Washington County
Overview
The Economic Support Supervisor provides administration and program supervision, interpretation and assessment of policies, supervision of assigned staff, management of program budgets and government funds to ensure program compliance, efficiency and effectiveness.
Desired Experience
Paid work experience in a supervisory or lead position, working in state and federal public assistance programs
Demonstrated understanding of current systems and eligibility policies
Strong experience managing performance measurements and standards
Ability to monitor timelines and accuracy and strategic workload management
Collecting and utilizing data to drive performance as well as track trends and outcomes
Experience providing customer service and de‑escalation, strong communication skills, critical thinking and utilizing problem solving skills
Selection Technique Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.
Hours / Days 40 hours between the hours of 8:00 a.m. – 4:30 p.m., Monday-Friday. Work hours will include some evenings and possibly weekend hours, as needed. Work schedules (hours and days) and location are subject to change based on department needs.
Anticipated Hiring Rate $87,276.80 – $119,246.40 annually.
E‑Verify Participation Washington County participates in the federal E‑Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I‑9.
Minimum Qualifications This position requires a Bachelor’s Degree and five years of full‑time experience in child support, public assistance eligibility work or employment services. An equivalent combination of education and experience may be considered.
Core Competencies Supervisor of the Child Support Unit
Promote a diverse, culturally competent, and respectful workplace
Demonstrates knowledge of the principles, rules, regulations and policies of the child support program
Demonstrates knowledge of public assistance programs
Demonstrates knowledge of relevant federal and state statutes
Demonstrates knowledge of the court system, including district court and the Office of Administrative Hearings
Demonstrates knowledge of state automated systems
Demonstrates ability to remain calm in confrontational situations
Supervisor of the Public Assistance Units
Demonstrates knowledge of federal and state public assistance programs, operations, policies and procedures
Demonstrates knowledge of the objectives and functions of the state/federal welfare programs
Demonstrates knowledge of social and economic problems for the county and state
Demonstrates knowledge of functions of other social service and financial agencies
Demonstrates ability to remain calm in confrontational situations
Workforce Center Supervisor
Demonstrates knowledge of services and agencies associated with job placement and development
Demonstrates knowledge of relevant federal and state statutes
Demonstrates knowledge of the programs for public assistance
Demonstrates knowledge of community employment resources
Demonstrates knowledge of social and economic problems as barriers to employment
Demonstrates knowledge of functions of other social service and financial agencies
Demonstrates ability to remain calm in confrontational situations
Duties & Responsibilities Specific responsibilities will vary depending on the area of assignment.
Supervise staff:
Interview and make staff recommendations
Create and manage work schedules
Provide work direction and review work for accuracy
Develop and facilitate staff training
Guide staff through changes in laws, processes, services or programs
Respond to grievances or special issues
Conduct performance reviews
Administer assigned programs:
Recommend, develop and administer programs and program policies
Set program standards and implement procedures
Monitor and evaluate assigned programs
Prepare and administer budgets for services
Review service trends to project expenses
Authorize service expenditures
Develop plans for specialized program grants
Interpret state and federal rules and regulations
Compile and monitor preparation of statistical and narrative program reports
Assist in development and implementation of client data processes
Participate in agency management policy and program development, program proposal evaluation and other management team activities
Develop, coordinate and monitor service agreements and contracts
Collaborate, facilitate and respond to state and federal audits, including development and management of corrective action plans
Increase public awareness of needs, programs and resources
May help write press releases
Communicate policies and objectives of assigned area programs to stakeholders
Coordinate, lead or participate on various task forces, committees, networks, and multidisciplined teams at the state and local level
Provide information and education on service programs to stakeholders needing service expertise in policy setting
Investigate and resolve concerns or complaints
Respond to public requests for information or assistance
Act as a liaison to coordinate case management or resolve complex cases
Participate in state‑wide organizations to develop new procedures and influence public policy
Perform other duties as assigned.
