D.S. Murphy
Chat Support Specialist at D.S. Murphy Lexington, KY
D.S. Murphy, Lexington, Kentucky, us, 40598
Chat Support Specialist job at D.S. Murphy. Lexington, KY. This is a remote position.
As a Chat Support Specialist at D.S. Murphy in the Real Estate industry, you will play a crucial role in providing exceptional customer service and support through our online chat platform. You will be the first point of contact for our clients, assisting them with inquiries, troubleshooting technical issues, and ensuring a seamless experience.
Responsibilities
Respond to customer inquiries and provide timely and accurate solutions
Offer technical support and guidance on our products and services
Escalate complex issues to the appropriate teams for resolution
Maintain detailed records of customer interactions and transactions
Identify opportunities for process improvements and customer satisfaction
Requirements
Excellent communication skills, both written and verbal
Proven experience in customer service or support role
Ability to multitask and prioritize in a fast-paced environment
Familiarity with Real Estate industry terminology is a plus
Proficiency in using chat support software and CRM systems
Qualifications
High school diploma or equivalent
1+ years of experience in customer support
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Benefits
Competitive salary and benefits package
Opportunities for growth and career advancement
Dynamic and collaborative work environment
Training and development programs
#J-18808-Ljbffr
As a Chat Support Specialist at D.S. Murphy in the Real Estate industry, you will play a crucial role in providing exceptional customer service and support through our online chat platform. You will be the first point of contact for our clients, assisting them with inquiries, troubleshooting technical issues, and ensuring a seamless experience.
Responsibilities
Respond to customer inquiries and provide timely and accurate solutions
Offer technical support and guidance on our products and services
Escalate complex issues to the appropriate teams for resolution
Maintain detailed records of customer interactions and transactions
Identify opportunities for process improvements and customer satisfaction
Requirements
Excellent communication skills, both written and verbal
Proven experience in customer service or support role
Ability to multitask and prioritize in a fast-paced environment
Familiarity with Real Estate industry terminology is a plus
Proficiency in using chat support software and CRM systems
Qualifications
High school diploma or equivalent
1+ years of experience in customer support
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Benefits
Competitive salary and benefits package
Opportunities for growth and career advancement
Dynamic and collaborative work environment
Training and development programs
#J-18808-Ljbffr