Pella Mid-Atlantic, Inc.
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Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you!
Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.
We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world‑class company, come join us. Feel the Pella Passion!
Position Overview The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub‑contracted installers, developing new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job‑site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams.
Responsibilities
Work with the sub‑contracted installers, field installation specialists, replacement sales consultants, and sales managers to assure a positive customer experience
Manage installation and order verification capacity to meet customer demand
Work with the retail PC team to ensure cost and time effective scheduling of sub‑contracted installation teams
Maintain the job‑site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job‑site suitability for the install process when needed and work with homeowner to resolve any discovered issues
Maintain all required insurance and licensing documentation for all sub‑contracted installers
Oversee the payout system for installations including any back charges
Track installation performance by installer, maintain and periodically review with installers
Assist the installation team in early identification and formulation of a recovery plan as needed
Mediate customer installation concerns—visit job site to determine appropriate recovery process
Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements
May be required to perform order verifications as needed to meet business needs
Responsible for the direct supervision of non‑exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other miscellaneous items that are involved in supervising this group
Responsible for the direct supervision of independent sub‑contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other miscellaneous items that are involved in supervising this group
Analyzes data to help determine potential future business needs
Provides input and may prepare initial budgetary proposals for assigned cost centres
Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease
Frequent one‑on‑one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization
Skills/Knowledge
Bachelor’s degree preferred
5 – 10 years related experience to include supervision of a team
Must be able to develop a high level understanding of all Pella products and their applications
Must have problem‑solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business
Demonstrates open communication and the ability to maintain professionalism at all times
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
Seeks out internal experts and utilizes their knowledge
Supports change and innovation within organization
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Pella Mid‑Atlantic performs background checks and drug screens on all candidates. We perform motor‑vehicle checks on all employees that drive for the company.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Building Materials
Pella Mid‑Atlantic is an Equal Opportunity / Affiliated Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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Get AI-powered advice on this job and more exclusive features.
Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you!
Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.
We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world‑class company, come join us. Feel the Pella Passion!
Position Overview The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub‑contracted installers, developing new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job‑site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams.
Responsibilities
Work with the sub‑contracted installers, field installation specialists, replacement sales consultants, and sales managers to assure a positive customer experience
Manage installation and order verification capacity to meet customer demand
Work with the retail PC team to ensure cost and time effective scheduling of sub‑contracted installation teams
Maintain the job‑site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job‑site suitability for the install process when needed and work with homeowner to resolve any discovered issues
Maintain all required insurance and licensing documentation for all sub‑contracted installers
Oversee the payout system for installations including any back charges
Track installation performance by installer, maintain and periodically review with installers
Assist the installation team in early identification and formulation of a recovery plan as needed
Mediate customer installation concerns—visit job site to determine appropriate recovery process
Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements
May be required to perform order verifications as needed to meet business needs
Responsible for the direct supervision of non‑exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other miscellaneous items that are involved in supervising this group
Responsible for the direct supervision of independent sub‑contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other miscellaneous items that are involved in supervising this group
Analyzes data to help determine potential future business needs
Provides input and may prepare initial budgetary proposals for assigned cost centres
Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease
Frequent one‑on‑one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization
Skills/Knowledge
Bachelor’s degree preferred
5 – 10 years related experience to include supervision of a team
Must be able to develop a high level understanding of all Pella products and their applications
Must have problem‑solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business
Demonstrates open communication and the ability to maintain professionalism at all times
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
Seeks out internal experts and utilizes their knowledge
Supports change and innovation within organization
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Pella Mid‑Atlantic performs background checks and drug screens on all candidates. We perform motor‑vehicle checks on all employees that drive for the company.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Building Materials
Pella Mid‑Atlantic is an Equal Opportunity / Affiliated Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
#J-18808-Ljbffr