Work Environment Work is sedentary in nature performed within the Government Center or satellite offices. Lifting requirement of 15–20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, copy/fax machine and dictaphone. Occasional work in the evenings or on Saturdays may be required. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
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Desired Experience
Paid work experience in a supervisory or lead position, working in state and federal public assistance programs
Demonstrated understanding of current systems and eligibility policies
Strong experience managing performance measurements and standards
Ability to monitor timelines and accuracy and strategic workload management
Collecting and utilizing data to drive performance as well as track trends and outcomes
Experience providing customer service and de‑escalation, strong communication skills, critical thinking and utilizing problem solving skills
Selection Technique Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.
Hours / Days 40 hours between the hours of 8:00 a.m. – 4:30 p.m., Monday-Friday. Work hours will include some evenings and possibly weekend hours, as needed. Work schedules (hours and days) and location are subject to change based on department needs.
Anticipated Hiring Rate $87,276.80 – $119,246.40 annually.
E‑Verify Participation Washington County participates in the federal E‑Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I‑9.
Minimum Qualifications This position requires a Bachelor’s Degree and five years of full‑time experience in child support, public assistance eligibility work or employment services. An equivalent combination of education and experience may be considered.
Core Competencies Supervisor of the Child Support Unit
Promote a diverse, culturally competent, and respectful workplace
Demonstrates knowledge of the principles, rules, regulations and policies of the child support program
Demonstrates knowledge of public assistance programs
Demonstrates knowledge of relevant federal and state statutes
Demonstrates knowledge of the court system, including district court and the Office of Administrative Hearings
Demonstrates knowledge of state automated systems
Demonstrates ability to remain calm in confrontational situations
Supervisor of the Public Assistance Units
Demonstrates knowledge of federal and state public assistance programs, operations, policies and procedures
Demonstrates knowledge of the objectives and functions of the state/federal welfare programs
Demonstrates knowledge of social and economic problems for the county and state
Demonstrates knowledge of functions of other social service and financial agencies
Demonstrates ability to remain calm in confrontational situations
Workforce Center Supervisor
Demonstrates knowledge of services and agencies associated with job placement and development
Demonstrates knowledge of relevant federal and state statutes
Demonstrates knowledge of the programs for public assistance
Demonstrates knowledge of community employment resources
Demonstrates knowledge of social and economic problems as barriers to employment
Demonstrates knowledge of functions of other social service and financial agencies
Demonstrates ability to remain calm in confrontational situations
Duties & Responsibilities Specific responsibilities will vary depending on the area of assignment.
Supervise staff:
Interview and make staff recommendations
Create and manage work schedules
Provide work direction and review work for accuracy
Develop and facilitate staff training
Guide staff through changes in laws, processes, services or programs
Respond to grievances or special issues
Conduct performance reviews
Administer assigned programs:
Recommend, develop and administer programs and program policies
Set program standards and implement procedures
Monitor and evaluate assigned programs
Prepare and administer budgets for services
Review service trends to project expenses
Authorize service expenditures
Develop plans for specialized program grants
Interpret state and federal rules and regulations
Compile and monitor preparation of statistical and narrative program reports
Assist in development and implementation of client data processes
Participate in agency management policy and program development, program proposal evaluation and other management team activities
Develop, coordinate and monitor service agreements and contracts
Collaborate, facilitate and respond to state and federal audits, including development and management of corrective action plans
Increase public awareness of needs, programs and resources
May help write press releases
Communicate policies and objectives of assigned area programs to stakeholders
Coordinate, lead or participate on various task forces, committees, networks, and multidisciplined teams at the state and local level
Provide information and education on service programs to stakeholders needing service expertise in policy setting
Investigate and resolve concerns or complaints
Respond to public requests for information or assistance
Act as a liaison to coordinate case management or resolve complex cases
Participate in state‑wide organizations to develop new procedures and influence public policy
Perform other duties as assigned.
Work Environment Work is sedentary in nature performed within the Government Center or satellite offices. Lifting requirement of 15–20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, copy/fax machine and dictaphone. Occasional work in the evenings or on Saturdays may be required. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
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