Fusion HCR
About the Role
We’re seeking a strategic, detail-oriented Senior Business Analyst to join our Digital Products team to focus on the Room Booking Engine (RBE). This role is ideal for a senior level BA who thrives at the intersection of technical systems, facilitating API integrations, and driving booking engine features and enhancements. As a BA, you’ll work with a dedicated development team owning backlog health, driving refinement sessions, partnering with UX and developers, and supporting a dynamic group of stakeholders across revenue management, marketing, brand and IT. You will be a key liaison between the business and technical teams — bridging vision and execution. Responsibilities
Own the Backlog, Act as Product Owner across web initiatives, responsible for backlog quality and day-to-day refinement. Maintain a consistent pipeline of refined user stories ensuring stories are ‘ready’ for sprint planning. Write detailed, testable user stories with acceptance criteria and traceability to business goals. Flag dependencies, blockers, gaps and edge cases proactively. Own ticket triage, story clean up, release notes, and Loop documentation. Lead Discovery & Requirements
Facilitate workshops and stakeholder interviews to capture business needs. Translate high-level goals into epics, features, and detailed user stories. Define functional and non-functional requirements and edge cases. Provide Central Reservation System Expertise. Support business users using our back-end Central Reservation System (CRS), acting as first line support for questions and issues, and as a liaison to translate problems to our vendor. Work with developers to escalate bugs or contribute to component enhancements. Collaborate with Cross Functional Teams. Run refinement and planning sessions in partnership with product, PMO and Engineering. Collaborate with UX on Figma handoffs, validations and ensuring designs match business context and user stories. Drive content strategy discussions, layout optimizations and scalable tagging practices. Facilitate Testing & Delivery
Partner with QA to validate functionality, write test cases, and support UAT. Own release note creation and knowledge transfer to business users. Track staging and production changes. Connect Data to Decisions
Analyze data trends, user behavior, and VOC to uncover improvement areas. Create documentation (e.g. process flows, data mappings, integration specs). Serve as SME for RBE. Enable Scalable Product Practices. Champion consistent documentation and templates across teams. Partner with Product Ops to evolve our BA practice. Contribute to team-level OKRs. Requirements
5 years as a Business Analyst, Product Owner, or similar role on digital teams. Proficient in writing user stories, acceptance criteria, and test scenarios. Strong understanding of Agile, Scrum, or SAFe methodologies. Tools: Jira, Confluence, Loop, Figma, ADO (Azure DevOps), or similar. Hands‑on experience with booking engine and CRS platforms. Excellent communication skills, able to clearly articulate complex ideas across audiences. Bonus if you have…
Familiarity with analytics and web tools like GA4, Storybook. Fusion HCR
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We’re seeking a strategic, detail-oriented Senior Business Analyst to join our Digital Products team to focus on the Room Booking Engine (RBE). This role is ideal for a senior level BA who thrives at the intersection of technical systems, facilitating API integrations, and driving booking engine features and enhancements. As a BA, you’ll work with a dedicated development team owning backlog health, driving refinement sessions, partnering with UX and developers, and supporting a dynamic group of stakeholders across revenue management, marketing, brand and IT. You will be a key liaison between the business and technical teams — bridging vision and execution. Responsibilities
Own the Backlog, Act as Product Owner across web initiatives, responsible for backlog quality and day-to-day refinement. Maintain a consistent pipeline of refined user stories ensuring stories are ‘ready’ for sprint planning. Write detailed, testable user stories with acceptance criteria and traceability to business goals. Flag dependencies, blockers, gaps and edge cases proactively. Own ticket triage, story clean up, release notes, and Loop documentation. Lead Discovery & Requirements
Facilitate workshops and stakeholder interviews to capture business needs. Translate high-level goals into epics, features, and detailed user stories. Define functional and non-functional requirements and edge cases. Provide Central Reservation System Expertise. Support business users using our back-end Central Reservation System (CRS), acting as first line support for questions and issues, and as a liaison to translate problems to our vendor. Work with developers to escalate bugs or contribute to component enhancements. Collaborate with Cross Functional Teams. Run refinement and planning sessions in partnership with product, PMO and Engineering. Collaborate with UX on Figma handoffs, validations and ensuring designs match business context and user stories. Drive content strategy discussions, layout optimizations and scalable tagging practices. Facilitate Testing & Delivery
Partner with QA to validate functionality, write test cases, and support UAT. Own release note creation and knowledge transfer to business users. Track staging and production changes. Connect Data to Decisions
Analyze data trends, user behavior, and VOC to uncover improvement areas. Create documentation (e.g. process flows, data mappings, integration specs). Serve as SME for RBE. Enable Scalable Product Practices. Champion consistent documentation and templates across teams. Partner with Product Ops to evolve our BA practice. Contribute to team-level OKRs. Requirements
5 years as a Business Analyst, Product Owner, or similar role on digital teams. Proficient in writing user stories, acceptance criteria, and test scenarios. Strong understanding of Agile, Scrum, or SAFe methodologies. Tools: Jira, Confluence, Loop, Figma, ADO (Azure DevOps), or similar. Hands‑on experience with booking engine and CRS platforms. Excellent communication skills, able to clearly articulate complex ideas across audiences. Bonus if you have…
Familiarity with analytics and web tools like GA4, Storybook. Fusion HCR
#J-18808-Ljbffr