeholders
Strong organization + CRM discipline
Valid driver’s license; able to travel across the territory as needed
Preferred
Experience in plumbing/HVAC/restoration/construction sales
Familiarity with multifamily operations (unit turns, make‑readies, after‑hours emergencies, vendor compliance)
Network in NC property management/facilities communities
Experience negotiating terms (net terms, COIs, W‑9 onboarding, SLAs)
Skills & Traits
Hunter + relationship builder (can open doors and keep accounts happy)
Communicates clearly and professionally (phone, email, in‑person)
Understands urgency and expectation management in plumbing service
Organized, persistent, and competitive with a consultative approach
Compensation
Base salary
Commission/bonus: tied to
new contract revenue, recurring agreements, and account growth
PTO + holidays
Why Join 1800Plumber (Local Franchise)
Build a book of business in a high‑demand trade with strong repeat potential
High upside through multifamily/commercial contracts and portfolio wins
Growth runway into Charlotte & Raleigh markets for large opportunities
#J-18808-Ljbffr
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Position Summary The Business Development Manager (BDM) drives revenue growth by securing
multifamily and commercial plumbing contracts
for the 1800Plumber location based in High Point, NC. This role builds a pipeline of
property management, facilities, and commercial accounts , converts them into
preferred vendor relationships and service agreements , and expands into
Charlotte and Raleigh
for larger and longer‑cycle opportunities. You’ll be the face of the company to decision‑makers—earning trust, presenting capabilities, and building repeatable contract revenue while coordinating closely with operations to deliver top‑tier service.
What You’ll Own
Win and grow
multifamily and commercial accounts
Build contract and recurring revenue via
service agreements, emergency response programs, and maintenance plans
Expand strategically into
Charlotte & Raleigh
for bigger jobs and long‑term account development
Create a steady referral engine with aligned partners (restoration, GC’s, etc.)
Key Responsibilities 1) Multifamily & Commercial Business Development (Primary Focus)
Prospect and develop relationships with:
Property management companies
(multifamily portfolios, HOAs/condos)
Multifamily owners/operators
and asset managers
Facility managers
(retail, office, medical, light industrial)
Commercial property managers
and building engineers
General contractors
and commercial remodelers
Restoration/mitigation companies
(referral + partner work)
Book and lead meetings, site walks, and vendor presentations.
Build and maintain a healthy pipeline of targeted accounts across the territory.
2) Contracts, Service Agreements & Preferred Vendor Programs
Sell and implement:
Preferred vendor agreements
for multifamily/commercial
Emergency response agreements
(after‑hours priority + SLAs where applicable)
Preventive maintenance programs
(annual/quarterly inspections, drain care, water heater programs)
Portfolio pricing
(unit turns, recurring drain/jetting, camera inspections, backflow support if offered, etc.)
Work with ownership/ops on proposals, scopes, pricing, and onboarding.
3) Account Management & Retention
Serve as the relationship owner for assigned key accounts.
Ensure smooth onboarding: contact list, dispatch process, after‑hours expectations, invoicing terms, and service standards.
Conduct quarterly business reviews (QBRs) and maintain consistent touchpoints.
Resolve account‑level issues quickly by coordinating with dispatch and field leadership.
4) Territory Strategy: Triad Now, Charlotte/Raleigh Growth
Spend most time building density in the
High Point/Triad
market (near‑term revenue).
Develop long‑cycle opportunities in
Charlotte and Raleigh/Durham
(larger contract bids, portfolio wins, bigger jobs).
Build target lists and a cadence plan for each metro area (associations, property groups, facilities networks).
5) Local Networking & Brand Presence
Represent 1800Plumber at:
Apartment association events (Triad/Charlotte/Raleigh)
BOMA/IFMA‑style facilities groups (as applicable)
Chamber and local business networking
Coordinate with local marketing on account‑based outreach and partner campaigns.
6) CRM, Reporting & Forecasting
Track activity and maintain accurate notes/stages in CRM.
Weekly reporting on:
Calls/emails, meetings, proposals, wins
Pipeline value and forecast by metro
Contract progress and renewal opportunities
Success Metrics (KPIs)
New multifamily/commercial accounts opened monthly/quarterly
Qualified property/facilities meetings completed
Proposals delivered + close rate
Contracted recurring revenue
(service agreements / preferred vendor wins)
Revenue influenced by BDM channel (monthly + quarterly)
Account retention and repeat work volume
Pipeline coverage and velocity (Triad + Charlotte + Raleigh)
Required Qualifications
3+ years in B2B sales/business development (home services, trades, facilities, construction, or restoration preferred)
Proven ability to prospect, build relationships, and close contract‑based deals
Comfortable selling to property managers, facility managers, and commercial stakeholders
Strong organization + CRM discipline
Valid driver’s license; able to travel across the territory as needed
Preferred
Experience in plumbing/HVAC/restoration/construction sales
Familiarity with multifamily operations (unit turns, make‑readies, after‑hours emergencies, vendor compliance)
Network in NC property management/facilities communities
Experience negotiating terms (net terms, COIs, W‑9 onboarding, SLAs)
Skills & Traits
Hunter + relationship builder (can open doors and keep accounts happy)
Communicates clearly and professionally (phone, email, in‑person)
Understands urgency and expectation management in plumbing service
Organized, persistent, and competitive with a consultative approach
Compensation
Base salary
Commission/bonus: tied to
new contract revenue, recurring agreements, and account growth
PTO + holidays
Why Join 1800Plumber (Local Franchise)
Build a book of business in a high‑demand trade with strong repeat potential
High upside through multifamily/commercial contracts and portfolio wins
Growth runway into Charlotte & Raleigh markets for large opportunities
#J-18808-Ljbffr