Carvana
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
Overview We're looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana – the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Shift Requirements The hours for this position are from 7am – 5pm, 9am – 7pm, or 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Earnings
Pay range: $19-$22.50 hourly
Starting pay: $19/hr
At 1 month: $20/hr (for team members in good standing)
At 3 months: $21/hr (as part of our Careers Not Jobs merit program)
At 6 months: $21.50/hr
At 9 months: $22/hr
In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.
Market Operations may offer other performance‑based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits and Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast track advancement opportunities: stellar performers achieve higher pay rates sooner based on performance
Health & Wellness: 100% company‑paid healthcare premiums plus dental and vision benefits. Wellness program to support mental, physical and financial health. Pet care savings program.
Time off & work‑life balance: generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education support: tuition reimbursement for bachelor's degree pursuit and student loan repayment program for those with a bachelor's degree
Equity: Carvana Shares granted annually, employee stock purchase plan discount
Professional development: extensive internal growth and professional development opportunities
About the Role We're looking for enthusiastic, energetic, and self‑motivated team players with at least 2 years of customer‑facing experience to:
Responsibilities
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required to drive the hauler; training provided).
Frequently load/unload vehicles onto the hauler (requires physical strength) and regularly inspect the car‑hauler to ensure safety.
Complete customer paperwork and include thorough notes in our customer tracking system.
Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Obtain necessary state‑specific access to DMV/title and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or any other state specialty license within the first two weeks of employment (sponsored by Carvana).
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (sponsored by Carvana).
Qualifications
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions, including exposure to inclement/extreme weather.
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
Legal and Other Information This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
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Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
Overview We're looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana – the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Shift Requirements The hours for this position are from 7am – 5pm, 9am – 7pm, or 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Earnings
Pay range: $19-$22.50 hourly
Starting pay: $19/hr
At 1 month: $20/hr (for team members in good standing)
At 3 months: $21/hr (as part of our Careers Not Jobs merit program)
At 6 months: $21.50/hr
At 9 months: $22/hr
In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.
Market Operations may offer other performance‑based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits and Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast track advancement opportunities: stellar performers achieve higher pay rates sooner based on performance
Health & Wellness: 100% company‑paid healthcare premiums plus dental and vision benefits. Wellness program to support mental, physical and financial health. Pet care savings program.
Time off & work‑life balance: generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education support: tuition reimbursement for bachelor's degree pursuit and student loan repayment program for those with a bachelor's degree
Equity: Carvana Shares granted annually, employee stock purchase plan discount
Professional development: extensive internal growth and professional development opportunities
About the Role We're looking for enthusiastic, energetic, and self‑motivated team players with at least 2 years of customer‑facing experience to:
Responsibilities
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required to drive the hauler; training provided).
Frequently load/unload vehicles onto the hauler (requires physical strength) and regularly inspect the car‑hauler to ensure safety.
Complete customer paperwork and include thorough notes in our customer tracking system.
Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Obtain necessary state‑specific access to DMV/title and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or any other state specialty license within the first two weeks of employment (sponsored by Carvana).
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (sponsored by Carvana).
Qualifications
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions, including exposure to inclement/extreme weather.
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
Legal and Other Information This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
#J-18808-Ljbffr